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Supply Chain Operations Metrics and KPI's (Udemy.com)

Learn to Create Value, Effectively Measure, Analyze, Optimize Performance and Improve All Supply Chain Operations

Created by: Operational Excellence Training

Last updated May 2026

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What you will learn

  • You’ll have the ability to objectively assess your current supply chain function, identify the gaps in its performance, and build a foundation for improvement
  • You will better understand supply metrics while attaining a greater ability to select and improve the supply chain’s overall performance and operations
  • You will learn how dashboards and scorecards help to keep people better focused in obtaining organization and business objectives
  • You will have the ability to calculate and elaborate on the various metrics and models needed to better improve supply chain performance
  • You will have the knowledge to better understand how to measure crucial customer service metrics and obtain far better long-term results
  • You will be able to better define the continuous improvement achieved and needed, so they become better enhanced to improve competitiveness of the supply chain

How it compares

Against the other 1,210 rated Udemy courses in Business on CourseDuck:

  • Rating4.4 out of 5higher than 27% of them
  • Reviews905#481 of 1,211 by number of reviews
  • Length3.5 hourslonger than 57% of them
  • Last updatedMay 2026more recently than 70% of them

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Course Description

Having the skills and knowledge to improve the system’s efficiency and performance are of paramount importance for any manager or supply chain executive. In recent years, the focus has often shifted to reducing supply chain costs, enhancing delivery performance, obtaining sustainability, reducing the complexity of the processes, increasing the volume, mitigating risk, and optimizing the entire end-to-end supply chain visibility.

To achieve such goals, the focus should include implementing a set measurement system that contains objectives while measuring the incentives for success by promoting desirable behavior.

By developing an internal system that’s based on verified performance indicators and metrics, you’ll be able to fully resolve the top five challenges in the supply chain industry: understanding planning and risk management, evaluating and implementing cost control, exploiting supplier/partner relations, providing superior customer service, and getting the most from your supply chain team.

By completing this course, you’ll learn to refine strategy, define structure (including the human element), manage processes, and measure performance. You’ll have the skills and knowledge necessary to create and execute a successful framework for understanding, measuring, and advancing the performance of your current supply chain, determining your company’s success in achieving its operational goals, evaluating internal cost/performance trade-offs, initiating strategies for meeting new customer expectations, and responding effectively to the challenges presented by global market growth.

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Instructor Details

Operational Excellence Training

About Us   

We provide courses and programs related to Industrial Management, Logistics, Transportation, Supply Chain Operations, Manufacturing and Warehouse Management.   

Our Expertise   

Our team includes instructors with expertise in manufacturing, logistics, operations, and services. All the instructors are international-level professionals, having 15+ years of practice and Master’s Degree in their relevant field.   

Among other professional recognitions, our instructors are Certified Supply Chain Professionals (CSCP), Certified Lean Six Sigma Black Belts and Certified in Sales and Operations Planning.   

Our Mission   

We strive to provide an interactive and engaging learning experience for professionals all around the globe and help them understand and adapt to the requirements of modern management.

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Reviews

4.4

905 ratings on Udemy

Select a bar to show only those reviews.Select the bar again to show every rating.

By Abhishek Kumar on 11/8/2020

Give certificate fast

By Shenbagaraj R on 11/8/2020

Some practical numerical examples would have helped more.

By Chon Mi on 10/5/2020

short course, but really useful system and metrics

By Monica Andreev on 10/2/2020

A bit dry and information I can find elsewhere no details past whats written

By Ian laird on 9/19/2020

There is a lot of information throughout the course. It provides a full overview and some key insight into Op's metrics that I was not aware of.

By Georgerajarathinam.T on 8/22/2020

very helpful to improve the existing skills

By Geovanny Portillo on 8/9/2020

I like the content, it is very good the structure of the indicators and its metrics.

By Jonathan Moonsamy on 8/9/2020

Well put together and very informative. However it did feel a bit rushed. Inclusion of revision quizzes could perhaps be useful

By Pauls on 8/4/2020

Educating

By Ahmed Kadry Elhagrasy on 7/27/2020

I could understand that this coarse is suitable for SC students or who are freshly graduated and looking forward to having fundamental knowledge with regards to the subject. The coarse is clearly not for experienced or mid-seniors of the field and didn't notice that at the time of the purchase, unfortunately.

By Jinyao Lyu on 7/19/2020

Nice slides, and comparative comments on each best practice based on the same impact matrics. Would be better if some more real-life examples are provided.

By Kerem Ozbek on 7/17/2020

Static, reading text, not student friendly way of presenting

Showing 12 of 238 reviews

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Overall Score : 88 / 100