SalesForce CRM - A Complete Guide (Udemy.com)

Learn to use Salesforce CRM Tool to efficiently execute Customer Relationship related Tasks and Projects

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Created by: SkillTech Academy India

Produced in 2018

What you will learn

Learn about User Interface, Settings, Leads/Contacts/Companies
Learn in details about Campaign, Sales Funnel, Billing and Invoicing
Learn in Saleforce CRM about Tasks and Calendars
Understand in deep about Call Logs and Customer Support

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Course Description

If you are a Marketing Professional with the help of Salesforce CRM you can efficiently create Campaigns and Promotional Projects and collaborate with others online and execute those projects. The system helps you to efficiently create campaigns and follow things up.
This course is for Business Administration Students and Corporate Employees who want to learn about Customer Relationship Management with the powerful SAAS based CRM software Salesforce CRM. This tool helps in dealing with daily business processes like managing Projects, Tasks, Campaigns, EMails, Support Centre, Sales Funnels etc.
If you are a Management Professional with the help of Salesforce CRM you can efficiently follow activities undertaken by various departments and pull reports on Work Progress and Sales Funnel etc. The system helps you to track all your employees business activities and progress from a central interface.
If you are Support/Service Personnel with the help of Salesforce CRM you can efficiently follow up various Support Issues and Service Requests that has been generated by your customers. The system helps you to efficiently manage customer specific support request.
If you are a Sales Professional the with the help of Salesforce CRM you can efficiently follow Leads and convert them into Deals by sending Quotations. After that when the Purchase Order gets sanctioned by the Client you can also send an Invoice from a Central Control Panel.
The Topics we have covered in the Salesforce CRM CourseUser InterfaceSettingsLeads/Contacts/CompaniesCampaignSales FunnelBilling and InvoicingTasks and CalendarsCall LogsCustomer SupportWho this course is for:
Business Administration StudentsMBA ProfessionalsSales and Marketing ProfessionalsSupport and Service Centre Personnel

Time: 5h

Instructor Details

SkillTech Academy India

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The SkillTech Academy, an Indian based company, is a specialist creator, publisher and distributor of high-quality courses. We offer online courses exclusively in Udemy as we believe that Udemy has the best e-Learning platform.
We believe that there is a huge gap exists between Academics and Practical Industry and we try to fill that gap through our skill based programs. We have been catering this area for some years visiting colleges and Universities and educating students about real life hands-on training. That experience has taken shape in our online courses and We have started offering a huge range of high quality courses which are practical hands-on. We bring together leading experts so you can learn from the best. Courses are created by trained educators and experts from the industry. SkillTech Academy courses and resources are trustedby many to develop and improve the skills. The emphasis is on teaching real life skills.