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Operations Management A-Z: Business Processes and Systems (Udemy.com)

Operations Management: Supply Chain & Business Essentials for Manufacturing, Production and Service Organizations

Created by: Laurence Gartside

Last updated October 2025

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What you will learn

  • Become the operations management guru in your company! Combine core understanding with powerful tools and techniques
  • Gain a total overview of operations management for manufacturing and service businesses
  • Increase your profitability, improve delivery and use your resources more efficiently
  • Master the fundamentals of operations strategy, systems design and business management
  • An MBA style course on business process management (BPM)
  • Take practical actions on how to run and improve an operations business such as a factory, restaurant, or hospital department.
  • Organize and run your business more effectively and efficiently
  • Ideal for industrial / production / manufacturing organizations but also service and traditional business operations

How it compares

Against the other 1,210 rated Udemy courses in Business on CourseDuck:

  • Rating4.5 out of 5higher than 46% of them
  • Reviews10,487#69 of 1,211 by number of reviews
  • Length6.7 hourslonger than 78% of them
  • Last updatedOctober 2025more recently than 51% of them

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Course Description

  • Master the tools and principles of operations management to have and "impact" on your business's operations - manufacturing, services, industrial operations and production.

  • Equip yourself to take a leading role in your workplace - improving your processes, systems and business.

  • Understand the fundamental challenges of all business operations and the core tools and essential approaches to design and improve them.

  • Become the authority in your team on improving the operations systems in your business


This MBA style course on Operations Management will prepare and empower you to make a real difference in your organization.

"This" course focuses on your business's "internal" operations. (Check out my other course on "Supply Chain Management A-Z".

This course is for the new or aspiring manager, the ambitious engineer, high flying consultant, the hands-on planners and the practical business analysts.


Business operations come in all shapes and sizes with a host of unique challenges; but the fundamentals of running successful and efficient operations all contain the same fundamentals. Without a grasp of these, no manager can apply the core principles or techniques of business operations management, strategy, design and improvement.


Take control of your career and equip yourself to understand the real nature of business operations and how you can be the key to unlock their potential!


Course Contents:

  1. Introduction to Operations Management

  2. Operations Strategy & Structure

  3. Inventory Management

  4. Forecasting Demand

  5. Demand and Capacity Management

  6. Sales and Operations Planning (S&OP)

  7. Scheduling and Planning

  8. Metrics / KPIs & Performance Management

  9. Operations Improvement

  10. Lean & Six Sigma Improvement Methodologies

  11. Conclusion


Turbo charge your career and your business! Join us today!



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Instructor Details

Laurence Gartside

Helping You Level-Up Your Business Operations


Consultant and Training in Business Operations Management


Through my company, "Rowtons Training", I provide concise and practical training in Industrial and Corporate Business Operations.


Specialising in Helping High-Volume Operations & Manufacturers to Increase Throughput, Capacity and Deliver Results


-Operations Management

-Business Performance Improvement

-Capacity Analysis and Increase


I work with senior management teams, supervisors, consultants, engineers and operators to improve their business systems; bringing structure, practical analysis and direct action to help your team make a big impact, fast.


My Udemy Training Courses:

- Operations Management A-Z

- Lean Manufacturing A-Z

- Supply Chain Management A-Z

- Logistics Management: International Freight and Shipping

- Inventory Management A-Z

- Safety Stock Inventory Calculation

- KPIs: Key Performance Indicators

- Supply Chain KPIs and Performance

- Demand & Capacity Management


In my courses, I teach the most valuable subject knowledge, in the least time, that you can really "use" to enhance your own career and business. All wrapped up with a few goofy jokes, silly stories and inappropriate examples!


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Reviews

4.5

10,487 ratings on Udemy

Select a bar to show only those reviews.Select the bar again to show every rating.

By Shane Moriarty on 8/14/2026

Great course on ops management, not as applicable to my specific role as I was hoping but not the instructor's fault. Feels a little geared towards manufacturing but the instructor does a good job of linking back into a bigger picture showing how ideas and processed that are heavily used in manufacturing can be taken and applied to various other businesses, service industries for example.

By Ismenia Bento on 7/31/2026

Foi muito necessario,fazer todo percurso deste curso,e proveitoso. Muita informacao constante no programa,era de conhecimento no entanto de forma superficial. Mais com a clareza do moderador e os temas abordados com exactidao,sera de mais valia,para execucacao. Vale a pena fazer um refresh oportunamente

By Nditiye Majaliwa on 6/21/2026

Something good match for me Is overall Operation management which involve; 1. Coordinating resources 2. Forecasting demand 3. Capacity Planning 4. Demand management 5. Scheduling 6. Resourcing requirements 7. Performance management

By Dasan Wanniarachchi on 6/17/2026

Well instructed about the lean and six sigma methodologies and other fundamental values about the lean principles and six sigma tools that prevents the daily risks associated with the tangible outputs and improves the quality measures.

By Siddharth Dhinganna on 5/31/2026

This course in Operations Management will deal with the fundamentals aspects of Operations, Supply Chain Management & Logistics chain. It will also deal with the various types of belts in Operations & Six Sigma such as Black Belt, Yellow & Green Belt, White, Advanced Black Belt etc. This course focuses on improving quality and reducing costs for the organization.

By Wilson Huang on 5/6/2026

Amazing course that allowed me in depth understanding to gain knowledge of how Procurement works.

By Mugle Vinayak Dattu on 3/21/2026

I thoroughly enjoyed this course, and the content was clear, practical, and easy to apply. It has given me valuable insights into operations improvement, Lean and Six sigma, which I can use in my work immediately. Thank you for a great learning experience

By PAUL OLA SALAWU on 3/19/2026

honestly it’s a great fit. The tutor breaks down every detail in a way that’s easy for me to understand, and I’m really excited to now clearly grasp the meaning and role of an operations manager within an organization.

By Manuk Petrosyan on 2/13/2026

It's a very good course. It's explained in clear language, you don't get bored during the course, and there are also humorous moments from time to time, which helps keep the drive going throughout the course.

By Ramajayam G on 2/2/2026

It has given a lot of information of business operation like planning, designing, an d ideas etc.

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Overall Score : 90 / 100