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LifestyleHelp Desk Analyst (Udemy.com)
Boost your career with this course, pass the e-Learning course, and achieve your Help Desk Analyst certificate.
Created by: The Art Of Service
Last updated March 2023
What you will learn
- Upon completing this course you are eligible to sit the official Help Desk Analyst Certification Exam
- Learn how to get employment as a Help Desk Analyst
- Know how to perform duties relating to the development, maintenance and support of an organization's Information Technology
- Learn how to provide Support to end-users on a variety of IT issues
- You'll be able to Identify, research and resolve technical problems
- You will learn how to respond to phone calls, email and 'in person' requests for technical support
- You know how to document, track and monitor problems to ensure a timely resolution
How it compares
Against the other 1,210 rated Udemy courses in Business on CourseDuck:
- Rating4.2 out of 5higher than 9% of them
- Reviews382#736 of 1,211 by number of reviews
- Length1.6 hoursshorter than 75% of them
- Last updatedMarch 2023earlier than 79% of them
Course Description
A verifiable Certificate of Completion is presented to all students who undertake this course. Present this certificate to the Project Management Institute (PMI) for 6 PDUs
Your primary responsibility as a Help Desk Analyst is to provide top-notch first-level support, which will require troubleshooting technical issues, supporting complex software and computer technology in a high-service environment.
Boost your career, pass the included certified elearning course, and achieve your Help Desk Analyst certification.
How to register for your exam
1. Complete the Help Desk Analyst Course
2. Once you've completed the course, email our exam department at exams@artofservice.com.au to purchase your exam voucher and sit your final exam.
3. Your exam can be scheduled online and you will receive a PDF certificate when you pass your exam.
==============================
This certification is for any professional or company that’s looking to offer professional-grade IT support service with very little effort. Using the benefits of elearning certification, The Art of Service has helped professionals in all industries move their help desk and customer support operations to the next level. Companies that can attest to the fact that with this book and course, the name of the game is simplification.
The Help Desk Analyst Complete Certification course is built upon the idea that help desk support doesn’t have to be complicated and cumbersome.To assist an individual seeking employment as a Help Desk analyst, this program aims to provide an overview of the typical knowledge and skills required, without focusing on any one technology vendor or platform.
This program does assume the reader already has some technical knowledge that will be utilised in a Help Desk role. The focus of the program is on the high-level practices that are important when providing Help Desk support services, including customer service, IT Service Management and the technical activities that will be performed.
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Instructor Details
- 4.2 Rating
382 Reviews
The Art Of Service
The Art of Service has helped over 100,000 professionals across 160 countries build the skills that advance their careers and
protect their organizations.
Founded 25 years ago by Gerard Blokdijk and Ivanka Menken, we cover the full spectrum of professional development, from compliance and cybersecurity through to AI governance, project management, and leadership.
Our courses are built on a proprietary knowledge base of 692 compliance frameworks, 13,733 controls, and 819,000+ cross-framework mappings. This means every course connects to the real regulatory and operational landscape your organization operates in.
What you get from our courses:
Practical, actionable skills you can apply at work the same week you complete the course. No theory padding. No filler lectures.
Every section is structured to get you from "I need to understand this" to "I know exactly what to do" as fast as possible.
Our topic areas include:
AI Governance and Ethics, EU AI Act, ISO 42001, NIST AI RMF, SOC 2, ISO 27001, GDPR, Cybersecurity Compliance, Risk Management, Project and Product Management, HR and Talent Strategy, Sales and Customer Success, Leadership and Strategic Thinking, Business Operations and ESG, Microsoft Copilot, Google Gemini, Claude for Business, and Financial Compliance.
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Reviews
By Tuna Aykent Tunçman on 6/25/2020
Pop-ups and a cursor on the screen, moving, made it look sloppy. I learned some things but some of the content sounded like it was there to prolong the course.
By Leslie Daring on 5/3/2020
Very informative, after taking this course, realize it was just a refresher. The art of providing service is lost. Businesses are mostly about making money. We need to restore service. I enjoyed the course! Thank you :-)
By David Staebler on 4/30/2020
Too basic for me. No commands to use on command line. Not very technical. Too much emphasis on how to talk and dress. Not enough on the technical side. Very basic course. Maybe good for a high school student.
By Eduardo Alvarenga Alves Ferreira on 12/28/2019
O curso era para ser HDI, porém como esta em Inglês, esta mais para aula de inglês. Vamos tentar assimilar e extrair o melhor resultado. Mas deveria ser em Português com opção em Inglês.
By Jinxie G on 2/13/2019
Considering I work as a Help Desk Specialist, this course was a good match for me. I'm hoping it will offer something I have yet to learn. After completing the course, I did learn a few extra things. This is a good place to start for those interested in working an entry-level Help Desk position.
By Jesse Ijomah on 10/5/2018
I'm understanding the professor very clearly and he's slow paced in teaching which gives me more time to take notes from his video slides.
By Deleone Downes on 2/24/2018
I feel that this course has exposed me to material which is getting me look at my job in a different (positive) way. There's a lot of information, but I know that this course is going to significantly help me improve my work product and overall knowledge about my role.
By Vikram on 10/13/2017
Clear understanding of course. Very Happy with the step by step understanding of the Help Desk Analyst course . After finishing got a certificate of completion . The staff at Art of Service were helpful with the exam process thereafter. Thanks . Looking forward to doing the Help Desk Technician course with The Art of service .
By Zahid Ramadan on 1/31/2016
The course presentation was excellent as was the instructor, but I would have preferred a few more quizzes to test our learned skills. In any case, it's a great course for anyone looking to get into this field.
By Kiremerwa Racheal on 10/31/2013
Best "Help Desk Analyst" course ever, The Course ware used is simple , easy to understand and on point.
Quality Score
No CourseDuck member has rated this course yet. Taken it? Give each part a thumbs up or down.
Overall Score : 84 / 100
- Video Duration:
1.6h - Price: $54.99
- Provider: Udemy
- Updated:
March 2023 - Level:
All Levels - Language:
English - Certificate:
Yes
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