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Certified Process Improvement & Process Mapping Expert (Udemy.com)

Accredited Process Mapping / Process Flowcharts And Process Improvement Training And Certification | 10 CPD Credits

Created by: Six Sigma Academy Amsterdam (SSAA)

Last updated August 2026

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What you will learn

  • You will learn valuable project management skills, applicable in any project, in any sector.
  • You will learn to read and create process maps / flowcharts by hand and free software like a pro.
  • You will learn how to improve the process, quantify and visualize how efficient it is.
  • You will be able to add a very useful and highly demanded skill on your resume/CV without wasting much time, thanks to our efficient didactic method.
  • You will be able to demonstrate your process map / flow chart proficiency with a certificate.

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Course Description

Accredited Process Improvement  & Process Mapping Certification

Note:  At the end of this course, students will obtain a certificate of completion from Udemy. Students also have the option to apply for free, optional, extra Lean (Six Sigma) examination and certification/badge + official credits. This external, free and optional examination/certification occurs outside the Udemy platform, requires registration (name, email and a link to your relevant Udemy certificate) and is offered by SSAA (Six Sigma Academy Amsterdam) which is an independent, academic-run training and certification institute with dual accreditation: (UK CPD and Dutch higher education BKO). 

TWO AIMS

This course consist of two parts. In part one we will teach you process mapping /flowcharting so you can visualize a process. In the second part we will teach you process improvement techniques. We will teach you how to speed up a process, make a process more efficient, visualize and calculate this process efficiency and deal with risks in your process.

PROCESS MAPPING

In project management or business analysis, the ability to create process maps (also known as flowcharts) is considered to be a very important key skill for the business analyst aiming for process improvement. Those who master the skill of process mapping or flowcharting and can make a process map, can play a key role in projects by creating, manipulating and interpreting processes by means of process mapping / flowcharting.

PROCESS IMPROVEMENT

These process maps form the basis for process improvement. This course does not only teach you process mapping, but also teaches you how to use the process flowcharts and use them as a basis for process improvement. We teach you how to make the process more efficient.

THE COURSE

This course is accredited and taught by qualified university lecturers from Holland, UK and Austria (BKO accredited and our certificate is globally accepted).

This course is fun, practical, time efficient and will add a high demand skill to your set of business analysis skills.  We will do the following during the course:


  • Learn to read a process map / flowchart.

  • Learn how to create a process map / flowchart.

  • Learn the benefits of a process map / flowchart.

  • Learn how to obtain high quality data for your process map/flowchart.

  • Learn the contrast between BPMN and classic process maps / flowcharts.

  • Learn how to use process mapping for process improvement.

  • Visualize process efficiency

  • Quantify process efficiency

  • Treat process risks, by preventing and softening the impact

  • Choose the right KPIs or Key Performance Indicators for your processes


We have trained and certified around 150,000 people worldwide in almost 180 countries with the following formula:

  • Keep things efficient by using tested, effective examples that are understood quickly.

  • Keep the lessons practical. What you learn is what you can apply immediately.

  • Keep the lessons engaging. We toss some fun elements in between the course (within limits).

  • Use plain and simple language and teaching approach that makes complicated content very very easy to absorb. We are so confident that all of you will be able to keep up, that we offer a 30 day money back guarantee.


Upon completion, you will earn 10 official CPD credits which is equal to 10 PDUs if you are trying to maintain a PMI license.

Thank you for your consideration.

Team SSAA

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Instructor Details

Six Sigma Academy Amsterdam (SSAA)

Six Sigma Academy Amsterdam or SSAA started when a number of university lecturers from the Netherlands decided to make accredited academic quality education and certification more affordable, practical, time efficient and engaging.

Six Sigma Academy Amsterdam or SSAA has trained and certified 200,000+ students in more than 170 countries. Furthermore, SSAA lecturers have supervised projects for companies like Audi, the Dutch military and Lufthansa and bring that practical experience to you.

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Reviews

4.7

3,177 ratings on Udemy

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By Christopher Maskiell on 8/4/2026

A little basic but a helpful refresher. One error to note. In the final assignment, the review reversed the Decision point regarding "Has this issue happened before?" The assignment says if Yes to immediately End; if No, then register in the Database. When he is reviewing it, he reverses the response/action relationships.

By Phiwayinkosi Phumzile Mabuza on 7/24/2026

The course is extremely good. It aligns perfectly with what I do on a daily bases, and I am excited to continue learning.

By Tshepho Motau on 5/9/2026

I want to learn processing mapping due to the fact that i am now expected to map the processes of a department at work.

By Arthur Edwards on 5/8/2026

Found the Process Improvement course to be highly practical and well-structured. It clearly explains key concepts such as identifying inefficiencies, analyzing current processes, and implementing effective improvements using simple yet powerful tools and techniques.

By Will Bissett on 4/23/2026

Excellent course, especially for those new to process-mapping, or wanting to refresh on the principles. Great content, well presented.

By Deepak Krishna on 4/1/2026

Gained understanding with real problems. Great job with the real life examples which is easier to relate and think

By Gabriel Sanchez Rodriguez on 3/8/2026

I consider the course has exceeded my expectations because the explanations were clear and entertaining, and the image/text size is large enough to be viewed on a mobile phone.

By Anthony Allman on 3/1/2026

This course was a great match for me. The best part is the small assignments that are given. They build confidence that you know the material and provide confirmation that you know the material

By Stefan Šurjan on 1/11/2026

Good foundation, however the content lacks sufficient depth and complexity. Additional detail and structure are required.

By Bruno Sanzi on 12/26/2025

The my feedback is positive. The course is enjoyable to follow and the topics covered are useful. It offer an excellent overview of the fundamental principle about culture Process, Lean and Six Sigma.

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Overall Score : 94 / 100