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ECC & S/4 SAP Support Activities & MM sample Support Tickets (Udemy.com)

Roles of Support Consultant and sample Incidents, Service Requests and Change Requests

4.6
489 reviews

Created by: Ganesh Padala

Last updated April 2026

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What you will learn

  • Roles and Responsibilities of an SAP Support Consultant
  • Details about SLA
  • Knowledge about Change Requests
  • Sample Change Requests with explanation
  • SAP MM Sample Support Tickets with Solutions

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Course Description

In this course, one can learn about the below topics

  • The roles and responsibilities of a Support Consultant. Day to Day Activities of the Support Consultant and Support Lead is explained

  • And also explained about Service Level Agreements and different priorities like Very High, High, Medium, and Low.

  • Detailed explanation about different types of SAP Tickets in a Support Project

  • Explained the level of tickets like L1, L2, and L3 based on the criticality

  • 60+ Real-Time sample Support Tickets are provided

  • Difference between the Criticality and the Priority of the tickets

  • Explained the difference between Core Team Members and the End Users

  • Different Support Tool names are given

  • Handling the tickets based on SLA

  • Planning the daily activities during Support Projects

  • Value addition to the Role

  • Different Tools in the Market are listed

  • Change Requests can be configuration-related changes or Program-related changes or new program requirements. In this course, few samples of Program-related and configuration-related changes are explained. Mainly the program-related changes or new requirements are explained with the business examples.

  • Program-related Change Requests are explained with the business examples and some technical information that should be sufficient or gives an idea to the functional consultants. As the programs are developed by the ABAP consultants, high-level information is provided

  • Related Function Modules and role of a Functional consultant during Change Requests are explained
Read More All Levels All Levels product length iconTime: 16.1h

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Instructor Details

Ganesh Padala

My Name is Ganesh Padala. I have around 14+ years of SAP Consulting experience in modules like ECC and S/4 HANA SAP MM, SAP WM, and SAP HUM along with 3.5 years of Industrial domain experience as an SAP End User.

I did 4 End to End Implementations in SAP WM, 3 End to End Implementations in SAP MM, 8 Roll-out projects, and 3 Support projects. I worked for domains like home appliances Sales, Paint, Pharmaceutical, Crop Science, Herbicides, Construction, Real Estate, Facility Management, and Hi-Tech as SAP Functional Consultant.

I have experience in Global Implementation experience for clients in India, Germany, Singapore, New Zealand, Malaysia, Vietnam, Thailand and Indonesia.

Our SAP Tutorials are utilized by more than 400,000 students on YouTube since 2015 and more than 50,000 students on Udemy. There are 76,000 professionals are following me on LinkedIn.

You can check my courses on Udemy to enhance your skills and provide your valuable feedback

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Reviews

4.6

489 ratings on Udemy

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By vishnu c on 11/30/2025

I recently completed the course and had a great learning experience the course content was well structured and easy to follow I especially liked the hands on topics that made the learning more interactive

By Debmalya Mukherjee on 5/20/2025

Ganesh Padala is an excellent presentor and explainer. He explains the queries in a very simple manner so that everyone understands easily. The course really added value for the future SAP roles to take up as Support Consultant. Thanks.

By P Vijayalakshmi on 3/23/2025

I am 58 years old , from 2015 is following him , he is my Guru, Very encouraging and dedicated person. His videos gives us excellent knowledge . His Implementation Video is sound disturbing sometimes voice is not coming script also not able to follow.

By PraveenN on 9/5/2024

Thank you for explaining the Real time issues and CRs. Your explanation made it easy to understand and comprehend the complex topic. Please keep adding the more content related to enhancements.

By Shrihari Palkar on 3/10/2024

covered all points with proper explanation which related to support project.

By Anup Nargund on 4/8/2023

very good explained ...first video was bit disturbance going bit off track ...oveall good content.... correction my side second video

By Abilash S on 1/19/2023

It was a good session and good to have the explanation with examples. Thank you Sir for considering my review and added more tickets in this course.

By Mohammed Ashad on 4/13/2022

Ganesh Sir is my all time fav in Sap MM. Wonderful explanation in simple words. I have join a membership in his youtube channel also. Sir I have 2 request for you. 1. Please make a whole MRP video series atleast for CBP ( configuration and end user work). 2. Please give your mail id. Thanks in advance

By Manoj Reddy on 12/25/2021

i was about to attend the interview and i was looking for content related to MM support project . i just found it and its useful. thank you ganesh for sharing your knowledge with us. it is very useful for people who are especially looking for sap mm jobs.

By Srinu on 9/30/2021

Excellent Tutorial on Change Requests. I always have the confusion about the CRs. But this training has cleared my queries.

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Overall Score : 92 / 100

ECC & S/4 SAP Support Activities & MM sample Support Tickets
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  • Video Duration: icon 16.1h
  • Price: $49.99
  • Provider: icon Udemy
  • Updated: icon April 2026
  • Level: All Levels All Levels
  • Language: icon English
  • Certificate: icon Yes
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