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Six Sigma Black Belt: Certified QFD Specialist (Accredited) (Udemy.com)

Use QFD to Convert Customer Needs to Requirements | Achieve QFD Specialist Certification | Earn PDUs | CPDs | CEUs

Created by: Advanced Innovation Group Pro Excellence (AIGPE)

Last updated August 2026

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What you will learn

  • Master the Ability to Understand Your Customer Requirements
  • Systematically Translate Requirements to Process Technical Requirements OR Engineering Characteristics required for Your Business Process
  • Discover the Needs & Requirements of Your Customers and Plan Your Organization's Response to these fulfill these Needs & Requirements
  • Specialize Your Skills to Create Operational Definitions of Customer Requirements
  • Become Proficient in the Planning Process of New or Redesigned Products or Services

How it compares

Against the other 1,210 rated Udemy courses in Business on CourseDuck:

  • Rating4.8 out of 5higher than 97% of them
  • Reviews1,536#358 of 1,211 by number of reviews
  • Length1 hourshorter than 88% of them
  • Last updatedAugust 2026more recently than 88% of them

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Course Description

CERTIFIED QUALITY FUNCTION DEPLOYMENT (QFD) SPECIALIST (ACCREDITED) | Earn Accredited Quality Function Deployment (QFD) Specialist Certification | 1 official PDU | CPD | CEU

NOTE: Students who complete this Quality Function Deployment (QFD) Specialist Certification course are offered the opportunity to apply for an optional Quality Function Deployment (QFD) Specialist Certification Exam, free of charge. Passing this certification exam enables you to earn the officially accredited Quality Function Deployment (QFD) Specialist Certification. This external exam, which is both optional and free (for the first two attempts), takes place off the Udemy platform. It requires registration (name, email, and your Udemy certificate) and is administered by AIGPE™ (Advanced Innovation Group Pro Excellence), a global Lean Six Sigma Credentialing Organization serving professionals in 193+ countries across various industries.

INDUSTRY RECOGNIZED ACCREDITED QUALITY FUNCTION DEPLOYMENT (QFD) SPECIALIST CERTIFICATION:

  1. Authorized Training Partner - PMI®: AIGPE™ is the Official Authorized Training Partner (ATP) of the globally recognized Project Management Institute (PMI®) (Provider No. 5573). The PMI® Authorized Training Partner seal is a registered mark of the Project Management Institute, Inc.

  2. CPD Accredited Training & Certification: This Quality Function Deployment (QFD) Training Program and the Quality Function Deployment (QFD) Specialist Certification you receive is accredited by the globally renowned CPD Certification Service (Provider No: 14627, Certificate No: AO29014-10).

  3. Recognized as a "Provider of Choice" by SHRM: AIGPE™ is also recognized as a "Provider of Choice" (Recertification Partner) of the world's largest society for Human Resources called the Society for Human Resource Management (SHRM).

  4. Earn PDUs/PDCs/CPDs/CEUs: Due to the above accreditations and associations, after completing this course and passing the certification exam, you receive a globally recognized certification in which 1.0 official PDUs/PDCs/CPDs/CEUs are granted (at no extra cost).

If a Customer is buying an Air-Conditioner, will he inform the Manufacturer that the Air-Conditioner should give a cooling of 16 to 22 degree Celsius? If he is buying a Car, will he ever inform the Manufacturer that he needs a car that has a mileage of 42 km per liter?

As you can see, the Customer Requirements are always hazy. Although the Customer may think he Knows What he Wants, he Doesn’t have the Technical or Engineering Specifications of Communicating exactly What he Wants. This conversion of Customer Requirements into Technical or Engineering Specifications is the job of this tool: The Quality Function Deployment (popularly known as QFD). QFD is a unique tool and has a structured approach to identify these requirements. Due to its complexity, this tool is generally only used in Six Sigma Black Belt Projects. Although, I have seen a few Green Belts use this tool in their Six Sigma projects too. There is also enough scope of using this tool as a standalone technique without being dependent on a Six Sigma project.

There is limited material available on the internet that can explain the tool in a simple, easy to understand and an engaging way. By virtue of this course, we have simplified the usage of this tool into 7 Easy Steps. Irrespective of whether you want to deploy QFD in a Lean or a Six Sigma Green Belt / Black Belt project OR if you want to use it as a standalone tool, this course will help you to effectively construct the Quality Function Deployment (QFD) in 7 Easy Steps.

If You want to THRIVE in Today's Competitive Environment, You must Understand Your Customers Requirements. Your Journey doesn’t Stop Here. You are required to Translate these Customer Requirements into Technical or Engineering Specifications that Your Business Process will Easily Understand.

