Leadership, Business Process Improvement, & Process Mapping! (Udemy.com)
Learn the leadership, communication, and process mapping skills to accelerate your career!
Created by: Ben Wann
Last updated October 2023
What you will learn
- Review, comprehend, and document the current process state
- Model processes using flowcharts, DMAIC, and Six Sigma methodologies
- Learn how to fully assess and understand processes through process reviews
- Identify areas for improvement in a business process
- Redesign the process, implement the solution, and implement controls
- Learn Draw io to create process diagrams
- Learn what causes poor communication and how to apply best practices
- Learn how to demonstrate leadership while delivering results
- Learn the leadership skills to build influence, generate alignment, and execute on targets
- Apply the course material to an engaging simulation
- Learn how business process improvement will add value to your careeer
How it compares
Against the other 1,210 rated Udemy courses in Business on CourseDuck:
- Rating4.5 out of 5higher than 46% of them
- Reviews7,191#112 of 1,211 by number of reviews
- Length3.5 hourslonger than 57% of them
- Last updatedOctober 2023earlier than 75% of them
Course Description
This course is not like anything else out there. 80-90% of the material will cover leadership, organizational culture, and best practices for leading and implementing projects. If you only want to learn process mapping, this might not be the course for you.
Leadership, building influence, and learning how to work with others effectively are the core of real and sustainable process improvement. Thus 80% of the course focuses here. The remaining 10-20% covers diagramming techniques because if you don't get the culture and leadership skills right, you won't succeed in process improvement. I've built this course to reflect life.
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When was the last time that someone wanted to pay you more for doing the same thing? Never.
The problem with being someone who maintains the status quo is that you aren't delivering value to your organization. If you want to earn more and grow faster, you need to find ways to identify problems and then lead teams to implement solutions.
This course will transform your role and teach you how to identify opportunities, understand them fully, work together with your team to create solutions, and then implement them.
This course will teach you how to deliver value to your organization so your company will be thrilled to pay you even more.
Business Process Improvement (BPI) is a critical skill that is always in demand.
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What will I learn in this course?
This course is designed to teach you how to:
Analyze problems and effectively implement solutions by conducting process interviews.
Master the soft skills and influence dynamics critical to project success.
How to diagram processes,
Conduct process interviews,
Review procedures,
Identify solutions,
Implement solutions,
Implement controls in your processes.
Course Sections: (over 5.5 hours of content!)
Welcome- Business Process Improvement
Launching a Business Process Improvement Initiative
Stakeholder Management
4. Applying Leadership to Business Process Improvement
DMAIC-D-Define- Process Mapping
DMAIC-D-Define- Process Reviews
DMAIC-M-Measure
DMAIC-A-Analyze
DMAIC-I-Improve
DMAIC-C-Control
Critical Leadership Qualities
Business Process Improvement Advice
Celebrate-Course Conclusion
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Why would you take my course vs. doing your own research online?
I will teach you the fundamentals of Business Process Improvements and then add insights not found anywhere else.
How?
I have practiced in this area for 10 years and have completed extensive research on the subject from every corner of the internet so that you don't have to. I've watched an endless number of webinars, read most of the relevant books on the subject, and networked with many other professionals in the area.
I then blended the best parts from each of these sources to make the content for this course.
The most exciting thing that I've discovered is that everyone has what it takes to learn this in-demand skill. Even better, I'm just like you, not a consultant or armchair thought leader. I work as an employee in organizations to identify and drive real and measurable change. Everything I teach is based on practicality.
Join me as I cover everything you need to know and walk you through two real-world examples of process improvement projects.
In this course, I provide many custom-created downloadable resources to aid your learning experience and to help you in your career.
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Why Am I Teaching This Course…
I have developed expertise & leadership in the process improvement space at various public & private equity-backed companies over 10 years. I am a certified PMP (Project Management Professional)- the highest credential in the field.
I have completed in-depth research on current methodologies and borrowed each approach's best pieces.
I am passionate about helping other professionals improve their processes and work lives.
What This Course Is…
A strong understanding of the process mapping tools and techniques available today.
A process investigation-driven approach to solving problems.
A tool that allows you to make an impact at your job immediately.
What This Course Is Not…
This is not a primer course designed to upsell you.
This course is the complete package you need to begin making an immediate impact.
This is not a course focused on statistical approaches.
Statistical approaches distract from the human side of process improvements.
Utilization of alternative methods of measuring problems and tracking results.
Statistical requirements lead people to overlook problems where the data does not fit into the specific model and boxes cannot be checked.
This is not BPM. BPM is a much more technical approach that requires understanding a complex model.
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Downloadable Resources Available with This Course:
A complete and in-depth business simulation with exercises explained.
Udemy Excel Workbook: includes separate sheets for all of the individual resources listed below.
7 process improvement tools
10 Commandments of Continuous Improvement
Detailed Process Map
DMAIC
Fishbone
PDAC
Process Interview Checklist
Process Mapping Tools
Relationship Map
SMART
Stakeholder diagram
Swimlane
And TONS more! There are more than 40 resources available! More are added every month.
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I personally review and provide feedback on all assignments and questions!
Instructor Details
- 4.5 Rating
7,191 Reviews
Ben Wann
My name is Benjamin Wann; I am a CMA, CSCA, MBA, PMP, & CPA. At my core, I’m a Manufacturing Product Cost Expert.
On this site, I am purpose-driven and passionate about making a difference by enhancing your career through sharing valuable, refreshing, and practical content to increase Profitability within Manufacturing organizations by improving your effectiveness in providing insights to decision-makers.
I perform consulting and also help teach others how to drive business results by building relationships, empowering others, unleashing analytics, and removing complexity.
What I teach:
1. Manufacturing Profitability
Product Cost & Profitability Analysis- Learn how to make your organization more profitable.
2. Cost Accounting
Learn the difference between what is taught in textbooks versus the skills organizations require.
3. Leadership
Raise the standards, create a culture of excellence, and champion best practices.
4. Strategy-Execution
Empowerment, Decentralization, Ownership.
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Reviews
By Annika Lee on 9/8/2026
Practical, loved getting the deck from the start for easy reviewing, easy to follow and understand.
By Juana A Cawich on 8/26/2026
I enjoyed the course. It provides excellent insights on what to do and what not to do when doing a process improvement project. The practice assignments are very helpful.
By Hana Tekle on 7/17/2026
I love the interative questions and the short assignements in between. Concepts are explained well.
By Maria Sokal on 6/22/2026
A lot of interesting and valuable information, but probably would be good doing it more engaging than just presenting powerpoint slides, that are a little bit text heavy.
By Tori Brown on 6/5/2026
I love how the topics are succinct. There are ample examples and the information is given in digestible chunks.
By Dasan Wanniarachchi on 2/19/2026
Much better perceptions and tangible strategies that would've make difference in a cooperate structure environment. Highly recommended for others
By Amos Aswani on 2/13/2026
Yes. Process Improvements is key in effective management and leadership of teams to deliver in regard to lower cost of production and lower direct labour
By Roxanne Haughton-Hendricks on 1/29/2026
This was an eye opening course, material was relatable and knowledge gained was priceless. A big win for me was the sharing of "real-time' experiences that showed wins & losses , dos and donts etc. that was really well received and appreciated. Good Course Overall
By Karen Slack on 1/21/2026
At first I thought it would be too remedial for me, but I like the Stakeholder analysis tool and some of the Culture considerations.
By Anonymized User on 12/5/2025
Very valuable and detailed training , i will recommend this but most of the resources are not accessible/available. How can one get it?will be happy to have them
Quality Score
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Overall Score : 90 / 100






