Help Desk - Manager (Udemy.com)

Very well laid out content. Particularly like the Staff hiring section

I love this course because it helps me understand the quality of good leader, making sure the job descriptions matches what the candidates has experience, but provide support on evaluations and team buildings

first 5 sections were fine, but the remaining sections had terrible audio quality. Often switching between hosts, the background noise was loud, and there were very harsh S's throughout sections 6 & 7

Like the course because I control the speed, can pause, rewind, etc at my pace

This is geared more towards a business design not a school district design. I am challenged with setting up a Help Desk but I am not burdened with financial obligations and overall set up. We have already chose the platform and in the process of designing a very simplistic workflow. We already have the employees to staff the Help Desk so there is no reason to interview and hire new employees. Although the information in this course may be helpful to some entities, it is not very helpful for the task at hand. Hopefully the last section will provide needed information needed to get our Help Desk off the ground.

Was hoping for more practical information, but what was provided will be useful.

so far so good the course has been interesting and informative touching on key points.

GREAT course for seasoned and new Help Desk managers alike. I thoroughly enjoyed this course and highly recommend it.

I'm definitely liking the content I'm getting, it's pretty simple and straight forward. Dare I say even better than how my teachers explain subjects at my university.

Good course, speakers talk a little fast. Speakers with high pitch voices make it difficult to focus.