Customer Experience Management (CX): MASTERCLASS 2021 (Udemy.com)

#1 Customer Experience Management Course. Discover The Art Of A Client-Centric Culture. Customer Journey. B2B. B2C.

( 50 Reviews )

Created by: Manos Filippou

Produced in 2021

What you will learn

This course shares REAL LIFE STRATEGIES that will inspire you to BUILD FANTASTIC CUSTOMER EXPERIENCES, and focus on where it really matters!
Designed by a very experienced client services executive, who knows firsthand how to successfully manage clients and their journey.
Discover the Top 10 CUSTOMER EXPERIENCE (CX) STRATEGIES that you need to focus in 2019.
Enroll in this course and learn why it is crucial for your business to design a CLIENT-CENTRIC CULTURE.
Find out why BAD CUSTOMER SERVICE = BAD BUSINESS!
Find out who is YOUR MOST IMPORTANT CLIENT ... it is NOT who you think!
Learn the BEST STRATEGIES to manage a client service department...because it DOES matter!
INSIGHTS AND REAL LIFE EXAMPLES from running an extremely successful client services department.
A wealth of RESOURCES to help you when you design the client journey.

Quality Score

Content Quality

Video Quality

Qualified Instructor

Course Pace

Course Depth & Coverage

Overall Score : 78 / 100

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Course Description

75 billion dollars a year up for grabs
Do you know that companies lose more than 75 billion dollars every year as a result of bad customer service? Customers switch from brand to brand and the companies who manage to build a loyal clientele will have a significant advantage.
The opportunity is there. Are you ready to grab it?
This course is designed by a very experienced client services executive who knows firsthand how to successfully manage clients and tactfully build their journey.
Based on real life experiences, this course helps you focus on where it really matters as it is not always what you may think.
Enroll in this course and discover the art of a client-centric culture, find out what the top 10 customer experience (cx) strategies for 2019 are, and get inspired to build outstanding client experiences! Who this course is for:

CEOs, client and sales executives, client success professionals, entrepreneurs, and anyone else who truly cares for clients and want to build outstanding client experiences.

Time: 2.5h

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Instructor Details

Manos Filippou

3.9 Rating
50 Reviews

MANOS FILIPPOU
DRIVEN BY PASSION, EXCELLENCE, LEADERSHIP AND RESULTS
Manos is the published author of the book "Supercharge Your Motivation and Performance", a motivational coach, and an entrepreneur.
He strives for excellence, and everything he does is based on his values: integrity, honesty, passion, dedication, loyalty, and accountability. He believes that always adding value, and enriching other people's lives is the only way to find personal, and professional happiness and fulfillment.
GEORGE MABBUTT
George is a retired English gentleman that shares his wisdom, and life experiences. While officially retired, he regularly helps Manos with his coaching and other business endeavors.