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UdemyCustomer ServicePaid courseAll LevelsCertificate

Customer Service - Contact Centers (Udemy.com)

An introductory course about understanding the foundations of Contact Centers in Customer Service.

4.7
2,429 reviews

Created by: The Art Of Service

Last updated March 2023

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What you will learn

  • Understanding contact centers
  • Learning communication in contact centers
  • Identifying communication methods in contact centers
  • Learning to deal with customers in contact centers
  • Learning to avoid problems in contact centers

How it compares

Against the other 51 rated Udemy courses in Customer Service on CourseDuck:

  • Rating4.7 out of 5higher than 98% of them
  • Reviews2,429#29 of 52 by number of reviews
  • Length0.8 hoursshorter than 78% of them
  • Last updatedMarch 2023earlier than 54% of them

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Course Description

Customer Service professionals need to know a whole lot more about the various ways of delivering services to the customers. It is no longer sufficient just to know the basics.

There have been so many changes in customer expectations and with service delivery, which is why we have created a completely new series of qualifications and certifications. The Customer Service Certification Pathway has been created to support students in their aim to gain relevant qualifications that practically apply to the ever-changing world of customer services.

The Customer Certification Pathway has three main parts: The Customer Service Foundation Program, Customer Service Intermediate Program, and the Customer Service Expert Program.

First part is the The Customer Service Foundation Program which focuses on the fundamentals, general knowledge, terminology and basic concepts used in Customer Service. You must complete this level as a pre-requisite for sitting the Customer Service Intermediate Exam.

Next on the Certification Pathway is the Customer Service Intermediate Program which is made up of 8 courses. All Intermediate topics include (in no particular order):


  • Customer Service Foundation

  • Intermediate - Communication Strategies, Conflict Resolution and Making Decision and Assertiveness

  • Intermediate - Contact Centers, CRM and Delivering presentations and Public Speaking

  • Intermediate - Sales and Retail

  • Customer Service Expert Level

Each Customer service Intermediate programs available, you will be eligible to sit the Exam and progress to the Expert program.

The exam consists of multiple choice questions, related to the subjects you have chosen.

The next and final level is Customer Service Expert program. This is specifically aimed at Customer Service Supervisors and Managers who wish to consolidate their knowledge and experience and achieve formal recognition of their skills.

Please note: No individual exam is available for this course. The Intermediate exam is available which covers this topic however we recommend completing courses from the above list to better prepare for the exam.


The Art of Service
Read More All Levels All Levels product length iconTime: 48 mins

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Instructor Details

The Art Of Service

The Art of Service has helped over 100,000 professionals across 160 countries build the skills that advance their careers and

protect their organizations.


Founded 25 years ago by Gerard Blokdijk and Ivanka Menken, we cover the full spectrum of professional development, from compliance and cybersecurity through to AI governance, project management, and leadership.


Our courses are built on a proprietary knowledge base of 692 compliance frameworks, 13,733 controls, and 819,000+ cross-framework mappings. This means every course connects to the real regulatory and operational landscape your organization operates in.


What you get from our courses:

Practical, actionable skills you can apply at work the same week you complete the course. No theory padding. No filler lectures.

Every section is structured to get you from "I need to understand this" to "I know exactly what to do" as fast as possible.


Our topic areas include:

AI Governance and Ethics, EU AI Act, ISO 42001, NIST AI RMF, SOC 2, ISO 27001, GDPR, Cybersecurity Compliance, Risk Management, Project and Product Management, HR and Talent Strategy, Sales and Customer Success, Leadership and Strategic Thinking, Business Operations and ESG, Microsoft Copilot, Google Gemini, Claude for Business, and Financial Compliance.

Read More

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Reviews

4.7

2,429 ratings on Udemy

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By Cherelyn Hilvano on 8/19/2026

I learned a lot of new things useful to work and functions.

By Adair Lucas Guijt on 8/10/2026

It is good match, a bit monotone voice

By Amy Mills on 7/22/2026

Interesting and re assured me of my skills when on the phone

By Fabiola Neri on 6/9/2026

El curso es muy bueno y práctico. Especialmente valoro la claridad con la que explican el funcionamiento de los Centros de Contacto y cómo diferencian los distintos tipos de gestión con el cliente.

By Heide Claire Vergara on 5/27/2026

In the contact center and communication lesson, I learned how companies handle customer interactions across different channels like calls, emails, chat, and messages. I also learned the importance of clear communication, active listening, and professionalism when dealing with customers. The lesson helped me understand how to respond effectively, solve problems, and provide good customer service.

By Anonymized User on 2/12/2026

Clearly explained eternal and external customers differences.

By Mansour on 2/11/2026

its very important to understand the verbal communication it's not what we say it's how we say it

By Fortunato Dela Cruz on 12/2/2025

The lessons are clearly explained and presented in a fun, engaging manner.

By Anonymized User on 10/9/2025

It helps differentiate verbal and non-verbal communication and queues

By Tlhogi Musapitso on 10/9/2025

Yes it was and thus puts me in good stead to be more effective and creative in providing lasting solutions to my clients.

By Muhammad Husnain Haider on 11/22/2020

i am still learning this is only the begining

By Shane Morgan on 11/27/2019

The course was excellent, the examples given sounded all too familiar and the approach or suggested solution to a situation is clear and helpful.

Showing 12 of 30 reviews

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Overall Score : 94 / 100

Customer Service - Contact Centers
Visit course on Udemy Write a review
  • Video Duration: icon 48 mins
  • Price: $10.99
  • Provider: icon Udemy
  • Updated: icon March 2023
  • Level: All Levels All Levels
  • Language: icon English
  • Certificate: icon Yes
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