IT Troubleshooting Skill Training (Udemy.com)

IT Troubleshooting 101 for Analysts and Managers

( 106 Reviews )

Created by: Noel Temena

Produced in 2014

What you will learn

Minimize problem duration
Standardize troubleshooting procedure
Practice efficient problem identification
Technical deduction and isolation exercises

Quality Score

Content Quality

Video Quality

Qualified Instructor

Course Pace

Course Depth & Coverage

Overall Score : 74 / 100

Course Description

How to Troubleshoot: IT Troubleshooting Skill Training is about applying logic over technical components to identify faults. It is not about memorizing specific tasks for specific problem. Program focuses on developing a methodical approach in IT troubleshooting. You will learn the fundamentals of efficient troubleshooting using technical deduction and fault isolation. Through repetitive exercises and drills, program will condition your technical reflexes to raise your troubleshooting intelligence. Target Audience: Technical Managers, Enterprise IT Analyst, Data Center Analyst and Call Center Analyst NOTE: Skill program complements ITIL and ideal for Technical Managers looking to build a more productive and consistent technical team. Take this ultimate IT Troubleshooting Skill Training course now and learn how to troubleshoot basic issues. Who this course is for:
IT ManagersIT ProfessionalTechnical TrainersEnterprise IT AnalystCall Center IT Analyst

Time: 30 mins on-demand videoh

Instructor Details

Noel Temena

3.7 Rating
106 Reviews

Noel has been an Enterprise IT Analyst for MNCs for over 20 years. During his research in technical support operations, he discovered common troubleshooting patterns. Based on these patterns, he developed a methodology that can be applied to all types of technical components. This methodology was then converted into a skill and process model, which became the foundation for IT Troubleshooting Management.
For customized troubleshooting skill development programs and deductive tools & automation services, click on his website.

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Reviews

3.7

106 total reviews

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Write a Review

By Ian Mumba on 12/20/2020

Training is very informative and interesting.

By Walter on 12/13/2020

It was a pretty good course, provided helpful tips.

By Munyemvu Mulangi on 12/13/2020

Great guide on trouble shooting. Identify the root cause of the problem first before you propose solution because you can not fix what you have not identified to be faulty

By Lorraine Nzeve on 12/13/2020

it helped with my technical troubleshooting skills

By Chibwe Katebe on 12/6/2020

Very easy to follow

By Chishimba Bwalya on 12/6/2020

yes

By Lunyanshi Kalunga on 12/6/2020

I Have learnt alot of new things i didnt know

By Chioma Enechi on 11/27/2020

Good

By Rajeshwar Rumalla on 11/27/2020

Yes it is good one to learn

By Tim Cummings on 11/2/2020

A bit abstract. I think there could be better practical examples, instead of pure theory. Neat thought experiments though.

By Derrick Strebel on 10/27/2020

Most of the content presented, I have been using without training. I would suggest a more interactive online approach for drills and exercises... especially when working from home.

By Joo Filipe Santos on 10/25/2020