Customer Service (Udemy.com)

Each and every one of us serves customers, whether we realize it or not.

Created by: TBAE Team Building and Events

Produced in 2017

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What you will learn

  • Who We Are and What We Do
  • Establishing Your Attitude
  • Identifying and Addressing Customer Needs
  • In-Person Customer Service
  • Giving Customer Service over the Phone
  • Providing Electronic Customer Service
  • Recovering Difficult Customers
  • Understanding When to Escalate
  • Ten Things You Can Do to WOW Customers Every Time

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Quality Score

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Overall Score : 84 / 100

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Course Description

Each and every one of us serves customers, whether we realize it or not. Maybe you're on the front lines of a company, serving the people who buy your products. Perhaps you're an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you're a company owner, serving your staff and your customers.
Who this course is for:
Anyone wanting to understand the customer service.

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Instructor Details

TBAE Team Building and Events

We all have strengths and weakness however whether youre a CEO or cleaner, soft skills training is vital to any organisation to ensure your company culture is united in its approachunited in giving the best for its staff and delivering the best for your customer.
The team at TBAE would like to share our working and teaching experience as we embark on a journey to a better you! Are you working for a better you? Lets get started!
TBAE offers non-accredited soft skills courses focusing on behavioral competencies for improved interpersonal skills. These interpersonal skills are essential for building relationships of trust, empathy, and productive interactions within your team. TBAE offers more than 70 skills training courses including courses such as anger management, conflict resolution, change management, creative problem solving, organizational skills, personal productivity, stress management and work-life balance.

With the wide range of skills courses available, you can easily choose the perfect course to complement your conference or team building event. The interpersonal skills learned in these courses can often be more valuable to a teams long term success than many specific occupational skills. TBAE's soft skills courses are offered as part of / or as a team building / enrichment option.


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Reviews

4.2

5 total reviews

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By Prasanna A Bakhle on 7/25/2020

Actually the audio is not clear as in other courses, may be the accent or the recording glitch. Have to listen carefully to dechiper what is spoken.

By Joanna Bailey on 9/25/2019

Transcript doesnt follow - is not correct, loads of mistakes, the gentleman seems to speak not clear enough. All together okay but as a worker in customer service for years, this course didn't give me anything more than I have learned from experience already...

By Jeff Shadbolt on 9/3/2019

Great course

By Atrah Alasmari on 6/13/2019

I like it and I learned many things in basic customer care

By Pierre de Klerk on 1/19/2019

Very good points and the manner of explanation is easy to relate to.