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Process Flowcharts & Process Mapping - The Beginner's Guide (Udemy.com)

Use business analysis to model process flows with real-world examples & project-based hands-on activities -IIBA Endorsed

Created by: Jeremy Aschenbrenner

Last updated April 2024

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What you will learn

  • Learn the ins and outs of the process flowchart
  • Gain tangible, real-world experience with 14 student activities!
  • Create your own clean and easy to read process flowcharts!
  • Confidently ace your process flowchart interview questions
  • Learn how to utilize a free process flowchart tool, Draw IO

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Course Description

Looking to get ECBA®, CCBA®, or CBAP® certified or recertified? - This course qualifies for 3.5 PD Hours/CDUs!

LEARN HOW TO EFFICIENTLY AND EFFECTIVELY FIND THE PROBLEM AREAS IN YOUR ORGANIZATION’S BUSINESS PROCESSES – AND THEN SOLVE THEM.

Discover how to model process flowcharts that bring business processes to life, mapping them out clearly, enabling lower costs and improved efficiency for the organization.

When a problem arises in a business it isn’t always easy to see why that problem is happening – often, all you end up seeing are the symptoms.

One of the core requirements of any successful Business Analyst is using Business Analysis techniques to create practical process maps and process flowcharts.

Having clearly set-out visual tools makes it easier to read and understand exactly what should be happening, as well as who is responsible for each task. Thus, allowing organizations to react to problems that come up and changes in the marketplace.

Course enrollment grants you lifetime access, with no expiration, to all the course lectures, activities, handouts, and quizzes. In addition, you’ll also receive 1-on-1 support for any questions or uncertainties that come up. And this all comes with a money-back guarantee. You have nothing to lose and so much to gain.

Note - All of the teaching, templates, and solutions in the flowchart courses make use of Draw io – a free online flowcharting tool – instead of a paid program, in order to ensure all students are able to follow along with activities.


What’s included in this course?

This course will teach you from the ground up, dealing with everything from flowcharting concepts, various symbols and their uses, flow chart levels, and beyond.

  • High-Quality Video Lectures explain the complex terms and confusing jargon to ensure you get a concrete understanding of the concepts being discussed

  • Downloadable Handouts enhance your understanding further

  • Quizzes and over a dozen different activities validate your learning and increase information retention as well as understanding.

  • 1-on-1 Support means that any confusion or questions you have can be addressed and cleared up easily (no more frantically googling trying to figure out what your course instructor means).

  • Lifetime Access with NO Expiration so you can learn at your own pace, and come back at any time you feel unsure or need a refresher

This is the most comprehensive process mapping course on the market, and it’ll walk you through, step-by-step, everything you need to know in a practical and easy to understand way.

Each lesson and subsequent activities build upon the previous skills you’ve learned, so by the end, you’ll be completely comfortable creating flowcharts for any business processes you encounter.


Just ask the students who’ve already taken this course:

" I thought I had a good understanding of flowcharts, I was incorrect. It's more than knowing what shapes to use. This course taught me what I need to know, especially for organizing the shapes into a meaningful flowchart. I really love that I'll be able to use and understand swim lanes (I didn't even know what they were called).” - Jamie

“Very informative and easy to understand. For someone who has not experienced any lessons on flowcharts, I seem to have grasped how flowcharts can be made and how it can impact certain business processes.” – Rouel

“This course is very insightful and at the right speed for beginners wanting to know basics in process mapping. The activities are very helpful and at the right difficulty level where you do learn things and it is not just a very simple exercise that you could have done without the course.” – Maria


The BA Guide’s TEACH, SHOW, DO technique

This course makes use of The BA Guide’s TEACH, SHOW, DO technique – a method I’ve developed over my years of experience in the industry training and managing Business Analysts. This technique will help ensure you with total comprehension of the topic at hand and maximum information retention long after the course is finished.

  • TEACH – You first learn the concept, in detail, from the ground up. But I won’t simply teach you the concept in isolation – you’ll learn HOW and WHEN to use it too.

  • SHOW – Once you fully understand the concept, we enhance that by walking you step-by-step through real-world examples – so you can see exactly how the concept would pan out if you were to apply it in the real world.

  • DO – Firmly cement everything you’ve learned so far and put your new knowledge to the test by completing the included activities and quizzes. Validate you’ve fully understood the concept and greatly increase your ability to retain the information you’ve learned.