In this course, you will learn:

  • What is Quality Function Deployment (QFD)?

  • What is the History of Quality Function Deployment (QFD)?

  • How did QFD Gain Prominence?

  • What are the 7 Easy Steps to Construct QFD?

  • An Example of Constructing Quality Function Deployment (QFD)

  • What are the Key Points to Remember to facilitate QFD Discussions?

The Course is designed to teach you how to construct the Quality Function Deployment in 7 Easy Steps. It also provides an example that clearly articulates the 7 Steps needed to construct QFD. The course aims to provide you an immersive training experience that not only teaches you the theoretical concepts but also helps you learn to apply them in real-world scenarios. 

What are you waiting for? Enroll today, Become a QFD Specialist and Systematically Translate Your Customer Requirements to Engineering / Technical requirements.

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Instructor Details

AIGPE® is a global professional education and certification provider. AIGPE delivers professional learning through its own platform and global learning partners.

Professional Recognition Through AIGPE

AIGPE® is a PMI Authorized Training Partner (Provider 5573) and offers eligible learning activities for PMI Professional Development Units.

AIGPE® is recognized by the CPD Standards Office as Provider 50735, with selected individual AIGPE programs accredited by the CPD Standards Office.

AIGPE® is a SHRM Recertification Provider (Provider RP9220). Specifically identified eligible activities are pre-approved for SHRM recertification Professional Development Credits.

Recognition and credit eligibility vary by program. Please consult the relevant course page for applicable CPD accreditation, PMI PDUs or SHRM PDCs.

Rahul's courses and learning content have generated 1M+ cumulative learner enrollments across AIGPE, Udemy and other learning platforms. His Udemy learning community currently spans 198 countries.

Our Founder and CEO

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Reviews

4.8

1,536 ratings on Udemy

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By John Merritt on 4/6/2026

THIS IS MY 22ND COURSE WITH RAHUL. THEY ARE ALL FAST PACED, RELEVANT AND USEFUL. IF YOU WAN TO KNOW IF I SEE VALUE IN THEM. . . THIS IS MY 22ND COURSE. I WOULDN'T BE HERE IF THEY WEREN'T GREAT.

By Donald Dacus on 2/25/2025

Excellent course for a challenging subject. The lessons are compact and flow together seamlessly. My only issue is a request for an additional lesson in transferring the results from House #1 to House #2 to House #3 to House #4. This is where I got lost.

By Robert Griner on 3/21/2024

Thank you for this training and allowing me the opportunity to add yet another skill to my toolkit as I work towards Quality Champion.

By Sayantani Dhar on 8/26/2023

It's incredibly relevant content, the way of explaining matters is particularly good and easy to remember for the students.

By Paul McFadden on 3/25/2022

The systems discussed are clearly very useful and are presented in a way that is easy to understand. It is, however, quite short and as such perhaps more time could have been spent on the substance of QFD and less on the history of the system. The guidance for using QFD is very useful.

By Prometheous Lee on 4/16/2021

I am again grateful and humbled to complete another course from AIGPE given by Rahul Iyer. The information was fresh and new for me and captivated my attention all the way to the last word. I did have some technical issues with sound quality but this could not detour me from enjoying the wealth of new information. Thanks again Rahul for another great gift! Rahul, I have not heard back from you after taking dozens of your training courses, masterclasses, and certification tests. I have listened to you lecture many many days now and thought it would be nice to hear back from you like so many other instructors. Are you a real person or just a video avatar? :) Thanks again, well done! -Pro

By Clyde L Stancil on 9/9/2019

This is an excellent introduction to QFD and it's offered at a very nice price. At 40 minutes in length it's very brief, however, the instructions on how to fill out the various houses makes it a lot easier to navigate the more technical manuals that students will encounter as they seek to further their knowledge of QFD.

By Earl Janssen Caunca on 10/4/2017

The training course is very interactive and makes learning fun by adding humors thru video clips. The facilitator is easy to understand. The quiz right after every chapter helps to retain the information. It would be nice if there is also an example n building the house of quality where in the hows will be used as whats on the next house. Overall it was an amazing training course! Good job!

By Manuel Angelo Dizon on 9/28/2017

Good Stuff, learned everything about QFD. It was not boring at all, love the tone of voice of the lecturer and also the movie clips... : )

By Conrado Gaytan on 9/26/2017

The content was very useful and explained in a direct and simple way, no complex theories and blah blah, excellent The way that the instructor deliver the exposition was nice, not boring, good intonation and very clear to understand, besides he knows of the topic he made it quite simple to assimilate Thanks for this priceless material, hopping to see a Spanish version soon,..

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Overall Score : 96 / 100