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LifestyleCustomer Service Expert (Udemy.com)
An expert level course about further understanding Customer Service in terms of leadership roles and team work.
Created by: The Art Of Service
Last updated February 2022
What you will learn
- Know the components of service delivery
- Know the types of teams
- Learn the team leaders role in managing conflict
- Learn how to motivate
- Understanding working together as a team
- Learning how to deal with difficult people
How it compares
Against the other 51 rated Udemy courses in Customer Service on CourseDuck:
- Rating4.6 out of 5higher than 66% of them
- Reviews880#37 of 52 by number of reviews
- Length1.1 hoursshorter than 64% of them
- Last updatedFebruary 2022earlier than 62% of them
Course Description
Customer Service professionals need to know a whole lot more about the various ways of delivering services to the customers. It is no longer sufficient just to know the basics.
There have been so many changes in customer expectations and with service delivery, which is why we have created a completely new series of qualifications and certifications. The Customer Service Certification Pathway has been created to support students in their aim to gain relevant qualifications that practically apply to the ever-changing world of customer services.
The Customer Certification Pathway has three main parts: The Customer Service Foundation Program, Customer Service Intermediate Program, and the Customer Service Expert Program.
First, you need to complete the foundation level – The Customer Service Foundation Program which focuses on the fundamentals, general knowledge, terminology and basic concepts used in Customer Service.
Next on the Certification Pathway is the Customer Service Intermediate Program which is made up of 8 courses which you will select a minimum of five programs to complete and progress to the Expert program.
The final level is Customer Service Expert program. This is specifically aimed at Customer Service Supervisors and Managers who wish to consolidate their knowledge and experience and achieve formal recognition of their skills. There are two examined components for this program: three mandatory exercises and, one 20 questions multiple choice exam. This program is worth 5 points.
You must have a minimum of 22 points to achieve your expert certification.
Customer Service Foundation Program (2 points) + 5 x Customer Service Intermediate Programs (3 points each). Customer Service Expert Program (5 points) for a total of 22 Points.
Each course provides preparation for the exams and successful candidates receive a certificate.
Once you've completed the course, email our exam department at exams@artofservice.com.au to purchase your exam voucher and sit your final exam.
Udemy Discount
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Instructor Details
- 4.6 Rating
880 Reviews
The Art Of Service
The Art of Service has helped over 100,000 professionals across 160 countries build the skills that advance their careers and
protect their organizations.
Founded 25 years ago by Gerard Blokdijk and Ivanka Menken, we cover the full spectrum of professional development, from compliance and cybersecurity through to AI governance, project management, and leadership.
Our courses are built on a proprietary knowledge base of 692 compliance frameworks, 13,733 controls, and 819,000+ cross-framework mappings. This means every course connects to the real regulatory and operational landscape your organization operates in.
What you get from our courses:
Practical, actionable skills you can apply at work the same week you complete the course. No theory padding. No filler lectures.
Every section is structured to get you from "I need to understand this" to "I know exactly what to do" as fast as possible.
Our topic areas include:
AI Governance and Ethics, EU AI Act, ISO 42001, NIST AI RMF, SOC 2, ISO 27001, GDPR, Cybersecurity Compliance, Risk Management, Project and Product Management, HR and Talent Strategy, Sales and Customer Success, Leadership and Strategic Thinking, Business Operations and ESG, Microsoft Copilot, Google Gemini, Claude for Business, and Financial Compliance.
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Reviews
By Darshan MJ on 7/12/2026
Hi. that was a good course. most of the time i heard it over the car BTradio
By Michele Rouse on 5/28/2026
Cannot complete evaluation so course will not show as completed. Link does not work.
By Rohith Singh A on 11/13/2025
Thank you for making this course such a positive and valuable learning experience. I truly enjoyed it and learned a lot.
By Thomas Sawyer on 9/17/2025
The course was well presented, with clear structure and engaging delivery throughout.
By Anonymized User on 7/6/2025
The course gave me more insight on how I can be able to treat our customers.
By Anonymized User on 4/21/2025
Learning the important matters that you need to have to provide quality service to your client not only by one person but the effort including your group team as well
By Anonymized User on 1/2/2025
It is a good match for me because it helps my ability to engage with customers, as well as handle challenges.
By Loraine Davids on 11/26/2024
This course was awesome, i can gladly say I've learned allot and will apply this to my daily work. thank you
By Dalal Alharbi on 10/26/2023
Because it is easy to learn and you also have the convenience of time and learning whenever you want
By Keith bandayrel on 2/14/2020
I already know enough customer service skills but this course helped me learn more in depth
Quality Score
No CourseDuck member has rated this course yet. Taken it? Give each part a thumbs up or down.
Overall Score : 92 / 100
- Video Duration:
1.1h - Price: $19.99
- Provider: Udemy
- Updated:
February 2022 - Level:
All Levels - Language:
English - Certificate:
Yes
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