Acumen Presents: Sheila Heen on Difficult Conversations (Udemy.com)
Learn How to Discuss What Matters Most from a Harvard Law Professor and Bestselling Author
Created by: Acumen Academy Courses
Produced in 2018
What you will learn
- Identify the 3 layers that characterize any difficult conversation
- Productively navigate emotions and issues of identity that surface in difficult conversations
- Apply the tactic of "starting from a third story" to neutralize a difficult conversation
- Map the "joint contribution system" that characterizes challenging situations to shift away from a stance of blame
- Engage more productively in the difficult--but necessary--conversations that surface in our everyday lives
Quality Score
Overall Score : 88 / 100
Course Description
under-performing employee, disagreeing with our partner, or negotiating with a
difficult client, we attempt or avoid difficult conversations every day. No
matter how competent or experienced we are, we all have conversations that
cause anxiety and frustration.
This is particularly true for people working
in the social sector. Theyre often faced with situations where they need to
untangle differing perspectives, advocate for those who are underserved, or
simply manage their employees and volunteers while facing resource constraints.
During this course, youll learn practical
strategies to handle difficult conversations with grace and agility while achieving
productive results. Taught by Sheila Heen, a professor at Harvard Law School and
co-author of Difficult Conversations
and Thanks for the Feedback, this
course will introduce you to actionable insights to understand the 3 layers of
every difficult conversation. Youll learn how to authentically shift from a
stance of blame and certainty to one of learning and openness. Youll also
practice tactics like starting from the third story to help neutralize the
toxic dynamics of difficult conversations and achieve more productive results. Finally,
youll understand how and why emotions and issues of identity frequently come
up in these challenging dialoguesand how you can address them preemptively and
professionally while being authentic and empathetic.
This course is for anyone who needs to work
together with other peoplein their personal or professional livesto achieve
something tough but meaningful together.
Who this course is for:
Anyone who wants to learn to navigate difficult conversations with grace and achieve more productive results
Instructor Details
- 4.4 Rating
92 Reviews
Acumen Academy Courses
Acumenis changing the way the world tackles poverty by investing in companies, leaders and ideas. We invest patient capital in businesses whose products and services are enabling the poor to transform their lives. Founded by Jacqueline Novogratz in 2001, Acumen has invested more than $110 million in 102 companies across Africa, Latin America, South Asia and the United States. We are also developing a global community of emerging leaders with the knowledge, skills and determination to create a more inclusive world. In 2015, Acumen was named one of Fast Company's Top 10 Most Innovative Not-for-Profit Companies.
Acumen Academy is the worlds school for social change. Our mission is to unleash a new generation of social innovators and leaders with the determination and grit to build a more just, inclusive and sustainable world. Blending the best of online and offline learning, we offer anyone, anywhere access to the practical tools, practices, resources and supportive community they need to achieve positive social change. With 700 Fellows and 500,000 course takers in 193 countries, the Acumen Academy community represents a new generation of social innovators and leaders committed to doing whats right in a world that loves easy.
Reviews
- Video Duration:
1 hour on-demand videoh - Price: 11.99 Track Price 11.99 Track Price
- Provider:
Udemy - Year:
2018 - Language:
English - Certificate:
Yes
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