Customer Service: Soft Skills Fundamentals (Udemy.com)

How to keep your head when everyone else is losing theirs

( 312 Reviews )

Created by: Samara Wenten

Produced in 2017

What you will learn

How to take care of yourself while taking care of others
How to really listen to customers, not just hear their problems
How to be personable even when you're not there in person

Quality Score

Content Quality

Video Quality

Qualified Instructor

Course Pace

Course Depth & Coverage

Overall Score : 88 / 100

Course Description

Starting a new career in customer service can be intimidating.
How will you deal with all those people? New employee training can teach you how to turn on the lights and work the computers, but you need to know more about the non-tangibles, the soft skills of getting along.
This course will help you developthe soft skills you need to thrive when facing clients day after day.
Who this course is for:
People starting out in a customer service career will benefit from this course.
First time customer service reps should take this course to prepare themselves for their new job.

Time: 39 mins on-demand videoh

Instructor Details

Samara Wenten

4.4 Rating
312 Reviews

Samara is a veteran education technology product leader and former middle school teacher. She has worked with education professionals around the world to design, create, and implement SAAS solutions for formative assessment, meta-analytics for student and institutional success, and communications for higher ed admissions.
Prior to her time as a techie, Samara served people of all ages as a retail clerk, a barista, and as a ski instructor and outdoor educator. If you are looking for a mean latte and great conversation on the state of education technology while skiing double black diamonds, Samara is your girl.

Reviews

4.4

312 total reviews

5 star 4 star 3 star 2 star 1 star

Write a Review

By Mark Hanson on 12/27/2020

I have previously completed a similar course so this was a good refresher.

By Lufez Phalatse on 12/27/2020

It was good. I like that it short and gets right to the point. This makes it easier to remember the points and practice them

By Michael Fisher on 12/20/2020

Yes. I found it very enlightening.

By William adrian De la rosa alfaro on 12/20/2020

amazing course very complete and fun activities

By Nataly Martinez Ramirez on 12/20/2020

Ha sido entretenido, he aprendido varios tips que no saba.

By Jocelyn yareli Figueroa rodriguez on 12/20/2020

I can not open any lecture on my mobile.

By Temogo Mbereki on 12/20/2020

It taught on how engage customers, deal with angry and unsatisfied clients and to listen more if I am going to solve problems

By Leon Morgan Morgan Charles on 12/20/2020

The course this made a refresh on my mind and seeing the statement "Plan your day before it plans you" has a lot of mean in that one sentence.

By Amy Demyan on 12/20/2020

The information was pertinent to my end goals. This is more customer call desk related but most concepts can be applied to any job or role.

By Yamini Rawat on 12/20/2020

Samara has been a great mentor. We would need more mentors like her in this industry.

By Robyn Cohen on 12/20/2020

I learned the Platinum Rule needs to apply to me. Do what is expected and not what you want others to do to you. For instance, if someone has attitude DO NOT give it back. I like the KSHPFH approach.

By Sibongile Nondlundla on 12/20/2020