Customer Success Manager: Fundamentals to your CSM career (Udemy.com)
The foundations to become a great Customer Success Manager in a tech company. A very well paid profession on the rise
Created by: Gustavo Escobar Henrquez
Produced in 2021
What you will learn
- Have a better understanding of what your job as Customer Success Manager will be like
- Understand the fundamental principles of Customer Success. Which will be the foundation for your career as a CSM
- Be more prepared for a Customer Success Manager job interview (we will not cover interview skills, your will be more prepared for the interview because you will know about customer success)
- Show your interviewers that you are more knowledgeable about Customer Success than most of the people
- Get ready to start your new job with as a Customer Success Manager
Quality Score
Overall Score : 92 / 100
Course Description
In the digital age, tons of new jobs have sprung up. Most people think of computer programming, website design or software integration, but what about the human side? The Customer Success Manager is one such job.
To sum it up in one sentence: This job is simply helping customers accomplish their goals with the software or service they purchased.
For any business, client retention is huge. It costs a company way less to keep a customer than to acquire a new one, and even more costly is to try and win that customer back. That's where this job comes in. If they have a complaint, you take care of it. If they succeed, you celebrate with them. You get to build long term relationships with the clients, and as the client's needs adapt and change, you get to assist them in that process.
Benefits of working as a Customer Success ManagerLet's start with Salary.
According to Payscale the average salary for an Entry-Level Customer Success Manager is $59,619 per year, and $69,210 when you are past Entry-level and can reach into the 6 figure range for those who excel at this position.
More and more companies are seeing the incredible opportunities this type of job can provide. Startups and tech companies are leading the way, both big and small, and this field of work is only growing bigger.
And let's not forget perks. Because a lot of these jobs are at tech and startup companies, often they have great employee benefits such as:
Great health care coverage, and even gym memberships.
Amazing offices, with plenty of recreational activities around.
Often they will match your 401(K).
Free snacks, free catered lunches every day some even free beer.
Happy hours or cocktail afternoons.
Company trips, dinners, events.
Flexible hours and unlimited vacations.
Remote work.
And of course: equity.
If you consider all of the benefits, the salary, and how dynamic this position is, it definitely makes sense to invest a few dollars in a course that will help you learn about and prepare for this growing job opportunity.
Enroll now, and I'll see you on the inside.
Who this course is for:
People looking for a new career in tech or software based companiesSales people or business professionals looking to switch industries or careersProfessionals with basic knowledge of Customer SuccessCustomer Success Managers that just got started in the careerThis course is NOT for experienced CSM, even though it is always good to review the fundamentals every now and then.
Instructor Details
- 4.6 Rating
310 Reviews
Gustavo Escobar Henrquez
------------------------------------------------ENGLISH------------------------------------------------
29,000+ PEOPLE ENROLLED ON MY COURSES... THERE MUST BE A REASON FOR THAT!
Since 2008 I have owned several professional training companies with clients like Yahoo, Sony, Mitsubishi, Avon, Luxury Collection Hotels, to mention a few of the 2,000 companies that we haveworked with. As an online instructor, more than 20,000 professionals from all over the worldhave enrolled on my courses.
I am also a lawyer, with a Master's Degree in Financial and Stock Markets. I started my first business at 21 years old, and since then I have built a strong background in lead generation, sales and management, where I focused most of my time. Having sold different products/services all over the world, including EMEA, LATAM,North America, Asia, Australia...
Now, above all, I am a family man, father of two amazing kids and happily married. And I have lived in Spain, Ecuador, United Kingdom, United States, Belgium. Right now I live in Sacramento, California.
Enroll in any of my courses and you will find precisely what you can find in the description.
I am looking forward to knowing you.
JOIN OUR AWESOME COMMUNITY NOW
------------------------------------------------ESPAOL------------------------------------------------
29.000 PROFESIONALES INSCRITOS EN MIS CURSOS... ESO SOLO ES POSIBLE CON CURSOS DE CALIDA
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Reviews
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2021 - Language:
English - Certificate:
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