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#3 in Customer ServiceUdemyCustomer ServicePaid courseAll LevelsCertificate

Customer Service Mastery: Delight Every Customer (Udemy.com)

Master Customer Service using this practical customer care course

4.6
28,010 reviews

Created by: Chris Croft

Last updated May 2025

Our take

Based on the ratings of 28,010 students, a sample of their written reviews and the syllabus, as the course stood in May 2025. No course pays to be reviewed.

Chris Croft's course is 2.5 hours and 40 lectures in four sections. Most of that time, 32 lectures and about 108 minutes, goes on a run of ideas for delighting customers. It treats customer care as a mindset and a source of repeat business and referrals, not as a set of scripts or software. The audience list points at managers and business owners first, with people heading into customer care roles second. Nothing is required beyond a willingness to learn, though it helps to have a real business in mind.

Reviewers like the delivery most. They call the teaching clear, friendly and practical, with real-life examples that keep their attention, and one says they laughed out loud more than in all the other courses they watched that week. One calls it a good reminder to see things from the customer's side. The complaints are mild. One reviewer wants shorter segments, and a 3-star reviewer found the anecdotes too long and the slideshow at the end nitpicky. Another found the customer requirements part hard to follow.

About 58 percent of the roughly 28,000 ratings are five stars, and fewer than 2 percent are one or two stars. With nearly 64,000 students and a 4.6 average, it is a safe pick for a quick burst of inspiration. It was last updated in May 2025. Treat it as an idea generator, not a deep training program. If you want a few hours of prompts to hand to your team, it fits. If you want process and tooling, look elsewhere.

Best forSmall business owners and team managers who want fresh, low-cost ideas for keeping customers coming back.
Skip it ifYou need complaint-handling scripts, phone or chat training, or help tools rather than a list of ideas to try.

Pros

  • Instructor is clear and friendly, and reviewers say his real-life examples hold attention
  • 32 idea lectures make up most of the 2.5 hours, so there is plenty to try at work
  • Humor is a real draw: one reviewer laughed more here than in all other courses that week
  • Rated 4.6 from about 28,000 ratings, with 58 percent giving five stars

Cons

  • Some segments run long, and one reviewer wants them broken into smaller chunks
  • Anecdotes can drag or drift off topic, and the closing slideshow felt nitpicky to one reviewer
  • Idea-based and only 2.5 hours, so no frameworks, scripts or complaint-handling depth
The lecturer is clear, easy to understand, makes practical examples and also help you to focus.
Stoffeline Matsabe, a student

Listed for all levels. Suits managers, owners and newcomers to customer care; no prior knowledge needed.

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What you will learn

  • Be flooded with ideas on how to delight customers
  • Stand out from competitors with unique customer experiences
  • Create customers who are loyal for life and sing your praises to friends and family
  • Help your team or employees give great service and be creative with new ideas

Course content

4 sections · 40 lectures · 2.5 hours of video 2 quizzes

  1. 1Introduction 1 free preview1 lecture · 2 min
  2. 2What is Customer Service 3 free previews4 lectures · 1 quiz · 21 min
  3. 3Ways to Generate Ideas 7 free previews32 lectures · 1 quiz · 1.8 hours
  4. 4Wrap Up3 lectures · 21 min

Who it is for

The instructor says it suits

  • Anyone managing a company or team (now or soon) - whether big or small
  • Someone who wants to do Customer Care or management in their future career
  • People looking to grow their sales through customer referrals and repeat business
  • Businesses looking for inspiration on how to delight their customers and stand out from competitors
  • Suitable for product or service related businesses

What you need before you start

  • Nothing - just a willingness to learn!
  • Having a business in mind to improve would be helpful
  • No prior knowledge of the subject is required
  • Some of the materials you may wish to print

How it compares

Against the other 51 rated Udemy courses in Customer Service on CourseDuck:

  • Rating4.6 out of 5higher than 66% of them
  • Reviews28,010#3 of 52 by number of reviews
  • Length2.5 hourslonger than 74% of them
  • Last updatedMay 2025more recently than 54% of them

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Course Description

Customer Service: Delight Your Customers with Customer Care

Master Customer Service - delight your customers using great customer care and benefit from lifelong loyalty and referrals


Do your customers LOVE you? Do they rave to their friends about what a great company you are? Would they ever consider switching to a competitor? Do they always leave your premises happy and well cared for? You might think this is a faraway dream, too expensive to achieve, or simply impossible for a product/business like yours….But guess what - it’s not! Customer Service can make all of those goals come true, and doesn’t need to cost you anything except creativity and passion. 


Amazingly there are almost no official theories, tools or frameworks out there talking about Customer Care. For me it’s one of the most powerful and underestimated marketing, sales and leadership areas. So, I have created a step by step course you can use to come up with original, cost effective and unique ways to delight every customer and have them coming back to you time after time. Imagine if all your customers became repeat clients, and referred you to others many times over? You could fire your whole sales and marketing team! In my experience, most employees genuinely want to do a good job and make customers happy, but often don’t have the tools or empowerment to make it a reality. This course fixes that with simple, tried and tested ideas that have been working for decades. 


