#5 in Office ProductivityUdemyOffice ProductivityPaid courseBeginner level

FREE Microsoft Dynamics 365 For Beginners (Updated for 2021) (Udemy.com)

Learn the basics to become an Expert of Microsoft Dynamics 365 (CRM) Enterprise Solution and Boost Your Career Growth.

4.6

12,052 reviews

Created by: Online CRM Training

Last updated April 2021

Our take

Based on the ratings of 12,052 students and a sample of their written reviews. No course pays to be reviewed.

This is a short, free introduction to Microsoft Dynamics 365, Microsoft's CRM and business applications suite. Online CRM Training built it around a Dynamics 365 free trial, so students click through Sales, Customer Service, Project Service Automation, and Field Service as they go rather than just watching slides. At 2.7 hours it's really an orientation, not a full training program, but reviewers say it's enough to go from not knowing what Dynamics 365 is to being comfortable navigating the interface.

Students who left reviews are consistently positive, praising how clearly the material is explained for people with zero CRM background. One SugarCRM-certified developer said the course made him want to sign up for more from the same instructor; another reviewer with a development background admitted the topic looked boring at first but ended up enjoying it. The course has earned 12,052 reviews at a 4.6 rating, which is a lot of goodwill for something free. The reviews in the dossier skew toward beginners who just wanted the lay of the land, and none of them raise serious complaints, though the course's own description leans heavily on marketing language about becoming an 'Expert' that the short runtime doesn't really support.

Given the price, there's little downside to starting here. It was last updated in 2021, so parts of the Dynamics 365 interface have likely shifted since, and the course doesn't include a syllabus breakdown or listed prerequisites in its materials, which makes it hard to judge exactly how deep it goes into configuration or admin work. Treat it as a launchpad: good for getting oriented fast, then move to a longer paid course for real consultant-level skills.

Best forComplete beginners who want a fast, free first look at Dynamics 365 before a paid deep dive.

Skip it ifYou already use Dynamics 365 daily or need certification-level, hands-on project work.

Pros

Free, with 12,052 reviews holding a 4.6 rating
Covers all four Dynamics 365 apps: Sales, Service, Field Service, Project Automation
Uses a free trial so students click through the real interface, not just slides
Reviewers say it works well for people with zero CRM background

Cons

Last updated in 2021, so some screens may not match the current interface
At 2.7 hours it's an overview, not deep configuration or admin training
No listed prerequisites or syllabus, so scope is hard to judge upfront

Built for people who have never opened Dynamics 365 before, not for existing users or admins.

What you will learn

Sign Up For Microsoft Dynamics 365 Free Trial and Practice.
Get familiar with Microsoft Dynamics 365 For Sales, Customer Service, Project Service Automation, Field Service Important Terms
Become comfortable in navigating through the application.
Learn about Security Model, Adding Users, Customizations, Reporting and lot more.

How it compares

Against the other 459 rated Udemy courses in Office Productivity on CourseDuck:

Rating4.6 out of 5higher than 67% of them
Reviews12,052#15 of 460 by number of reviews
Length2.7 hoursshorter than 68% of them
Last updatedApril 2021earlier than 81% of them

