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#2 in Customer ServiceUdemyCustomer ServicePaid courseBeginner levelCertificate

Customer Service Essentials: Soft Skills for Career Success (Udemy.com)

Learn essential soft skills for customer service, support, communication, conflict resolution, and client success.

4.5
42,229 reviews

Created by: Samara Wenten

Last updated August 2026

Our take

Based on the ratings of 42,229 students, a sample of their written reviews and the syllabus, as the course stood in August 2026. No course pays to be reviewed.

Samara Wenten's course is a 48-minute primer for people about to start a customer-facing job. It runs 24 short lectures across five sections: preparing yourself and your space, dealing with customers, and a brief section on looking after yourself. There are two quizzes and three assignments. The listed audience is first-time customer service reps, and there are no requirements. More than 96,000 students have enrolled, and the course was last updated in August 2026, so it isn't stale.

Reviewers mostly call it quick and useful. One says the examples and explanations are direct, another was surprised it covered more than expected, and others liked the advice for stressful situations and for getting ready for a busy day. The complaints are about depth. A three-star reviewer found the topics and explanations too short, and a two-star reviewer who had taken other courses wanted a longer course with more examples. Two reviewers also object to an example in the Platinum Rule lesson, where a man steps in to answer a difficult customer. They call it sexist advice, and one says it still hasn't been fixed.

The ratings are solid: 4.5 stars across 42,229 ratings, with 22,294 five-star and 14,352 four-star, and roughly 1,100 at one or two stars. It works as a fast onboarding course for a new hire. If you already handle customers every day, the reviews suggest you will find it too basic. Anyone who wants practice with scripts or tough scenarios will need something longer. Employers using it for training should look at the Platinum Rule example reviewers flagged.

Best forFirst-time customer service reps who want a quick, short primer before their first shift.
Skip it ifYou have worked in support before and want role-play, scripts or deeper de-escalation practice.

Pros

  • Short enough to finish in one sitting: 24 lectures in about 48 minutes
  • One reviewer calls the examples and explanations direct and very good
  • Practical tips for preparing for a busy day and staying calm under stress
  • A short self-care section, so it covers protecting yourself and not only handling customers

Cons

  • Reviewers find it thin: a 3-star and a 2-star review wanted more depth and examples
  • Two reviewers criticize the Platinum Rule example as sexist advice that was never fixed
  • Too basic for anyone with real support experience, going by its own audience list
I think this is a great course for personnel that are in a customer service role that are not used to dealing with others.
William F. Smith, a student

Stated as beginner, and it fits: no prerequisites, aimed at people starting out or in a first customer service job.

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What you will learn

  • How to take care of yourself while taking care of others
  • How to really listen to customers, not just hear their problems
  • How to be personable even when you're not there in person

Course content

5 sections · 24 lectures · 46 min of video 2 quizzes, 3 assignments, 4 articles

  1. 1Introduction to Customer Service: Soft Skills Fundamentals 4 free previews5 lectures · 9 min
  2. 2Prepare Yourself and Your Space 2 free previews8 lectures · 1 quiz · 14 min
  3. 3Dealing With Customers6 lectures · 3 quizzes · 7 min
  4. 4Self Preservation in Customer Service3 lectures · 1 quiz · 2 min
  5. 5Conclusion2 lectures · 3 min

Who it is for

The instructor says it suits

  • People starting out in a customer service career will benefit from this course.
  • First time customer service reps should take this course to prepare themselves for their new job.

What you need before you start

  • Nope. You just need a desire to deliver top-notch customer service.

How it compares

Against the other 51 rated Udemy courses in Customer Service on CourseDuck:

  • Rating4.5 out of 5higher than 31% of them
  • Reviews42,229#2 of 52 by number of reviews
  • Length0.8 hoursshorter than 78% of them
  • Last updatedAugust 2026more recently than 96% of them

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Course Description

Unlock the power of professional communication with Customer Service: Soft Skills Fundamentals—your go-to course for building strong, effective customer service skills. Whether you're new to the workforce or looking to level up your business communication, this Udemy course gives you the tools to succeed in any customer-facing role.

Designed for support agents, retail staff, hospitality workers, sales teams, and business professionals, this training focuses on the essential soft skills that make all the difference—like active listening, empathy, clear communication, and emotional intelligence.

