ISO 9001, Quality Management and Strategic Thinking Training (Udemy.com)

Sehr guter Kurs, auch gut verständlich. Leider gibt es keine Folge, die den genauen Aufbau eines QM-Dokuments zeigt und einen bei der Erstellung leitet. Zum Beispiel wo kommt die Dokumenten-Nummer hin nach ISO-Norm und benennt man nach ISO-Norm die Arbeitsanleitungen als SOP oder als "allgemeiine Arbeitsanleitung". Welche Kapitel müssen in einem genormten Dokument enthalten sein, welche Struktur muss eingehalten werden. Das wird nicht besprochen.

Very informative and easy to understand lectures. Speaking as a mutual auditor and understanding the layout of ISO standards in general, I have learned about the layout and understanding of ISO as a company, but more importantly about ISO 9001. I now feel confident to implement a QMS standard in my own work environment. Course Resources and access to the course will assist me greatly. Looking forward to more completing more courses from the facilitator. Highly recommended.

Very informative. Theoretical concepts backed up with concrete examples really advanced my understanding of the material.

Some great content, with useful tools. However the degree of repetition was far too high for my own personal learning style and I found myself becoming disengaged when certain concepts were being discussed for the 3rd or 4th time (I appreciate that for others this may have been beneficial).

The course explains about ISO9001:2015 and strategic management from both perspectives and they are well integrated. The course doesn't only provide knowledge but also the practical implementation tips and encourages me to take an action to implement this course in my organization. If I could give 6 stars rating, or even more, I would do it.

I enjoy your presentation graphics which make the course more lively. Course materials are structured and arranged in a planned manner. I like how you deliver the information gradually starting from basic definition until concept introduction. This really helped to refresh my understanding and perceptives. Section 7 on the strategic planning and strategic objectives are really eye opening. Those information are truly expressing the beauty and benefits of integrating QMS into the real business processes. Despite how people think that QMS and business processes are two different things, I still believe that if an organization can truly master and deploy the ISO 9001 standard, it can reap the benefits in terms of management system with high quality, customer loyalty and business profitability. Then from there, perhaps the organization can further progress to ISO 9004 which is long term sustained success. Thank you so much for sharing these valuable information. My suggestion is that you can further improve in your oral presentation. When I first listened to your speech, to be honest, I was confused perhaps due to the accent and vocab (maybe my English is not so proficient), but things did get better after I went through almost half of the courses as I started to comprehend your vocab. You can ignore my suggestion if you think that this is irrelevant and I hope that you will not be offended. I will continue to finish this course, and I do recommend this course to those who would like to understand the underlying foundations of ISO 9001, this course will help. I look forward to take your HSE course in the future if you have one.

Great, i've just finished my major and I wanted to know more to get a better job and this course helped me to get more than that. Well explained and the examples are well focused.

The course content and how you've presented was very clear and illustrative. The examples you provide usually are quite helpful and with great offer context for understanding. There's various grammar and lexical mistakes in your deck, it's shocking to me because the mistakes are from a beginner but your English skills are more like upper intermediate. Thank you for preparing this course one can see you've invested many hours on its preparation and delivery. Good job!

It provides me with sufficient knowledge not only to do my work as a process documentarian, but to advocate for the need to establish a real QMS guided by the QMPs in the organisation I work with. Hopefully, we should be on our way to eventual ISO 9001 certification, if such a continuous improvement program and culture is implemented, based on what I've learned here. Thank you very much! Among the best

“If you can’t describe what you are doing as a process, you don’t know what you are doing”. That is one of the main insightful statements that stuck in my mind from this course. Whether you are familiar with QMS and strategic thinking or completely new to it like me, this course could teach you a lot. After going through half of it, I think this course has the peculiarity of presenting a comprehensive overview of how an organization should be managed to fulfill its mission and attain its objectives. Well-structured and neatly presented, the course begins by highlighting the key terminology in the field. In the first part, you can learn QMS principles and understand basic technical terms such as responsibility, accountability, conformity, defect and other terms you need in the following parts. You will also learn some of the delicate differences between confounding terms like effectiveness and efficiency. Essential changes from the old ISO standard are also highlighted in this part. In the second part of this course, the instructor tackles the "process approach", a fundamental concept for successfully managing or founding an organization. In this part, you grasp essential methodologies to succeed in your mission, namely, PDCA, SWOT analysis and KANO model. Additionally, you start to acquire a more refined view of how to plan and follow a risk-based strategy. More precisely, a strategy where decisions are based on data analysis to avoid biases, where opportunities are sought, and risks are foreseen and mitigated. The process approach teaches you that great results do not result from a document management system, but rather from a "process-managed" system. Understanding that “doing your best” does not suffice to successfully lead an organization is a key-message this course delivers. How you should operate instead, the key-message continues, is rather by “knowing what to do” and thereafter doing your best. As you progress through the course and embark on the "context" part, things get more interesting. To succeed, the course emphasizes, it is not enough to know "what your objectives are" but also you ought to know "where your organization stands" at the current time. In this part of the course, the instructor explains how you can assess where your organization stands and how you devise a strategic map to attain your objectives. A deep dive into what vision and mission follows, which helps defining the framework of your strategy. Because I am completely new to this field, I would have preferred that the instructor elaborates more on some of the practical case studies that he introduced in the course. Nonetheless, up to now I am delighted by the content because it offers a comprehensive overview of QMS and strategic planning. Not only is this course beneficial for QMS and ISO professionals, but also for anyone seeking to acquire the appropriate strategic mindset required to lead a successful project.