Zendesk Training for Customer Service Agents (Udemy.com)

How to provide great customer support using Zendesk, a course for beginners

4.6
( 83 Reviews )

Created by: Guidoo Services

Produced in 2021

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What you will learn

  • The basics of customer support in Zendesk
  • How to update and solve tickets as an agent
  • Everything you need know to use Zendesk as a Customer Service Representative
  • How to efficiently work as an Zendesk agent

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Quality Score

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Overall Score : 92 / 100

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Course Description

If you want to know how to solve tickets in Zendesk and how to work on customer questions efficiently this course is for you. You will learn everything you need to know to use Zendesk as a Customer Service Representative for your current job or your new role.
We will start with the basics such as where tickets come from and who sends themThen we'll move to Tickets, all the details about tickets and how to work with themI'll show you how and why to personalise your Zendesk for agentsOnce you got the hang of it we'll go on to increase your efficiency with all the functionality Zendesk has to offer.
I will demonstrate things in a demo environment and you can follow along on your own screen.
Training delivered by Nils Rebehn (Certified Zendesk Admin) of Guidoo Services, a Certified Zendesk Select partner. Zendesk is a trademark or registered trademark of Zendesk, Inc.
Who this course is for:
Members of support teams that are using ZendeskCustomer Service Representatives that want to learn ZendeskSmall Business owners that want to use Zendesk for their business
Read More product length iconTime: 2h

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Instructor Details

Guidoo Services

About Nils (the trainer):
I worked at Zendesk from 2011 to 2016 as a consultant. Hundreds of customers were enabled through my work and training. After that I moved on to work as freelancer in the same space before founding my company GuidooServices.
Using and configuring Zendesk is actually fun and I enjoy helping others discover how to use it.
Why can I help you learn about Zendesk?
I have been teaching people like you everything I know about Zendesk through classroom and online trainings. Since 2011 I delivered my knowledge and tips to thousands of people.
Our happiness guarantee:
Theres no risk in enrolling in any of our courses. You have a 30-day money back guarantee if you don't like it. And I'm always improving my courses so that they stay up to date and the best that they can be.

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Reviews

4.6

83 total reviews

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By Krystal Pearson on 12/20/2020

Really informative and helpful!

By Stuart Kilpatrick on 12/20/2020

Simple, step by step instructions. Nils provides commentary at a good pace, and is clear. Use of videos, screen recordings and quizzes. I haver signed up for a free trial with zendesk, it would be good if there was access to a demo/sandbox version like Nils is showing, where there are more tickets/groups already established, as when you sign up for a free trial, there's only the one ticket. A very small point for feedback, but for people who learn by doing (like me) it's good to be able to look around and see the different screens populated more closely to what they would look like in a real world scenario.

By Sinan Turgut on 12/20/2020

Great explanation with calm voice, teacher is really a pro and knows the instruction to understand Zendesk. Definitely recommend the Course.

By Michael Bigus on 12/13/2020

Lays down a good foundation of how to use and customize ZenDesk for the agent/user. Very informative.

By Lorene Donovan on 11/14/2020

Yes, but it was hard to do some of the tasks on the free trial, but a good overview.

By Shubham Kumar on 11/8/2020

As of now, this course only teaches about how agents can solve tickets in Zendesk but as an agent, We have to provide chat and call support as well to customers who are desperately looking for a solution or answers for their questions. If instructor could cover other aspects of agent services to customers, then it would have been a complete course. However, rest of the contents in the course are useful, easy to understand and beginner friendly. I may give this course 5 star if all topics are covered.

By Michelle Adams-Walton on 11/2/2020

Yes, I'm learning much more about Zendesk than I have learned working on the platform as a contractor

By Valentin Curtianu on 11/1/2020

Practical, short, and on point.
Great course, I loved it.
I highly recommend this course.

By Jona Entana on 10/24/2020

Very informative. I learned a lot. Thank you!

By Anadelia Escobar on 10/24/2020

I got everything I expected out of this course, in-depth and covers all basics!

By Anne Marie Jackson on 10/17/2020

Great for someone who knows nothing and wants to get up to speed immediately. Being able to do customization and tables so soon is awesome.

By Imangi Support on 10/16/2020

Excellent class. I have learned so much.

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Zendesk Training for Customer Service Agents
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  • Video Duration: icon 2h
  • Price: 11.99 Track Price 11.99 Track Price
  • Provider: icon Udemy
  • Year: icon 2021
  • Language: icon English
  • Certificate: icon Yes
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