The Complete 2022 Customer Journey & Experience Course (Udemy.com)

Design & create experiences that delight your customers, add meaning and move prospects through the customer journey

( 8 Reviews )

Created by: iMarket XL

Produced in 2022

What you will learn

Generate transformative experiences for your clients and for your prospects
Implement Experience Design Strategy in your brand/business
Integrate design processes with digital marketing strategies
Design products/services people want to buy
Create a customer journey map to maximize the efficiency of your sales process
Add value to every stage of the customer journey
Master the design process so you can apply it to your own brand/business
Evaluate most area of your business so you can start and keep implementing improvements
Increase customer retention rates
Speed up sales cycles
Turn strangers into clients and clients into fans
Sell more by using the design process in your favor

Quality Score

Content Quality

Video Quality

Qualified Instructor

Course Pace

Course Depth & Coverage

Overall Score : 80 / 100

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Course Description

Every social media post, landing page, product, service or process you spent countless hours creating can, and should, be designed.
Nowadays it's not about you. It's not about the product you sell or the service you offer. It's the client experience you deliver what really matters.
So, why design experiences in the first place?

54% greater return on investment
24% increase in positive social media mentions
3.5x increase in revenue from customer referrals
18x faster average sales cycles

And these are just some of the facts taken from a recent study of the world's leading customer experience service company.
These facts mean that businesses that design customer experiences and map their clients journey are bound to stay ahead of the game.
I know this to be true. I've been creating and consulting on experience design for over 5 years now and it can impact literally EVERY area of your business.
If you want to create:

Better learning experiences
Value-packed digital products
Online services that delight
Comprehensive support processes

...then this is the course you need to take.
I'll show you how to integrate the most relevant design processes with your marketing strategy so you can turn your business from a product-based one into a client-based one.
I'll show you exactly the big and little tweaks you can apply right away to turn strangers into clients and clients into raving fans. Who this course is for:

Coaches, consultants, advisors or anyone doing 1-on-1 work
Product or service owners
Digital creators, Youtubers, podcasters
Entrepreneurs, startups owners
Freelancers or selling their skills as a service
Online course creators

Time: 1.5h

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Instructor Details

iMarket XL

4.0 Rating
8 Reviews

Every marketing skill you need in one place.
iMarket XL is a brand founded by Matt Jensen and Max Stryker whose sole objective is to teach people all the skills involved in the process of creating and running an online business.
With over 120,000 students and 14 online courses, every day we're closer to our goal. With us you can learn essential skills such as how to build your brand from the ground up, how to create a complete and effective Wordpress site to showcase your business to the world and connect with your customers.
You can also learn the fundamentals behind setting up recurring income streams by creating profitable digital products to give you some peace of mind, how to go viral on the most popular social media sites and how to dominate Google with our unique and 5 star complete SEO course.
We create, update and publish more courses each month, so you're never out of the loop when it comes to marketing skills.

Start learning everything you need to improve conversion rates, search engine rankings, sales, traffic and engagement today. In the age of information, content is king.
Since I was 10, I have created digital content. Videos, banners, blog posts, eBooks, guides... But it was not until I was 17 that I began to sell it.
I'm a serial entrepreneur who wandered through every po

Reviews

4.0

8 total reviews

5 star 4 star 3 star 2 star 1 star

Write a Review

By Gus B. on

It is good structured information all in one place. What can be better is the advice he gave on application. It would be good to have examples, case studies, practical applications etc. How-to videos like this is good, and I will revert back to it when creating my own work, however again it would be good to see real life examples.

By Manu Genesteix on

Interesting course, especially the end of the course (2/3 to 3/3).Missed the customer journey map detailed explanations

By Vikash Ramkhelawon on

I was expecting more on the designing of customer journey and experience course.

By Prad on

Yes - from a basics and foundation perspective, it is good so far

By Micha? Wojciechowicz on

Everything fine! Nice tips and clear way to explain everything.

By Margaret Sulapas on

It's an amazing entry course to give you an outline of the importance of Customer Experience Design and how to keep it in mind when starting your business or when you already have a business. You can use it basically in anything that requires customer experience whether you are a consultant, app developer or a retailer. This era is all about the customers and this is a helpful course to start with. I am looking forward to the advanced course. Just one thing though, the volume needs some fix towards the end of the course, but all in all, a great presentation by the instructor!

By Elisa Begni on