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Jenny Dempsey Courses
Your Customer Service Toolbox: Best Practices for Beginners
4.6 (8,417 Reviews)
Provider: Udemy
Time: 54 mins- 2021
$54.99
Visit
Most Recent Review
This is a very insightful course and something anyone in a Customer Service role should consider no matter how many years of experience you may have. Its very good as a refresher as well.
- Review by Lizanne Smit on Your Customer Service Toolbox: Best Practices for Beginners
Instructor Bio
Jenny’s done a little bit of everything—consulting, contracting, and spending 18 years in startup tech working in customer service and experience. She started out in a call center in 2005, co-founded Customer Service Life in 2012, and has been sharing her thoughts on CX, customer service, and self-care ever since. Along the way, she picked up some awards, like the CloudCherry CX Influencer Award (2019/2020) and ICMI’s Top 25 Thought Leader.
These days, she flips furniture, hosts The Career Flipper podcast, and helps people navigate career changes in a variety of industries, all while working a CX 9-5 full time job. When she’s not working, she’s probably at a concert, taking a hot yoga or spin class, riding her e-bike to brunch, taking care of her plants, playing guitar, watching the sunset, or petting every dog she sees.
