Smart Tips: Customer Service (Udemy.com)
A collection of 31 micro-lessons to improve your skills for outstanding customer experiences
Created by: Jenny Dempsey
Last updated August 2023
What you will learn
- Discover effective ways to communicate with customers, building trust and rapport.
- Handle difficult situations with customers by learning problem-solving skills and maintaining professionalism and empathy.
- Master the art of resolving customer complaints to ensure satisfaction and retention.
- Develop a customer-focused mindset, prioritizing proactive problem-solving and personalized service.
- Maintain a positive attitude and professionalism in customer service, even in challenging situations.
- Practice and apply customer service skills through role-playing and real-life case studies.
Course Description
Udemy's "Smart Tips" is the ultimate micro-learning series. Short, standalone lectures let you learn new skills at your own pace, anytime, anywhere. Find what you need, when you need it. Elevate your learning with Smart Tips! Attention, all customer service superstars!
Are you looking to take your customer service skills to the next level? Whether you're just starting out or already have experience, Customer Service Smart Tips is the perfect course for you.
In this engaging and practical course, you'll discover the secrets to delivering exceptional customer experiences that truly stand out. Gain access to a wide range of strategies and techniques that will empower you to excel in your customer interactions and set yourself apart in the industry.
What will you get out of this course?
Develop effective communication techniques to connect deeply with customers.
Master the art of handling difficult situations with confidence and finesse.
Hone your problem-solving skills to turn customer complaints into positive outcomes.
Cultivate a customer-focused mindset that prioritizes their needs.
Acquire strategies for maintaining a positive attitude and professionalism, even in tough scenarios.
Why is this course essential? Exceptional customer service is vital for success in any business. By mastering the smart tips and techniques covered in this course, you'll enhance customer satisfaction, build loyalty, and propel your professional growth.
Throughout the course, you'll actively participate in role-playing exercises, real-life case studies, and interactive discussions, allowing you to apply what you learn in practical ways. Gain hands-on experience and develop the skills needed to excel in various customer service scenarios.
Are you ready to unlock your full potential in customer service? Enroll in Customer Service Smart Tips today and embark on a transformative journey toward becoming a customer service superstar!
Instructor Details
- 4.6 Rating
2,875 Reviews
Jenny Dempsey
Jenny’s done a little bit of everything—consulting, contracting, and spending 18 years in startup tech working in customer service and experience. She started out in a call center in 2005, co-founded Customer Service Life in 2012, and has been sharing her thoughts on CX, customer service, and self-care ever since. Along the way, she picked up some awards, like the CloudCherry CX Influencer Award (2019/2020) and ICMI’s Top 25 Thought Leader.
These days, she flips furniture, hosts The Career Flipper podcast, and helps people navigate career changes in a variety of industries, all while working a CX 9-5 full time job. When she’s not working, she’s probably at a concert, taking a hot yoga or spin class, riding her e-bike to brunch, taking care of her plants, playing guitar, watching the sunset, or petting every dog she sees.
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Reviews
By Kellisha Perez Kellisha Perez on 6/30/2026
This course was very insightful and informative, I feel prepared to provide exceptional service on my calls now.
By Anonymized User on 6/18/2026
This was a great course; I learned excellent tips about giving an excellent customer service experience.
By Elysee Mpenzi on 5/26/2026
This was a very good match for me. I have learned about active listening, appreciation and to always provide a solution or resolution when serving customers.
By Walter Del Rio on 4/15/2026
It's valuable information that is needed to provide excellent customer service to our customers.
By Lynda McIntyre on 2/24/2026
I like the personalization aspect of how to treat Customers. Each experience is different and resolutions shown are Customer based.
By Anonymized User on 10/30/2025
This course was a great match for me. It helped me improve my communication and empathy skills, especially in handling customer with care and understanding. I really enjoyed the practical examples and found them very useful.
By Jim Green on 8/8/2025
It was decent to good, but it would not let me complete it, even after running it multiple times, which was a waste of time and effort.
By Brian Peach on 4/1/2025
Covered a lot of practical information in a micro learning format. Worth the time investment to watch. Appreciated the additional resources for many of the learning session.
By Mmantoane Yvonne Mabena on 5/1/2024
The reason why i have taken this course is to improve my customer service skills and how to handle difficult customer and also how to resolve difficult queries without help of my supervisor .
By Hlengiwe Mtshali on 10/24/2023
To me is to take note of any important details and to thank the client or the customer as a little gratitude can go a long way and it can make a good change to someone.
Quality Score
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Overall Score : 92 / 100