You’ll learn how to handle difficult customers with confidence, respond to complaints professionally, and build positive customer relationships that lead to loyalty and satisfaction. The course also covers conflict resolution, problem-solving, and maintaining a customer-first mindset in high-pressure situations.

Whether you work in customer support, client services, tech, healthcare, or any service industry, these techniques will help you communicate better, reduce stress, and create a more positive work environment.

Perfect for beginners or anyone wanting a refresher, this course helps you grow your customer service mindset and soft skills toolkit.

Keywords: customer service, soft skills, communication, business skills, customer support, conflict resolution, client success, active listening, empathy, customer satisfaction, workplace training, call center, retail, phone support, chat, technical support.
Read More Beginner Beginner Level product length iconTime: 48 mins

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Instructor Details

Samara Wenten

Samara is a veteran education technology product leader and former middle school teacher. She has worked with education professionals around the world to design, create, and implement SAAS solutions for formative assessment, meta-analytics for student and institutional success, and communications for higher ed admissions.

Prior to her time as a techie, Samara served people of all ages as a retail clerk, a barista, and as a ski instructor and outdoor educator. If you are looking for a mean latte and great conversation on the state of education technology while skiing double black diamonds, Samara is your girl.

Read More

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Reviews

4.5

42,229 ratings on Udemy

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By Pontsho Mtimkulu on 8/25/2026

Key Takeaways Customer service soft skills are interpersonal abilities that help you handle customer issues, build trust, and create positive experiences that keep them coming back. Some of the important customer service soft skills are clear communication, empathy, patience, positive attitude, and emotional intelligence.

By Leriche Christophe on 7/30/2026

I gave this rating because the training was quick and efficient, which made my experience very positive. However, I felt the communication could be improved to avoid some confusion. Overall, I'm satisfied, but a little more clarity in the information would be a plus.

By Krishnakumar Ks on 7/21/2026

Amazing, above expectations! The course material was extremely practical, well-structured, and easy to apply immediately to real-world scenarios

By israel childress on 7/14/2026

Everything that you learn gives you knowledge ,in this case I was expecting that this course was longer with more examples and the instructor shows the basics of customer service . this is not my first course so i was expecting something different

By Mary Ann Gutierrez on 6/16/2026

Short, but to the point. I appreciated being able to read responses from the Q&A and took note of some of them for future reference.

By Enosa on 6/10/2026

Taking the Customer Service Essentials course was a very good match for me. I learned practical soft skills like communication, active listening, and handling different customer behaviours. These skills helped me feel more confident when dealing with people in real situations. The course suited my learning style because it was simple, clear, and focused on real workplace examples.

By Sebastian Barboza on 5/26/2026

Really different from the regular customer services courses that only explain to be on the spot of the customer

By Susan Khoxayo on 4/26/2026

The explanations are clear and simple. Prioritize busy day. Not all issues can be solved immediately. It may need some research and escalated with assistance from your supervisor.

By Jose Castillo on 4/17/2026

I hate working with clutter around me, so I try to keep my work space clean and organized and seeing how this is a skill that helps deliver a better customer service it makes me want to stay consistent and disciplined.

By Archibald Attukwei Korley on 3/9/2026

Taking this course has been a great experience for me. It was very practical and relevant to real work situations, which made it easy to stay engaged. The assignments pushed me to think like a professional rather than just absorbing theory. For someone working in or moving into a client-facing role, it was definitely a good match. I feel more confident now in how I communicate, handle difficult situations, and represent a brand online.

By Mark Hanson on 12/27/2020

I have previously completed a similar course so this was a good refresher.

By Lufez Phalatse on 12/27/2020

It was good. I like that it short and gets right to the point. This makes it easier to remember the points and practice them

Showing 12 of 322 reviews

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Quality Score

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Overall Score : 90 / 100

Customer Service Essentials: Soft Skills for Career Success
Visit course on Udemy Write a review
  • Video Duration: icon 48 mins
  • Price: $13.99
  • Provider: icon Udemy
  • Updated: icon August 2026
  • Level: Beginner Beginner
  • Language: icon English
  • Certificate: icon Yes
  • Lectures:24 in 5 sections
  • Practice:2 quizzes
  • Students:96,400
  • Subtitles:5 languages
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