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IBM Customer Engagement Specialist Professional Certificate

4.8
74 reviews

Created by: IBM Training and Skills

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Overall Score : 96 / 100

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Course Description

There are a growing number of exciting, well-paying jobs in today's tech industry that do not require a traditional college degree. And one of the hottest areas with high demand is in IT customer service and support. It's a perfect entry point to start your career in IT with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. We can help you get there with the IBM Customer Engagement Specialist Certificate Program. We will help you to build the knowledge and develop the skills needed to be a successful Customer engagement specialist: - Communication Skills which focus on clear concise communication and listening. - Appropriate empathetic behavior such as such as patience, curiosity and willingness to help. - Problem solving to research an issue and help determine an appropriate resolution. - Process adherence to ensure the proper flow and Service Level Agreements are met. The course is divided into 4 modules and you will be assessed and awarded badges along the way! Earn the IBM Soft Skills badge after completing the Communication Skills and Personality modules and the IBM Call Management badge after completing the Problem Solving and Process Control modules. The course also includes interactive training including labs to reinforce all of the components above. At the conclusion of the course, you will receive an email notification from Acclaim with instructions for claiming the badge. Upon accepting your badge, it will be necessary to create a user account on Acclaim, where you will have the ability to manage your badge(s), opt-in to other communications and features, as well as take advantage of features allowing you to share your badge to social media and other destinations.
Read More product length iconTime: 21h

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Instructor Details

IBM Training and Skills

CoursesIBM Customer Engagement Specialist Professional Certificate

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Reviews

4.8

74 reviews in total

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By Francisco M on 12-Nov-19

This professional certificate taught me not only the communication skills of a good call center agent, but also process managing and problem resolution skills, that are essential in many areas, like in decision making and leading people. I recomend this certificate to everyone who want to develop important communication skills allied with a strong analytical formation!

By Denzil S on 6-Nov-19

A nice build up to the advanced material, maybe the build up is too long?

By Nancy B on 31-Oct-19

Overall, it had a low quality to it for what is supposed to be a professional course. There were many typographical errors, words missing, and poorly formed sentences. Some of the content appeared dated as well.

By Nuno M C A on 31-Oct-19

Great course! extremely well organised, with a good variety of quizzes and practice exercises. The information provided is based on scientific knowledge, but easy to understand and apply. I truly recommend this course to all who want to improve soft skills and communication skills!

By ARMAN D on 20-Oct-19

it was very useful and interesting I hope it will be some other courses more about IT SUPPORT specifically too

By Kwame A B on 19-Oct-19

I really enjoyed this course and a privilege having to part take in this course as this will propel me well on how to engage people professionally and I recommend this course as the best for everyone and to enroll.

By Mario S M on 13-Oct-19

Very interesting. I liked it so much!

By Daryl K on 8-Oct-19

A very good course to get a good broad understanding of customer service communications, general troubleshooting method, and introduction to documentation and ticketing systems. I think this course is worth taking for anyone who has customer contact over the phone, chat, email or in person.

By ANAS E E on 7-Oct-19

This course is so well managed and organized it helped me improve my skills in many aspects. Thank you very much for your precious efforts!

By Andrea P on 6-Oct-19

great course and great/clear videos, explanations and excercise to develop these essential skills

By RAKESH K P on 4-Oct-19

This course is too god for a customer support executive

By Osuobeni P C on 3-Oct-19

I am very satisfied with this course. If you're thinking of changing your career to IT, this is the perfect entry point to start your career in IT .Many thanks to IBM and Coursera for your top-notch specialization courses.

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IBM Customer Engagement Specialist Professional Certificate
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  • Video Duration: icon 21h
  • Price: Free
  • Provider: icon Coursera
  • University: icon IBM
  • Language: icon English
  • Certificate: icon Yes

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