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Customer Service with AI (ChatGPT, ChatBase, and more!) (Udemy.com)

Improve Customer Service and Save Time with ChatGPT, ChatBase, Zapier, and more!

4.7
807 reviews

Created by: Rick Crisci

Last updated October 2025

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What you will learn

  • Learn how to use AI tools with detailed demos and downloadable PDF lab guides
  • Create your own ChatBot and use it to handle routine tasks, including responding to Facebook messages
  • Understand the basics of tools like ChatGPT, Gemini, and Lumen
  • Learn from an experience tech instructor that also has 15 years of management experience
  • Train your customer service team using AI simulated customer interactions
  • Create beautiful AI videos and find ways to automate Social Media tasks

How it compares

Against the other 1,210 rated Udemy courses in Business on CourseDuck:

  • Rating4.7 out of 5higher than 90% of them
  • Reviews807#514 of 1,211 by number of reviews
  • Length2.9 hoursshorter than 49% of them
  • Last updatedOctober 2025more recently than 50% of them

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Course Description

"Absolutely loved this course, teaching style and delivery!! All concepts were clear, concise, and easy to understand. For context, I don’t have a technical background…This was an excellent introduction/crash course and really has quickly helped in my understanding! I will certainly be purchasing more courses from this master expert!" -Elise C

"The course has presented a wealth of material in an easily understood presentation format. Good Job!" -Floyd W


The absolute best course to start with if you are a customer service or support professional! Learn how to use AI tools to dramatically increase your productivity and performance. All lessons are quick, concise, and easy to follow. Plus, the course is frequently updated!

Some Of What You Will Learn:

  • The Basics of ChatGPT

  • Perform downloadable PDF exercises exclusive to this course

  • How to use AI to train your customer service staff

  • Write compelling and empathetic emails using ChatGPT

  • Easily create your own chatbot that responds to Facebook messages

  • Learn what chatbot training is, and train your own chatbot!

  • Automate repetitive tasks using Zapier

  • Automatically create support tickets

  • Quickly summarize long Emails with ChatGPT

  • How to detect something written by AI

  • Automate and schedule social media posts

The course is designed for professionals of all levels. If you have no AI experience, you will be able to understand the content of this course. I specialize in making new technology and concepts easy to understand and work with.

Don't miss out on this opportunity to take customer service (and your career!) to new heights. Enroll now and start working more effectively today!
Read More Beginner Beginner Level product length iconTime: 2.9h

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Instructor Details

Rick Crisci

I am the owner of TrainerTests and have delivered thousands of hours of official live training to my students, and I love teaching people new skills.

I provide video training unlike any other organization. I believe in using high quality illustrations and animations to simplify complex concepts. In my courses you will get the technical depth that you need, with a focus on making sure that you completely understand the underlying concepts.

Please feel free to connect with me on LinkedIn, I always enjoy making new contacts with my students!

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Reviews

4.7

807 ratings on Udemy

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By Valens Hernandez on 5/1/2026

This is a good course and has made me aware of things I did not know AI is being leveraged for (such as video and other content creation)

By Matt Moss on 1/26/2026

I found Meltwater and all the other software for 'social media listening'. It's good to have another word/phrase than just analytics.

By Bettina Mauer on 10/17/2025

clearly structured info, presented in the right tempo and tone. Some sections were focusing a bit too much on Social Media, which is not what I need for our Customer Service.

By Jaime Arroyo on 5/19/2025

this is a great course, I'm learning a lot. Thanks

By Juan Manuel Betancourt on 4/21/2025

Amazing course, so easy to follow and cover all the basics when it comes to improve customer service. Really valuable knowledge on how to ge more of AI tools. Thank you!

By Wendy Weast on 1/30/2025

I learned a lot with this course that I didn't know before and made a recommendation for my boss to look into a couple of the sites mentioned.

By Viktorija Daujotyte on 7/11/2024

I chose this training to get some basic understanding how different AI tools work, what is needed to train them, what to consider and have in mind when using these tools. So yep, for a complete beginner it is a great start, even if one is not working in the customer service area. I am somewhat involved in video training creation myself - awesome audio and video quality here. Easy to listen, clear, and precise, no fluctuations and additional noises. Thank you!

By Marcus Thompson on 6/25/2024

It was easy to understand and I have used ChatGPT before and now I know how to use it for business.

By Arjun Birdi on 6/7/2024

Good light introduction to the world of AI Chatbots, examples are enough to dip your toes in, else there could have been an additional module on running an "in-house" LLM on private data.

By Flora B on 6/5/2024

This was a great intro to AI for me. I now have an idea of how to help the small customer service team at my company use AI tools to help customers feel heard. The lessons were easy to complete. I liked the examples.

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Overall Score : 94 / 100

Customer Service with AI (ChatGPT, ChatBase, and more!)
Visit course on Udemy Write a review
  • Video Duration: icon 2.9h
  • Price: $10.99
  • Provider: icon Udemy
  • Updated: icon October 2025
  • Level: Beginner Beginner
  • Language: icon English
  • Certificate: icon Yes
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