Cisco Customer Success Manager (DTCSM): 820-605 CSM Training (Udemy.com)

I will give a 3 stars because of the language and phonetics of the instructor, he could be better if you assigned someone who can speak english more professional and can express himself in a better manner, but overall the course is great and summarised.

Un excelente curso donde potencializa a las empresas adarle el valor del producto y su utilizacion asi como tambien el acompañamiento en cada una de las etapas para mejorar los costos y la adopcion rapida de los articulos adquiridos

although he started saying that the approach was not specifically about cisco and, therefore, would not have specific content, in some test questions there were themes related to the manufacturer.

The content is easy to follow and relevant, the instructor is straightforward with the material covered in his presentation, and the case study / role play sections were a good example to apply what is learned throughout the course!

Thanks mate - Really Appreaciate your efforts in making this course, it is fantastic experience for me as a learner, I can understand complete end to end support from CSM role. I really fortunate enough to use this in my current organization and in my life too.

The course is well sructured, however I have had problems to fully concentrate on presened material as spoken language was sometimes difficult to understand and forced me to read captions which makes learning process less effective.

Info was good, course had lots of relevant information. Occasionally there was contradicting information, like in Section 6, #22, he says QSR should be separate from QBR, but later in the same video, he says to combine these if possible. The test exam definitely needs some review - it has lots of typos, some questions are almost exactly the same but have different answers, and there's nowhere to provide the feedback. I hope it actually preps me for the real exam, because I have my doubts at the moment.

This course content was up-to-date and reflective of the latest trends and best practices in the industry. It's evident that the course was thoughtfully designed to align with the evolving landscape of customer success within the Cisco framework.

One standout feature of this course is the blend of theoretical concepts with real-world case studies and practical examples. The instructors did an excellent job of providing relevant scenarios, making the learning process engaging and facilitating a better understanding of how to apply these concepts in a professional setting.

This course exceeded my expectations. It's an invaluable resource for both seasoned professionals and those new to the customer success domain. The knowledge gained is immediately applicable in a professional context, making it a worthy investment of time and effort for anyone looking to excel in the field of customer success within the Cisco ecosystem.