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Samara Wenten Courses
Customer Service Essentials: Soft Skills for Career Success
4.5 (42,229 Reviews)
Provider: Udemy
Time: 48 mins- 2026
$13.99
Visit
Most Recent Review
Key Takeaways Customer service soft skills are interpersonal abilities that help you handle customer issues, build trust, and create positive experiences that keep them coming back. Some of the important customer service soft skills are clear communication, empathy, patience, positive attitude, and emotional intelligence.
- Review by Pontsho Mtimkulu on Customer Service Essentials: Soft Skills for Career Success
Instructor Bio
Samara is a veteran education technology product leader and former middle school teacher. She has worked with education professionals around the world to design, create, and implement SAAS solutions for formative assessment, meta-analytics for student and institutional success, and communications for higher ed admissions.
Prior to her time as a techie, Samara served people of all ages as a retail clerk, a barista, and as a ski instructor and outdoor educator. If you are looking for a mean latte and great conversation on the state of education technology while skiing double black diamonds, Samara is your girl.
