Customer Success Manager: Fundamentals to your CSM career (Udemy.com)

The course was good overall and gave me exactly what I was looking for. I wanted to get a better understanding of CSM, and the concept was explained beautifully and clearly. However, I felt that some of the content was repetitive. This may be because there is limited content available on this particular topic, but I think the course could have been shorter and more concise without losing its value. That said, I definitely got the understanding I was looking for, and I appreciate the effort put into explaining the concepts in a simple and effective way. Thank you for the great course!

Yes, very interesting. I saw in some past companies I worked the missing interest for customers' short, middle and long term satisfaction. Everything was focused on selling and the question usually was: "did you sell"? "How much did you sell"? But rarely there was an interest on having a real, sincere interest on the clients needs. Companies offering products and services should always remain customer-centered because even the best product or service has no importance without someone appreciating it.

Yes, the course was very helpful as I am new to this role and you have taught me very well that I won't be struggling to navigate the transition into Customer Success. The structured breakdown of the CSM fundamentals—from the core principles to the practical job-hunting strategies—gave me the confidence I needed to understand the expectations of the position. I especially appreciated the clear explanations of what defines a world-class CS brand and the actionable tips provided in the later sections. This course has provided a solid foundation for my new career, and I feel much better prepared to add value to my team immediately.

Gustavo is very engaging and a good presenter. I am trying to transition to a Customer Success Manager role after a decade sitting on the other side of that table. Gustavo gave me the confidence to attack this goal with gusto (no pun intended).

I very much enjoyed this course and have a better understanding of what this position entails. I will have to look more into how I can implement everything into my role in my industry, but I feel like I have some tools in my toolbox that will help me be as successful as I can be!

It's been a great time following this course from the beginning, I have learned a lot even without prior knowledge about customer success manager. I can confidently say a lot about customer success and how to assist customers gain more value from our services and products. Thanks so much Mr. Gustavo Escobar. one request before i go, please sir, can you kindly send me a certificate of completion via unweke@pau.edu.ng.(first name: Udoka, surname: Nweke, other name: Uchechi), Once again, thank you.

This was my first Udemy course. It was a good crash course to customer success. I liked Gustavo's style; it was like he was talking to me, easy to follow (after getting used to the accent) and it was nice to have some resources to save for later use. I'm sure I will enroll to further courses!

I really enjoyed this course and wanted to make sure my review reflected that. If I could add one thing to the lectures, it would be a few "real world" examples.

Great introduction to the role of Customer Success Manager. It's high-level and doesn't go into a lot of details of how to do everything (like how to conduct meeting or writing reports) but, as someone potentially interested in entering the field, Gus gave a good summary of what the role deals with, skills and the mindset that you need to be successful, and tips for landing a job. His course was engaging and he definitely wants you to succeed!

El curso es amigable y bueno para inserción, me permitió saber sobre terminología, bases del CMS e ideas varias. Es básico, es de fundamentos, pero entendible. Mejoraría la traducción al español y con mas casos de la vida real.

Yes, being a customer success resource, this course will definitely help me in analyzing my role with enhanced knowledge.

Amazing learning