Most Recent Review
Simple, step by step instructions. Nils provides commentary at a good pace, and is clear. Use of videos, screen recordings and quizzes. I haver signed up for a free trial with zendesk, it would be good if there was access to a demo/sandbox version like Nils is showing, where there are more tickets/groups already established, as when you sign up for a free trial, there's only the one ticket. A very small point for feedback, but for people who learn by doing (like me) it's good to be able to look around and see the different screens populated more closely to what they would look like in a real world scenario.
- Review by Stuart Kilpatrick on Zendesk Training for Customer Service Agents
Instructor Bio
About Nils (the trainer):
I worked at Zendesk from 2011 to 2016 as a consultant. Hundreds of customers were enabled through my work and training. After that I moved on to work as freelancer in the same space before founding my company GuidooServices.
Using and configuring Zendesk is actually fun and I enjoy helping others discover how to use it.
Why can I help you learn about Zendesk?
I have been teaching people like you everything I know about Zendesk through classroom and online trainings. Since 2011 I delivered my knowledge and tips to thousands of people.
Our happiness guarantee:
Theres no risk in enrolling in any of our courses. You have a 30-day money back guarantee if you don't like it. And I'm always improving my courses so that they stay up to date and the best that they can be.
I worked at Zendesk from 2011 to 2016 as a consultant. Hundreds of customers were enabled through my work and training. After that I moved on to work as freelancer in the same space before founding my company GuidooServices.
Using and configuring Zendesk is actually fun and I enjoy helping others discover how to use it.
Why can I help you learn about Zendesk?
I have been teaching people like you everything I know about Zendesk through classroom and online trainings. Since 2011 I delivered my knowledge and tips to thousands of people.
Our happiness guarantee:
Theres no risk in enrolling in any of our courses. You have a 30-day money back guarantee if you don't like it. And I'm always improving my courses so that they stay up to date and the best that they can be.
Guidoo Services Courses
Zendesk Training for Customer Service Agents (2021)
4.6 (83 Reviews)
Provider: Udemy
Time: 2h
$11.99