Course Description

***Updated the entire course to the latest version of Microsoft Dynamics 365 Customer Engagement (CRM)*** This Microsoft Dynamics 365 course has the highest numbers of students and positive reviews IN THE WORLD! (Seriously, thank you so much for your Love :) ) If you are a Programmer or Business Analyst or Existing non-Microsoft Solutions Consultant or want to be a Dynamics 365 Consultant, this is the best course to start your learning journey to earn more. *************************************************** HERE'S WHAT STUDENTS ARE SAYING: "Overall, this course has been very helpful. I went from not even knowing what Microsoft CRM was to having a good basic understanding of the interface and features of the software. This course has definitely been worth doing and the instructor is great!" - Tyler Martin "Before starting this course I never heard about Microsoft Dynamic 365 (CRM), one of my friend suggested me to just dirty your hands with MS Dynamic 365 (CRM). Actually I am coming development background so initially its look boring for me but after understanding about Dynamic 365 (CRM), I enjoyed this course very much. Looking forward to join another course. Thanks a lot Abhay. Great work." - Ram Thakkar "As a complete beginner in this Software this has been very helpful and informative so far. Thank you!" - Aleksander Penev "It is a very sweet lecture, despite being free. He took his time to explain every details you need to know about MS Dynamics. I am SugarCRM certified developer and willing to dive into MS Dynamics. I will Surely register for more of your courses in future. Thanks Abhay Sharma." - Aremu Habibullahi "This was a very good course, I am just starting to use Dynamics CRM and this course was very helpful." - Orlando Sanders "With no experiences in CRM, attending this course was really huge benefits. It guide you trough everything and I like the bonus in end of this course. I will recommended this course to anyone who would like to get into CRM." - Ahmad Hassan "Thank you so much for creating the course. I enjoyed the learning about the CRM platform. I hope to take more courses in the future to further my career in ICT. Much appreciated" - Seraz Khan And thousands of positive reviews... *************************************************** Microsoft Dynamics 365 (CRM) is a Enterprise Business Solution by Microsoft. It includes: Microsoft Dynamics 365 For Sales to help companies improve Sales. Microsoft Dynamics 365 For Customer Service to help companies improve their customer support & experience.' Microsoft Dynamics 365 For Project Service Automation for managing end to end projects and Microsoft Dynamics 365 For Field Service to manage Mobile workforce of the companies. By the end of this course, you will have complete understanding of all four apps and much more... plus, this is a complete practical course. Microsoft Dynamics 365 is one of the hottest and fastest growing business solution in the market. The average salary of the Dynamics 365 Consultant is $85,000 - $100,000 Per Annum which will continue to grow... *************************************************** HERE'S WHAT YOU WILL LEARN: Module 1: Get Started With Microsoft Dynamics 365 What Is Microsoft Dynamics 365? Microsoft Dynamics 365 Deployment Types Microsoft Dynamics 365 Sign Up Process Microsoft Dynamics 365 Application Navigation Module 2: Microsoft Dynamics 365 For Sales Overview Dynamics 365 For Sales Important Terms Dynamics 365 For Sales Demo Module 3: Microsoft Dynamics 365 For Customer Service Overview Dynamics 365 For Customer Service Important Terms Dynamics 365 For Customer Service Demo Module 4: Microsoft Dynamics 365 For Project Service Automation (PSA) Overview Dynamics 365 For Project Service Automation Important Terms Dynamics 365 For Project Service Automation Demo Module 5: Microsoft Dynamics 365 For Field Service Overview Dynamics 365 For Field Service Important Terms Dynamics 365 For Field Service Demo Module 6: Microsoft Dynamics 365 Other Important Features Dynamics 365 Records And Activities Creation Dynamics 365 User Creation And Security Model Dynamics 365 Settings And Administration Dynamics 365 Customization Dynamics 365 Reporting Overview Quick Recap :) Course Quick Recap I look forward to teaching you this amazing technology. To Your Success, Abhay Sharma #1 Udemy Best-Selling Instructor for Microsoft Dynamics | Microsoft Certified Trainer (MCT) Who this course is for: This course is for newbies who are curious about Microsoft Dynamics 365 and want to boost their career growth. This course is probably not for you if you are looking for advanced topics of Microsoft Dynamics 365.

Beginner Level

Time: 2.7h

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Instructor Details

Online CRM Training

4.6 Rating
12,052 Reviews

Online CRM Training is the unit of 3E Consulting Pvt. Ltd. We have an excellent project management expertise (PMP Certified Consultants) and Microsoft Certified Trainers (MCT) for Microsoft Dynamics 365. We have rich experience in projects implementation, consulting, training delivery & Online Training Business Automation. We have expertise in Microsoft Dynamics products. We have successfully implemented many mid and large-size projects in various industries like Trading, Automobiles, Pharmaceuticals, Manufacturing, Judiciary, Business Registration, Tourism, Call Centers, NGOs, Government Sector and many more. We have been training students offline and online and have trained thousands of students in many countries.