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Mastering ITIL 4: A Free Crash Course in the 4D & Governance (Udemy.com)

Navigating the 4D and Governance of IT Service Management

4.4
358 reviews

Created by: Orhan Kalayci

Last updated April 2024

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What you will learn

  • Understand the 4 dimensions of ITIL 4, incl. orgs & people, info & tech, partners & suppliers, & value streams & processes.
  • Learn how the 4 dimensions interact & affect each other within the ITIL 4 framework.
  • Explore the importance of each dimension in achieving org goals & delivering value to customers.
  • Discover how to apply the 4 dimensions in real-world situations.
  • Understand the benefits of adopting an ITIL 4 approach to managing IT services.
  • Discover how the 4 dimensions can be used to improve org processes & service delivery.

How it compares

Against the other 848 rated Udemy courses in IT Certifications on CourseDuck:

  • Rating4.4 out of 5higher than 28% of them
  • Reviews358#475 of 849 by number of reviews
  • Length1.5 hoursshorter than 92% of them
  • Last updatedApril 2024earlier than 79% of them

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Course Description

Hey there! Are you interested in learning about the four dimensions of service management in ITIL 4? Look no further than "Mastering ITIL 4: A Free Crash Course in the 4 Dimensions & Governance"!

In this course, I'll take you through the basics of organizations and people, value streams and processes, information and technology, and partners and suppliers Plus Governance- all in a way that's easy to understand and apply. I'll cover practical examples and real-world scenarios to help you get a better understanding of how to integrate the four dimensions into your IT service management approach.

Furthermore, there's a quiz at the end of the course with 10 real exam-like questions to help you test your knowledge of the four dimensions. This will give you a chance to see how well you understand the material and identify areas where you may need to review.

While this course won't guarantee you'll pass the ITIL 4 Foundation certification exam, it will definitely give you a boost in answering four dimensions-related questions. Whether you're just starting out or looking to refresh your knowledge, "Mastering ITIL 4: A Free Crash Course in the 4 Dimensions and Governance" is a great resource for anyone interested in IT service management.

So come on, join me and let's dive into the four dimensions together!
Read More All Levels All Levels product length iconTime: 1.5h

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Instructor Details

Orhan Kalayci

Freelance Instructor with over 25 years of experience within Public and Private Sectors. Adept at integrating industry best practices such as DevOps, TOGAF, ITIL, COBIT, CMMI, SCRUM, PMBOK, BABOK, TDD, and ISO using quantitative methods like SIX SIGMA principles on agile, iterative, and incremental solution development life cycles (SDLCs) distributed over multiple sites across the globe. Skilled at conducting process gap analysis, business readiness assessments, ensuring that the interfaces between ITSM (ITIL) processes meet standards, and developing end to end processes for global companies such as eHealth Ontario, Alcatel, Siemens, and Central Bank of Turkey. DevOps, PMP, CBAP and ITIL Expert, ITIL 4 MP (Managing Professional), DASSM (Disciplined Agile Senior Scrum Master) certified. Has more than 950 recommendations in his LinkedIn profile.

Areas of expertise:

• DevOps • ITIL • PMP

• Scrum • TOGAF • CBAP

• DASSM – Disciplined Agile • CMMI • COBIT

• TDD – Test Driven Development • Software Testing •UX (User eXperience)

Key Accomplishments

Read More

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Reviews

4.4

358 ratings on Udemy

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By Joyce Collins-Pirson on 8/4/2026

This instructor is excellent with using this condensed version of ITIL v4 to assist constructive understanding of the main topics of ITIL v4 and how to satisfy customers. He incorporates Agile, quality, and focuses on the service value chain.

By Scott Zimmer on 11/27/2025

Very quick and efficient way of delivering ITIL material. Quizzes at end of sections are excellent.

By Sofiya Garipova on 10/28/2025

I got several courses on ITIL from Udemy, this is a quick overview. Some other courses have much more useful details.

By Talita Galindo Brandao on 7/12/2025

Good explanation, but at the same time lacks repertoire, possiblity because of the language barrier.

By Michael Press on 8/13/2024

Loved the comparison between IT and military. Please more courses from you. You do an outstanding job.

By Schneider Shauwdr on 5/1/2024

A good starting point for an effective exam preparation Thanks

By Ebenezer Paul on 4/13/2024

ITIL 4 have brought about value projections to the world. I am able to know how it helps to bring value

By Guillaume Dahan on 3/22/2024

Very good overview to get started with this rich topic. I didn't put 5 stars as last section is not at the level of the 3 first!

By Francesco Rana on 6/22/2023

un buon crash course, ovviamente generico ma sufficiente a indirizzarmi (avevo già competenze di ITIL 3.5)

By Trizah Ayodi on 4/28/2023

It was a match for me because i know now the difference between of output and outcomes and also the full meaning of 4 dimensions

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Overall Score : 88 / 100

Mastering ITIL 4: A Free Crash Course in the 4D & Governance
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  • Video Duration: icon 1.5h
  • Price: Free
  • Provider: icon Udemy
  • Updated: icon April 2024
  • Level: All Levels All Levels
  • Language: icon English
  • Certificate: icon No

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