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LifestyleHelp Desk - Technician (Udemy.com)
An introductory course about being a technician in the help desk industry.
Created by: The Art Of Service
Last updated March 2023
What you will learn
- Learn the principles of customer service
- Learn the principles of IT service management
- Understand the advance technical knowledge and skills for help desk staff and technician
How it compares
Against the other 1,210 rated Udemy courses in Business on CourseDuck:
- Rating4.3 out of 5higher than 15% of them
- Reviews98#1,121 of 1,211 by number of reviews
- Length2.2 hoursshorter than 60% of them
- Last updatedMarch 2023earlier than 79% of them
Course Description
To assist an individual seeking employment as a Help Desk technician, this program and associated workbook aims to provide an overview of the typical knowledge and skills required, without focusing on any one technology vendor or platform.
A typical Help Desk Technician provides an extension of the skills required by a senior Help Desk technician, who may be responsible for second-line support as well as for performing specialist maintenance activities.
This program does assume the reader already has some technical knowledge that will be utilized in a Help Desk role. The focus of the program is on the high-level practices that are important when providing Help Desk support services, including customer service, IT Service Management and the technical activities that will be performed.
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Instructor Details
- 4.3 Rating
98 Reviews
The Art Of Service
The Art of Service has helped over 100,000 professionals across 160 countries build the skills that advance their careers and
protect their organizations.
Founded 25 years ago by Gerard Blokdijk and Ivanka Menken, we cover the full spectrum of professional development, from compliance and cybersecurity through to AI governance, project management, and leadership.
Our courses are built on a proprietary knowledge base of 692 compliance frameworks, 13,733 controls, and 819,000+ cross-framework mappings. This means every course connects to the real regulatory and operational landscape your organization operates in.
What you get from our courses:
Practical, actionable skills you can apply at work the same week you complete the course. No theory padding. No filler lectures.
Every section is structured to get you from "I need to understand this" to "I know exactly what to do" as fast as possible.
Our topic areas include:
AI Governance and Ethics, EU AI Act, ISO 42001, NIST AI RMF, SOC 2, ISO 27001, GDPR, Cybersecurity Compliance, Risk Management, Project and Product Management, HR and Talent Strategy, Sales and Customer Success, Leadership and Strategic Thinking, Business Operations and ESG, Microsoft Copilot, Google Gemini, Claude for Business, and Financial Compliance.
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Reviews
By Jonathan Pennington on 12/4/2024
This is a great course. I like how the instructor breakdown the physiological aspect into the field. This is the first time someone has added that into any training. I would recommend.
By Katherine Kingsley on 5/21/2023
Yes, I like the emphasis on the other person's point of view.
By Pelatih12 on 5/21/2023
useful and easy to understand
By Eamond Deen on 12/20/2022
It seems like a good match. I have interviewed for a Help desk position several times and non of these concepts came up in the interview. I am still looking forward to hold a position in the field. That's what drawn me to this course.
By Helen Cremer on 9/12/2020
A very good course, it clear & concise
By Anonymized User on 5/28/2020
Good information about many principles that may be useful when interacting with clients or team work.
By Joseph Craft on 4/13/2019
The course itself was pretty good and I did learn some new things. Although upon completing the course, Udemy is not recognizing the completion. First time this has happened on any of the courses I've taken here.
By Donatus Ifeanyichukwu Edeh on 10/25/2018
The course delivery was very excellent, but there was lots of topographical errors and sentences construction errors in the transcript. The voice say something and the transcript spells something else. It was misleading. Hope it will be corrected in the future videos. Overall, the course was ok
By Stephen Fidler on 10/15/2017
It is a well laid out course made easy to follow. It also refreshed my memory on things I already knew and didn't realise
By Barb Schin on 1/28/2017
More pics/ slides, you get better understanding.
Quality Score
No CourseDuck member has rated this course yet. Taken it? Give each part a thumbs up or down.
Overall Score : 86 / 100
- Video Duration:
2.2h - Price: $39.99
- Provider: Udemy
- Updated:
March 2023 - Level:
All Levels - Language:
English - Certificate:
Yes
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