IT Help Desk for Beginners (Udemy.com)

The essentials to become an IT Help Desk Technician

( 76 Reviews )

Created by: Jason Ruediger

Produced in 2018

What you will learn

Feel more confident talking on the phone with customers
Understand different roles of an IT help desk technician
Troubleshoot basic computer and network issues

Quality Score

Content Quality

Video Quality

Qualified Instructor

Course Pace

Course Depth & Coverage

Overall Score : 78 / 100

Course Description

Are

you looking to enter and pursue a career in the IT Help Desk industry? Are you searching for a resource that can

assist you with learning the basics of what IT Help Desk technicians should

know? Or are you someone who wants to enhance

your knowledge about IT Help Desk responsibilities? If you have answered yes to any one of these

questions, then this course, IT HELP DESK FOR BEGINNERS, is for you.

In

this course well guide you through the technical fundamentals of the IT Help

Desks role. Well inform you about

various areas of technical support and even walk you through some foundational

processes on resolving issues.

Theres

no need to worry about terminology because well help you with definitions along

the way. Well even have a few mini

assessments to help provide learning milestones for you throughout this course.

Our

program of instruction is structured in an easy-to-follow way, where well

cover several topics such as customer experience, software installation and

removal, basic networking, joining computers to a domain, and troubleshooting.

The

IT industry is growing and the number of IT professionals continues to rise. If youre eager to venture into the field of

technical support and looking to join this growing profession, or if youre

seeking to strengthen your technical savvy and want to improve your technical

skills set, then our course, IT HELP DESK FOR BEGINNERS, is the solution for

you. So, join us in this valuable

course, IT HELP DESK FOR BEGINNERS, and well see you on the inside.

Who this course is for:
This course is designed for individuals that wish to learn more about or are seeking entry level postions in the IT field as help desk techniciansThis course is not intended for individuals that already have 1 year or more experience in the IT help desk field

Time: 1 hour on-demand videoh

Instructor Details

Jason Ruediger

3.9 Rating
76 Reviews

Jason Ruediger is a Husband and a Dad. He has been an IT educator for several years. Plus, he is a professional with managerial responsibilities in the IT field. He has expertise in Help Desk, networking, virtualization, cloud computing, and network security. Mr. Ruediger earned his Bachelor of Science degree in Network Security Engineering. He is likewise a military veteran.

Kubernetes Certified Application Developer (CKAD) with Tests

Kubernetes Certified Application Developer (CKAD) with Tests (2021)
4.9 (312 Reviews)

- Provider: Udemy
- Time: 9.5h

$11.99

Angel Oracle Card Reader Course; Become the Oracle

Angel Oracle Card Reader Course; Become the Oracle (2021)
4.9 (288 Reviews)

- Provider: Udemy
- Time: 3.5h

$11.99

Cisco CCENT Packet Tracer Ultimate labs: ICND1 Exam prep lab

Cisco CCENT Packet Tracer Ultimate labs: ICND1 Exam prep lab (2021)
4.9 (121 Reviews)

- Provider: Udemy
- Time: 14h

$11.99

Microsoft Access Networking 2: Maximum Security

Microsoft Access Networking 2: Maximum Security (2021)
4.9 (68 Reviews)

- Provider: Udemy
- Time: 2.5h

$11.99

Oracle 12c Multitenant Architecture Administration

Oracle 12c Multitenant Architecture Administration (2021)
4.9 (53 Reviews)

- Provider: Udemy
- Time: 10.5h

$11.99

Certified Kubernetes Administrator (CKA) with Practice Tests

Certified Kubernetes Administrator (CKA) with Practice Tests (2021)
4.8 (312 Reviews)

- Provider: Udemy
- Time: 18h

$11.99

All it & software courses

Reviews

3.9

76 total reviews

5 star 4 star 3 star 2 star 1 star

Write a Review

By Sharell Jalisa Brown on 11/27/2020

yes

By Oriel Malka on 11/19/2020

I think you need to add examples or more examples and explainations about each topic in order to clarify it

By Genise Keith on 11/3/2020

Yes they were a little fast in some areas, but I played it back again and again

By Andrew Bird on 10/16/2020

This is my first Udemy course I have ever taken on the platform. It is really easy for people, like myself to follow along with. It has tied up many loose ends that were not resolved in the many years of university training I received. This course truly is for anyone who wants to learn I.T. Helpdesk related topics, or who may want to brush up on some things they may want to relearn.

By Asaf Herman on 10/12/2020

could be with more info..

By Helen Cremer on 10/6/2020

Easy, to the point course.

By Rolando Castellanos on 9/13/2020

basic and very informative. I highly recommended.

By Mariely C on 9/9/2020

I really thought the course would show more IT instead of just explaining such basic high school knowledge

By Randy Robinson on 9/8/2020

Overall it was okay for the basics. Some of the steps in explaining certain things was not there, but not really necessary so it was not a big deal, just something I noticed.

By Allison S on 9/6/2020

Excellent

By Teresa Delgadillo on 9/3/2020

It is very informative, just a little too quick, since the powerpoints aren't exactly what is spoken. I have to pause the audio, read the powerpoint, and then resume audio.

By Roshni Anish on 7/22/2020