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Ilanchezhian Courses
IT Help Desk Ticketing Tool for L1 Support
4.5 (647 Reviews)
Provider: Udemy
Time: 4.9h- 2021
$10.99
Visit
Computer Hardware, Operating System and Networking
4.2 (494 Reviews)
- Provider: Udemy
- Time: 20.1h
- 2020
$49.99
Visit
Most Recent Review
Yes it was good. Also we are on daily assignednto this issue and i want to know more reagarding ticketing issues.
- Review by Ma. Tereza Cua Velasquez on IT Help Desk Ticketing Tool for L1 Support
Instructor Bio
A seasoned technocrat with over 25 years of experience in Hybrid Infrastructure, demonstrating deep expertise across Cloud and On-premises Implementations, Datacenter Operations, Cloud Infrastructure, Cybersecurity, and Technical Training. Adept at designing, securing, and managing scalable IT environments using a wide array of industry-leading technologies.
Possesses a robust portfolio of global certifications, reinforcing hands-on capability in architecture, security, forensics, and infrastructure management:
AWS Certified Solutions Architect
Microsoft Certified: Azure Security Engineer
Microsoft Certified: Azure Architect Technologies
Certified Ethical Hacker (CEH)
Computer Hacking Forensic Investigator (CHFI)
Certified EC-Council Instructor (CEI)
Citrix Certified Associate (CCA)
Microsoft Certified Systems Administrator (MCSA)
IBM Certified AIX Administrator
Renowned for strategic problem-solving, strong leadership in mission-critical projects, and a passion for mentoring IT professionals to stay ahead of evolving technology trends.
