Empathy For Customer Service That Feels Personalized (Udemy.com)

Not quite sure yet. I'm going to keep listening

It's an outstanding course it gave me a lot of information that I was already using day-to-day in our work environment but it also reinforced that I could look at a different way to enter an approach to get a customer to relax and breathe for a second to find out the root of what the real problem.

This was a very practical course on Empathy for Customers Service That Feels Personalized as this is the bottom line and take away from this course. Successful customer service in real life is about showing empathy for the customers complaints in generating means of resolution amicably for relationship maintenance and business continuity for the organization. Thank you.

Very helpful course for customer service of all kinds from small business to larger businesses. Also helpful for mindset and practice to build empathy in dealing with everyone who you come into contact with customers or otherwise. Highly recommended.

I appreciated the instructor telling us why the students told him he talked to fast. He explained that that was not the problem but the problem was the course was lacking structure in places and was confusing. I gained knowledge each section from what is empathy to creating a culture of empathy. I really enjoyed section 5 on listening to body language as I took notes on all sections (what is active listening, cycle of constructive listening, etc.) Thank you.

Taking this course was a good experience for me. I learned the different between sympathy, empathy and compassion. It taught me not just to feel for others but also to understand and help them in meaningful ways.

The principles being discussed were good and the manner in which they were presented were very basic. There did not seem to be anything insightful provided by the presenter.

This is a realy great and informative course it helped me allot in how to better assist and giving the best customer service to customers the customers journey is very important to me.I work for Finchoice South Africa and I will definitly improve my skills because of this course thank you. Amanda Pietersen

He made the video very engaging by integrating examples that are relatable. Enjoyed it! Would highly recommend to anyone if they're looking for Courses on Customer Service Management.

I enjoyed the lessons. I learned how important empathy is in customer service. As a customer service representative, the learning I get from this course will help me to provide outstanding service to my customers. I would like to commend the speaker. He's effectively explained each lesson through his rich English vocabulary, which I also learned.