Train the Trainer Serenity: How to Handle Challenging People (Udemy.com)

Let me ask you a question…

Which of your employees are making life challenging for the rest of the department? 

Challenging attitudes (apathy, negativity and despondency) exist in every boardroom, audience and classroom.

The discontent can become a major distraction for your team, causing a dramatic decrease in their productivity.

Difficult people can negatively impact team performance and morale…

Problematic employee behavior is doubly difficult because it may have multiple causes...

These causes may be work or home related, behavior- or health-related, may be triggered by other employees or outsiders, by changes of work, others' promotion, rising stress levels, etc. 

Managers need to understand that a negative employee is not just a problem between them and that employee. 

The air of dissent affects everyone who’s around it.

Even though dealing with challenging people isn’t a favorite task for most leaders, it’s part of the job.

So, to help you deal with these challenges (and the people behind them), we created Serenity…

Serenity: 24 Hours to Peace: How to Handle Challenging People

How does it work?

Serenity contains 57 PROVEN techniques from 20 different case studies to help you manage the 8 most difficult types of people you will encounter in the workplace….

1. Resenters

2. Fault Finders

3. Hecklers

4. Experts

5. Talk Hogs

6. Know-it-Alls

7. Distracted Inefficients

8. Stubborn Passivists

With case studies 1 – 7, you will learn how to stop interruptions, eliminate distractions, and stay on track.  

Specifically, with studies 1 – 7…

• Deal with distractions and interruptions by keeping the talk hogs at bay by setting boundaries…

• Get the experts on your side by giving them the spotlight with expert questions, leadership opportunities and 1-on-1 time…

• Simmer down the know-it-alls by separating them from the experts and non-verbally making them feel cared about…

• Use the 1 sentence intervention to handle any type of disruptive behavior and get people back on track…

With case studies 8 – 17, you will learn how to handle negativity and maintain a positive working and learning environment.  

Specifically, with studies 8 – 17…

• Handle negative people by offering choices and using logical consequences to sidestep the power struggles…

• Handle the fault finders and their tough issues by listening to them, establishing ground rules and handing it back to them…

• Shut down hecklers and control anger and anxiety and then motivate your employees to listen and perform…

• Placate resenters by re-establishing the relationship and showing that you care…

With case studies 18 – 20, you will learn how to manage inattention and motivate your employees and learners to listen and perform.  

Specifically, with studies 18 – 20…

• Stimulate inattentive people with encouragement, arrange small successes, hook their goals and use “I noticed…” statements…

• Boost productivity by stimulating stubborn passivity…

• Meet the needs of others by engaging the distracted inefficient…

• Reduce interruptions by managing late arrivers…

• And much, much more…

If you haven’t experienced this before, it’s an amazing feeling…to  handle challenging people with strategies capable of actually changing people’s behavior.

Instead of disinterested or disgruntled attitudes that can quickly derail a presentation, meeting, or classroom…

...you’ll have the 57 techniques and 20 case studies to manage the 8 most difficult types of employees you have …

With a proven system to handle challenging people.

So that even with challenging people in the room…

You’ll be able to make a good impression quickly, and lay a foundation for them to look at you as a leader….to feel engaged, not steamrollered…

We know this process works, because it’s the same system that helped hundreds of business leaders to more peace and serenity in their work environment.

Here’s what a few of them had to say after the program…

"The course was really inspiring to me to get a lot of ideas for handling different situations that come up in the classroom. And, Jason Teteak did it in such a way that it was quick hits and fast and ways for us through case studies, examples, everything we see in our day-to-day classrooms, we got these great ideas and at the end of two hours I had no idea that I would come out with 57 new techniques for handling a difficult classroom."

     Kathy -- Instructional Design Manager

 "They'll get a lot of techniques, that's one of the things I loved about this, we were only here two hours, but we have things we can use immediately. Immediate takeaways that we can take back and use in a large classroom, a small classroom. It's not something your going to have to go home and study, you've got things right away in your toolbox to use immediately."

     Starla -- Education Specialist

 "Even if you feel like you're the most experienced trainer, you need to come to this serenity session, because you are going to be able to handle your classroom in a totally different way than you were able to before."

     Elisha -- Manager of Blended Learning

Personally, I wouldn’t attempt to handle challenging people without having a proven, step-by-step recipe to follow…

…and you’ll get to see me model exactly how to do each of them with a real live audience based on case studies with real challenging people.

Brendon Burchard said,

• “Challenge is the pathway to engagement and progress in our lives. But not all challenges are created equal. Some challenges make us feel alive, engaged, connected, and fulfilled. Others simply overwhelm us. Knowing the difference as you set bigger and bolder challenges for yourself is critical to your sanity, success, and satisfaction.” -Brendon Burchard

That’s the problem for most people with disinterested or disgruntled attitudes and people in their workplace…