“Tell me and I forget. Teach me and I remember. Involve me and I learn” – Benjamin Franklin


What bonuses are included?

As anyone who has studied one of my courses before will know, it simply wouldn’t be a course by The BA Guide if I didn’t include some value-packed bonus material!

  • Draw io Process Flowchart Template

  • Draw io Process Flowchart Template – Multi-Levels

  • PowerPoint Slide decks (in PDF form)

  • Source files for activity solutions

  • And more… (seriously! There are like 40 downloads for this course!)

In addition to all the tools you’ll need to start modeling process flowcharts, you’ll also get a foot into the industry by way of an industry expert…

I’m not just the instructor who wrote this course, I will also act as both a resource and a mentor to guide you to a long and rewarding career in Business Analysis!


You will love this course, just like these students did!

"He has a very good way to explain things, and also thinking in not native English speakers like me, he has a very understandable accent. I enjoyed very much this course, I'm going to apply what I learned here in a real project. This is the perfect first course to learn process mapping, and I'm sure after this I'm going to be able to learn more just reading about process mapping.” – Marcos

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Instructor Details

Jeremy Aschenbrenner

Come learn with more than 750,000 students from around the world!

Hello! My name is Jeremy Aschenbrenner, but many know me better as The BA Guide, and I'm happy you are here.

I’m a veteran Business Analyst with thousands of projects completed throughout my career. I've managed business analysis projects for companies in diverse industries including health care, telecom, automotive, transportation, consumer packaged goods, car rental agency, food and beverage, financial services, consulting, and more.

Through personal experience, I quickly learned that business analysis can be confusing and even intimidating. There’s endless business jargon, technical terms, techniques, and methodologies to learn, and countless visual diagrams, artifacts, elicitation sessions, interfaces, and KPIs to wrap your head around. I’ve been there and learned all of that. Many years ago, I also learned a valuable lesson about myself: I really enjoy teaching others. This was the inspiration for The BA Guide.

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Reviews

4.6

19,433 ratings on Udemy

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By Brian Caulfield on 6/23/2026

I'm really happy with this course. I've tried to make flowcharts but without any training so I didn't really understand how to do this properly. This is a great grounding in how to do that and this is going to be a really bug help for me.

By Uwe Sprotowsky on 6/10/2026

Der Kurs zeigt mir bis hierher genau das, was ich mir erhofft hatte. Die Präsentation ist sehr ansprechend und lernfördernd.

By Ashton Bray on 5/7/2026

AMAZING COURSE! Great instructor! Really breaks everything down in a linear sense that is simple and easy to follow! Essential course if you are working on project management workflows or flow charts. Instructor also gives a insight on how to use a tool to help get the flow chart created! After taking this course, my end project exceeded everyone’s expectations!

By Jill Manieri on 4/29/2026

Steps are clearly explained and easy to follow. Instructor is very knowledgeable and shares helpful 'tips' on symbols for process mapping.

By Anonymized User on 4/14/2026

The slides could have been put into a single presentation per scenario. So hard to complete other slides and can't go back into a specific slide if error is found.

By Rachel Scott on 3/13/2026

Jeremy was very clear around which charts to use in certain processes, will definitely be using this going forward. The hints and tips on just keeping it simple were really beneficial. Love draw IO too never knew that was something available but keeps everything neat and tidy!

By Ayaka Tsutsui on 3/10/2026

He describes what makes the good flow chart and what does the opposite very clearly. And he walks through how to start the simplest process to more complex part step by step. Really recommended for beginner.

By Helena Vanrespaille on 3/4/2026

Very clear and complete presentation. I am happy it is sensical and stays away from needless business jargon and fluff. The content stays with the core of Business analysis. Only minus is it becomes a bit too repetitive in the explanation sometimes. No need to repeat or wrap up a video 2 minutes in another video. It becomes boring and I lose attention. I would prefer a little more active excercices and less passive repetition. Never mind, I take back my words, the process flow part was interactive and fun. :)

By Matthew Sosi on 2/20/2026

I knew flow chart to be a very basic insertion of ideas into different shapes of ones choice . going through this short course at least made me know there is a shape to start with and one to end with and specific arrow choices one need to make.

By Juan Pablo Caballero Fernández on 1/4/2026

Es un curso sencillo pero muy práctico. Muy recomendable para cualquier persona que trabaje con procesos, es decir, el 99 % de las personas.

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Overall Score : 92 / 100