Over my 20 year management coaching career I've seen thousands of businesses... and I've pinpointed all the ways they could improve their customer service! The challenge with Customer Service is you need to be constantly ahead of your competitors and offering something unique and special to delight the customer. If you don't already have fresh Customer Service ideas popping up on a daily basis I’d highly recommend taking this course. It will allow you to build a loyal fanbase of customers who would never dream of spending their money elsewhere... and that could multiply your revenues many times over!


Chris Croft is an international speaker, and widely published author, who's been teaching Customer Service to companies for over 20 years. He's taught all over the world, as well as online, and has an entertaining and practical teaching style. This course is guaranteed to keep you engaged and amused, and teach you life-changing skills for home and work.


The course overview includes:

  • Thirty unique ways to create Customer Care delights

  • Provide incredible service even with zero industry experience

  • Motivate your employees to go over and above

  • Highlight missed opportunities to delight customers

  • Turn every customer into a lifelong fan

  • Benefit from repeat sales, upselling and referrals

  • And as always it's 100% practical, and with no technical jargon. 

  • And lots lots more!

By becoming great at Customer Service, not only will you benefit from customers never switching to a competitor, but you'll also have made your company thousands in referral and repeat sales!


This course comes with a 30 day money back guarantee
Read More All Levels All Levels product length iconTime: 2.5h

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Instructor Details

Chris Croft

Chris Croft is one of the UK's leading trainers and provides a wide variety of courses designed to involve, inspire and motivate people of all levels. To date Chris has trained some 87,000 people in person and millions online. His video courses are some of the most viewed in the world.


Chris has come from an Engineering background, with a masters degree from Cambridge University, qualifying as a Chartered Engineer, and working as a senior manager in manufacturing for 10 years. He gained an MBA and worked as a university lecturer for four years before starting his own training company 25 years ago.

Chris runs face to face courses in the UK, does zoom training for companies anywhere in the world, and makes video courses in his own studio. You can follow him on Linkedin and YouTube, and he has 18 books on Amazon.


Chris is passionate about practical and fun education with courses that are memorable, entertaining and immediately actionable.

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Reviews

4.6

28,010 ratings on Udemy

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By Abigail Ify Nmoye on 7/4/2026

I’m really impressed. The real life, firsthand experiences used as examples gave life to the teaching. A friendly teacher I would say! Thanks for smiling a lot, that eases my tension

By Kevin Smith on 6/26/2026

Excellent. Not just the content - packed full of ideas I'm eager to try for myself - but, just as importantly, the delivery. I've had a week of watching online courses. I laughed out loud more with this one than all the others put together. I'll definitely be on the lookout for more from Chris, and will opt for those in preference. I'm definitely one customer your course delighted! Thanks.

By Damian Dillard on 4/9/2026

The course was fine. The anecdotes went on too long and sometimes were borderline irrelevant. I feel the added-on slideshow at the end actually took away from the professional presentation of the rest of the course as it came across as nitpicking. I do not think if you were inviting the Queen (now King) to tea, you would be wanting to discuss ash trays and hairs in a laminated sign.

By DaShunda Boykins on 3/10/2026

This course enlightened me on perception and first encounters not only in Customer Service, but as a customer as well. Humans sometimes get comfortable in their position and forget the main purpose which is to satisfy our consumers and be respectful to each other.

By Tawanda Tapiwa T Ferewa on 3/7/2026

I found the course to be great and very detailed. The lessons taught give a great insight on some the things that as CXO we usually neglect or take for granted. looking forward to learning more to improve the services I offer at work and my personal businesses

By Udemy User on 3/6/2026

through this cource i get to know how impotrant customer is and how can be creative in this . definately try to pratice so i can stisfied my customer . thanky Mr. chris for this cources

By Kimberg Sanjahi on 2/26/2026

yes, it was a good course quite educational if i must say.. also i found the AI VERY USEFUL to check what one has learnt and over all its quite challenging which is good..

By Jennifer Gansel Oyan on 2/5/2026

As an Administrative Assistant II, I apply the principles learned from the Master Customer Service course in handling inquiries, requests, and concerns from teachers, parents, and stakeholders. The training strengthened my skills in active listening, problem-solving, and providing courteous, efficient service, helping me address issues promptly and maintain client satisfaction. These practices have enhanced my ability to deliver professional, customer-focused support in all office transactions.

By Leslie Keith on 1/29/2026

I'd like to set a filter on my Udemy course search to only include people who speak with your accent! What a pleasure to listen and lots of great insight, thank you!

By Clemensiana Gava on 1/26/2026

The course was super exciting, i had an appreciation of what customer services is all about and also learned beyond my expectation. I am ready to delight customers.

By Nathan Esansegbe Okoh on 11/15/2020

Very very insightful, with so many key points.

By Jacquelyn on 11/15/2020

Very informative course. By far my favorite teacher so far. He really draws you in with his fun personality, thank you!

Showing 12 of 322 reviews

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Overall Score : 92 / 100

Customer Service Mastery: Delight Every Customer
Visit course on Udemy Write a review
  • Video Duration: icon 2.5h
  • Price: $14.99
  • Provider: icon Udemy
  • Updated: icon May 2025
  • Level: All Levels All Levels
  • Language: icon English
  • Certificate: icon Yes
  • Lectures:40 in 4 sections
  • Practice:2 quizzes
  • Students:64,000
  • Subtitles:15 languages
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