Most Recent Review
Good overall review of KM. One issue I had was the section on terminology. It was 25 minutes and most of the terminology was related to legal terms, not knowledge management terms.
- Review by Jill Thonssen on Knowledge Management
The Art Of Service Courses
Customer Service - Contact Centers (2018)
4.5 (20 Reviews)
Provider: Udemy
Time: 43 mins on-demand videoh
$11.99
