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Microsoft Dynamics 365 Fundamentals (CRM) - MB-910 (Udemy.com)

Principles behind Dynamics 365 Customer Insights Journeys, Sales, and Customer and Field Service. Covers MB-910 topics.

Created by: Phillip Burton

Last updated February 2026

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What you will learn

  • Describe Dynamics 365 Customer Insights - Journeys (Marketing) capabilities and related apps
  • Describe Dynamics 365 Sales lifecycle and related apps
  • Describe Dynamics 365 Customer Service components
  • Describe Dynamics 365 Field Service capabilities and scheduling capabilities
  • Identify common customer engagement features and integration options

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Course Description

This course looks at various aspect of Microsoft's Customer Relationship Management apps, covering the content that was required for the MB-910 certification exam. This exam is no longer being offered by Microsoft. However, the content in this course is still useful to understand the CRM apps in Dynamics 365.

Please note: This course is not affiliated with, endorsed by, or sponsored by Microsoft.


What do people like you say about this course?

Nick says: I think this is a Great course specially if your targeting the exam since all of the objectives here are discuss ... I successfully passed the exam and this training was very helpful

Abdul says: Voice is so clear and proficient in English which can understand clearly. Thank you.! It's very helpful Mr. Burton. Your explanation is awesome..! Thanks again.!

Jackson says: Fantastic course, the way everything is explained is so clear, especially in comparison to a lot of the other Dynamics material that exists out there which is either very hard to understand or completely off the point. This course gives the clarity and focus in spades. This course has been instrumental in grasping the concepts and tackling the exam for me.

Silas says: Mr Phillip Burton this is the best course. I cleared mb 910 exam with 980 points today. Thank you very much.


We'll start off with looking at Dynamics 365 generally, and all of features shared between the different apps. We'll look at the built-in reporting capabilities, customers and activities, and the integration of Microsoft Dataverse and Teams.

We'll then look at Dynamics 365 Customer Insights (which used to be called Dynamics 365 Marketing). We'll look at the Dynamics 365 principles behind generating and scoring leads, segments and subscription lists, email marketing, event managing, and more.

Next up is Dynamics 365 Sales. This includes the principles behind qualifying leads, the opportunity management process, the quote lifecycle, and the sales pipeline forecasting concepts.

Then we'll briefly look at Dynamics 365 Customer Service, examining how to use queues to manage work, the case lifecycle, and Knowledge Management.

The final item is Dynamics 365 Field Service. We'll look at the work order lifecycle, the Inspections feature, customer asset management, and resource and scheduling processes.

No prior knowledge is required - we'll even see how to get a free Microsoft Dynamics 365 trial!

There are regular quizzes to help you remember the information, so you can be sure that you are learning.

Once you have completed this course, you will have a good introductory knowledge of the customer engagement features and capabilities of Dynamics 365 apps.

So, without any further ado, let's have a look at how you can use the Udemy interface, and then we'll have a look at the objectives for the exam and therefore the syllabus for this course.

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Instructor Details

Phillip Burton

Hi. I'm Phillip, and I'm proud to Teach with Udemy as a Udemy Instructor Partner. I have been teaching on Udemy since 2015, and I have over 1,000,000 students and more than 60 video courses, including over a dozen Bestseller courses.

My courses include Microsoft Power BI and Fabric, Tableau, SQL Server, Power Platform (Power Apps, Power Automate, etc.), Azure, Microsoft Office, and more. The majority of my courses align with the requirements for official certifications from Microsoft, Oracle, and Tableau - so with a bit of practice, you could enter the exam or assessment and put it on your CV or resume.

I have been a Computing Consultant providing expert services in the development of computer systems and data analysis. I am one of 9 award winning Experts for Experts Exchange's 11th Annual Expert Awards. My interests are working with data, including Microsoft Power BI, Excel, Access, SQL Server, and the Power Platform.

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Reviews

4.6

3,296 ratings on Udemy

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By Rei Li on 2/17/2026

I passed the exam last month, and I truly thank you for your course. Your teaching style made every concept easy to understand, and the hands‑on demos were very effective. If you could provide more text‑based questions in this course, it might help even more with exam preparation.

By Justin Terry on 12/31/2025

Provided a solid overview of knowledge required for the MB-910 exam (now retired on 31st December 2025). I passed the certification with a decent score. I did also complete the Microsoft Learn preparation courses and used the official MeasureUp practice test and Microsoft readiness assessment. Thanks for another good course, Phillip!

By CHINTAN SHAH on 4/4/2025

I think along with the explanation it should include some practical examples to solve with solutions so it makes easy to learn and more interesting. OR create one or two examples and explain with steps slowly so it is easy to understand and valuable. The pace with which it is taught I suggest the tutorial is not worth for examination preparation. The tutorial may add some value to the people who has used Dynamics at work or some other way.

By Brajesh Kokkonda on 3/9/2024

It was very clear to map the topics and the actual/practical portals. I was preparing similar notes and spending more time, but this course is a ready to consume, time saving ones. Loved it! straight to the practical on-hands things!

By Jorge Garcia on 2/20/2024

The Udemy CE Fundamentals training course exceeded my expectations in every aspect. Not only does it comprehensively cover all the fundamental concepts, but it also delves into the intricate details of Microsoft's ever-evolving product stack. One standout feature of the course is its meticulous explanation of the changes in Microsoft's product names over time. This addition is a significant advantage as it provides learners with a holistic understanding of the subject matter, not merely limited to the current state but also encompassing historical transformations. By elucidating these changes, the course equips learners with a deeper comprehension of the context surrounding Microsoft's offerings, thereby enhancing their overall learning experience. Overall, I highly recommend this course to anyone seeking a thorough understanding of CE fundamentals and a comprehensive overview of Microsoft's product evolution.

By Jamie Costello on 1/19/2024

My company is transitioning to Dynamics 365, and the project team is required to take the Fundamentals course. I found the course to be very enlightening and a great introduction to the platform's functionality. I appreciated how the instructor highlighted the different modules and which version of the platform they were available in. Although some of the functionality was not applicable to my company, the instructor provided detailed explanations of all the features, which helped me to understand how to map our existing processes onto the platform. Overall, a great job!

By Nathan Hunt on 11/10/2023

Yes, very well explained, very good tutor. Scoring high on the practice exams, time to take the real MS MB910 exam next! One thing that would be good is if you could provide discounts to the MB910 exam, this would solidify you as the person to go to in order to prepare for the MB910 exam.

By J L on 9/8/2023

The instructor does a great job on covering everything that is going to be on the MB-910. For whatever reason, finding any of this kind of information on the internet is very hard but this course has it all in one place. Very much worth the money you pay for the value in this course! Only a couple items (UI wise) seemed out of date, but it didn't make it hard at all to navigate. Just information for the instructor to know.

By Gerard Casale on 1/13/2023

I just passed the exam for 959 / 1000 points. I also used an external site to prepare exam questions. This training followed by the exam preparation was invaluable. I also recommend to follow instructions in this course to log onto Trial sites in order to play with Dynamics 365 Apps.

By Jackson McCarthy on 6/5/2022

Fantastic course, the way everything is explained is so clear, especially in comparison to a lot of the other Dynamics material that exists out there which is either very hard to understand or completely off the point. This course gives the clarity and focus in spades. This course has been instrumental in grasping the concepts and tackling the exam for me.

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Overall Score : 92 / 100