70-685 : Enterprise Desktop Support Technician for Windows 7 (Udemy.com)

Enterprise Desktop Support Technician

( 17 Reviews )

Created by: Integrity Training

Produced in 2018

What you will learn

Understand the effective methodologies of troubleshooting Windows 7 desktop devices
Troubleshoot startup issues on a Windows 7 device
Troubleshoot client-configuration failures and Group Policy object (GPO) application issues
Troubleshoot hardware device, device driver, and performance issues
Troubleshoot network connectivity issues in PCs
Troubleshoot remote connectivity issues
Troubleshoot logon and resource access issues

Quality Score

Content Quality

Video Quality

Qualified Instructor

Course Pace

Course Depth & Coverage

Overall Score : 88 / 100

Course Description

The 70-685: Enterprise Desktop Support Technician training course is ideal for the IT support staff responsible for day-to-day troubleshooting of the end-user devices running on Microsoft Windows. The course enhances the students knowledge of Windows XP and Windows Vista so that they are able to work on Windows 7 as Enterprise Desktop Support Technicians (EDSTs) in Tier 2 support environments. The ultimate goal of this training is to enable the candidates to support the Windows 7 operating system and solve technical troubleshooting problems in a Windows 7 environment.
The course is designed for Information Technology (IT) professionals who have experience with Windows XP and Windows Vista and want to work as Windows 7 Enterprise Desktop Support Technicians (EDSTs). The course is based on the official exam contents of the 70-685 exam and prepares the candidates for the same. The certification exam is the final requirement for the Enterprise Desktop Support Technician (EDST) professional credential.

Who this course is for:
IT professionals with a minimum of three years of experienceSystem support engineersTier-2 support staffDesktop technicians

Time: 15.5h

Instructor Details

Integrity Training

4.4 Rating
17 Reviews

Hi, we're new to Udemy but we've been producing and selling high quality online training for over 20 years. Over a million students have taken our training through our corporate, government and education partners. Our content was developed for institutions that require the absolute highest standards in teaching quality. We're now bringing our content to consumers like you. Don't settle for anything less than the best quality content available.

Reviews

4.4

17 total reviews

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Write a Review

By Nazmun on 9/27/2020

I found till now as a description about and the introduction. What I need to go through and some practical videos

By Edson Pedro on 8/8/2020

I am liking to watch the video and excited to learn more about windows

By Cyprian Chifen on 3/14/2020

little bit

By Can cabd on 11/27/2019

good staff and really detailed explanation

By Miguel ngel Jimnez Gmez on 10/3/2019

Crea que estaba subtitulado en espaol como la presentacin del curso.

By Fanny Ler on 10/1/2019

This course is wonderful so far

By John Nfodjo on 8/10/2019

excellent

By Asher Dahan on 6/8/2019

Yes, it is a great match. It is a little bit hard for me since I am working with a Windows 10 system and some of the information has really changed since 2011 when this class was made. But still, I'm learning a ton of things and enjoying the process.

By Oscar J Dulzaides on 5/10/2019