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LifestyleDe-escalate aggressive and potentially violent situations (Udemy.com)
Keeping you safe and providing you with Tactical Assertive Skills to diffuse almost any situation
Created by: Gerald Pauschmann
Last updated July 2023
What you will learn
- Essential skills to mitigate danger
- Understanding why we get ANGRY
- Employ active listening skills to understand underlying concerns and frustrations.
- What is EMPATHY and how to apply it successfully
- Apply de-escalation techniques to redirect aggression and promote calmness.
- Gaining an understanding of the 3 CHOICES we can make in any given situation
- What to say - A five step process to de-escalate any situation
How it compares
Against the other 1,210 rated Udemy courses in Business on CourseDuck:
- Rating4.4 out of 5higher than 27% of them
- Reviews58#1,168 of 1,211 by number of reviews
- Length3.8 hourslonger than 60% of them
- Last updatedJuly 2023earlier than 77% of them
Course Description
Most face to face communication is transactional. A customer requests information on a product or service and you meet their expectation. But what happens when the customer isn't happy and you can feel the emotional temperature rising and you’re fearful of what might happen next. Now imagine if you had a bunch of words, phrases and strategies to quickly de-escalate a situation. You’d feel more in control. You certainly don’t want to unknowingly enflame the situation further so it’s very important that you learn how to use planned responses.
What really works when it comes to de-escalating anxious, hostile, or challenging behavior?
How you respond to the behavior is often the key to defusing it.
The primary objective in this course is to empower you with the confidence and capability to de-escalate tense or threatening circumstances before they become violent, creating an environment conducive to healthy and constructive communication.
This course will identify strategies for you to use when trying to de-escalate persons displaying signs of aggressive behavior.
These skills could literally save your life.
A Warning up front - This course contains information that may be emotionally confronting for some people. If you find it raises any concerns please seek professional help.
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Instructor Details
- 4.4 Rating
58 Reviews
Gerald Pauschmann
When you see Gerald as the EMCEE for any event, you know you won’t be getting an ordinary presenter. His unmistakeable raw talent will add impact with his audience.
He is the only coach and speaker who will use the audience as motivation to direct and create the format of his ‘fill-in’ time between keynote speakers.
Having worked with law enforcement, universities, healthcare and various private and public organisations, Gerald uses his 35 years as an experienced trainer to give you real world examples.
He is unashamedly different.
High Energy and Fun is what Gerald Pauschmann is all about! with over 20 years experience All types of events, - to keep the audience going -
Gerald is energetic and professional. He knows how to motivate the the crowd, Quality isn't expensive..it's priceless
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Reviews
By Clayton Sheets on 8/4/2026
excellent instruction. Very informative. Loved the interaction with other students.
By Brandy McEwan on 8/12/2025
well informed and so mindful . I loved this course as it helped me adapt to learning more than ever about anger and how to utilize effective tactics and tools for safety.
By Brien Longobardi on 1/2/2025
Yes it was a great introduction course on the basics of de-escalation of a tense situation. Easy to digest, on point and entertaining.
By Cyril Wayne Lynch on 11/27/2024
So far so good.
By Guadalupe Sanchezgaribay on 8/9/2024
Really well explained examples, and real-life examples made it so much easier to understand.
By Robert Dawson on 11/27/2023
Sound was very bad.. At times it was hard to understand the dialog in the videos provided for examples
By No Spin on 8/17/2023
The information contained in this course is a must, for anyone working with customers. Explanations are clear on how to de-escalate unpleasant situations and very helpful phrases are provided, in everyday language, that can be used to take back control in a professional and respectful way. Thank you so much for this.
By Theaussie1970 on 7/10/2023
Excellent way he comes over. Great communicator. 7:41pm and still watching.
By Steve Moffitt on 7/9/2023
Hoping to use lessons as aid in my relationships with family. Pretty basic stuff so far.
By Karl Pizzey on 7/9/2023
Interesting subject, presented well and has set the boundaries ad expectations at the outset of the course. Having a slight issue with automatic play once a course moves to the next segment, could just e on the iPad. Some segments are a little too long as you get further in to the course.
Quality Score
No CourseDuck member has rated this course yet. Taken it? Give each part a thumbs up or down.
Overall Score : 88 / 100
- Video Duration:
3.8h - Price: $19.99
- Provider: Udemy
- Updated:
July 2023 - Level:
Beginner - Language:
English - Certificate:
Yes
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