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Helpdesk (Udemy.com)

An introductory course about help desk and compare it with customer, product and technical support.

Created by: The Art Of Service

Last updated March 2015

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What you will learn

  • Be introduced to the Help Desk and Virtual Help Desk.
  • Learn about Customer Service, Product Support, and their differences.
  • Learn about Technical Support, Customer Support, and their differences.
  • Understand Customer Experience and Customer Relationship Management.
  • Be aware of the different types of Customer Relationship Management.
  • Be informed about the auditing and the procedure for auditing in the Help Desk.
  • Be aware of the different Help Desk applications.

How it compares

Against the other 1,182 rated Udemy courses in IT & Software on CourseDuck:

  • Rating4.0 out of 5higher than 6% of them
  • Reviews57#1,090 of 1,183 by number of reviews
  • Length1.6 hoursshorter than 89% of them
  • Last updatedMarch 2015earlier than 99% of them

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Course Description

Explore the most popular customer service resource known as Help Desk. A Help Desk is an information and assistance resource that troubleshoots problems with computers or similar products. Corporations often provide Help Desk support to their customers via a toll-free number, Web site and/or e-mail. There are also in-house Help Desks geared toward providing the same kind of help for employees only. Some schools offer classes in which they perform similar tasks as a Help Desk.

This course will begin with discussions on defining and presenting the objectives and functions of the Help Desk. The succeeding modules will differentiate Customer Service and Product Support, Technical and Customer Support, and the different types of Customer Relationship Management.

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Instructor Details

The Art Of Service

The Art of Service has helped over 100,000 professionals across 160 countries build the skills that advance their careers and

protect their organizations.


Founded 25 years ago by Gerard Blokdijk and Ivanka Menken, we cover the full spectrum of professional development, from compliance and cybersecurity through to AI governance, project management, and leadership.


Our courses are built on a proprietary knowledge base of 692 compliance frameworks, 13,733 controls, and 819,000+ cross-framework mappings. This means every course connects to the real regulatory and operational landscape your organization operates in.


What you get from our courses:

Practical, actionable skills you can apply at work the same week you complete the course. No theory padding. No filler lectures.

Every section is structured to get you from "I need to understand this" to "I know exactly what to do" as fast as possible.


Our topic areas include:

AI Governance and Ethics, EU AI Act, ISO 42001, NIST AI RMF, SOC 2, ISO 27001, GDPR, Cybersecurity Compliance, Risk Management, Project and Product Management, HR and Talent Strategy, Sales and Customer Success, Leadership and Strategic Thinking, Business Operations and ESG, Microsoft Copilot, Google Gemini, Claude for Business, and Financial Compliance.

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Reviews

4.0

57 ratings on Udemy

Select a bar to show only those reviews.Select the bar again to show every rating.

By Angela Kompeli on 8/5/2024

All is good so far. It is easy to follow and convenient

By Anonymized User on 12/11/2020

Just a slide show, but still informative, and well put concised!

By Edward C Cochran on 12/2/2019

The voice is a little offputting as if it lacks liveliness

By Lilia Nunez on 4/19/2019

I really enjoyed taking this course. The each section was relatively short. The information was delivered clearly. It was easy to understand. The narrators had pleasant voices and were easy to listen to. Overall this was a very good course.

By Fiez Easterling on 12/29/2017

Everything is explained well.

By David Nieto on 11/10/2017

The content in the course is easy to follow and understand.

By Stephen A Barbour on 1/19/2017

The quality is good. May need more visual aid though.

By William Hynde on 11/21/2016

No actual information regarding doing IT work. Just broad overviews of some software, bold definitions, things a quick google search could give you.

By Andria Peyton on 7/17/2016

This course was awesome.It is very knowledgeable and engaging.

By Sumodiardjo on 9/9/2015

This course give me good general and basic information about Helpdesk role and their world but need more training and be Helpdesk master.

Showing all 10 reviews on CourseDuck

Read all 57 reviews on Udemy

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Quality Score

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Overall Score : 80 / 100