Chris Fenning

I'm a solution architect with 30+ years of experience in enterprise content management, and I came into this course expecting practical, fresh techniques for communicating technical topics to non-technical stakeholders. What I got was a solid but very padded framework. The core ideas (audience-centered communication, the 5-part structure, the effort/outcome categories) are sound and genuinely useful as a checklist, especially for less experienced communicators. But the content-to-runtime ratio is poor: most videos could be condensed into a fraction of their length without losing anything. Several key points across the "Audience" and "Relevant" sections repeat the same ideas multiple times before adding anything new. For someone newer to structured business communication, this course is probably a solid 4. For an experienced professional who already communicates across technical and business audiences regularly, much of it will feel like validation of things you already do intuitively, dressed up in new terminology, rather than new skills. The quizzes are a nice touch, though a few questions have answer options that are ambiguous or arguably have more than one defensible answer. Overall: decent content, but I'd recommend skimming the provided PDF summaries first and only watching the videos for topics where the PDF isn't enough, rather than working through all 4 hours linearly.
- Review by Ueli Wehrli on Technical Communication: Speak the Language of Business