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UdemyIT & SoftwarePaid courseBeginner levelCertificate

IT Help Desk for Beginners (Udemy.com)

The essentials to become an IT Help Desk Technician

4.5
423 reviews

Created by: Jason Ruediger

Last updated April 2018

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What you will learn

  • Feel more confident talking on the phone with customers
  • Understand different roles of an IT help desk technician
  • Troubleshoot basic computer and network issues

How it compares

Against the other 1,182 rated Udemy courses in IT & Software on CourseDuck:

  • Rating4.5 out of 5higher than 45% of them
  • Reviews423#620 of 1,183 by number of reviews
  • Length1.1 hoursshorter than 95% of them
  • Last updatedApril 2018earlier than 93% of them

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Course Description



Are

you looking to enter and pursue a career in the IT Help Desk industry? Are you searching for a resource that can

assist you with learning the basics of what IT Help Desk technicians should

know? Or are you someone who wants to enhance

your knowledge about IT Help Desk responsibilities? If you have answered yes to any one of these

questions, then this course, IT HELP DESK FOR BEGINNERS, is for you.

In

this course well guide you through the technical fundamentals of the IT Help

Desks role. Well inform you about

various areas of technical support and even walk you through some foundational

processes on resolving issues.

Theres

no need to worry about terminology because well help you with definitions along

the way. Well even have a few mini

assessments to help provide learning milestones for you throughout this course.

Our

program of instruction is structured in an easy-to-follow way, where well

cover several topics such as customer experience, software installation and

removal, basic networking, joining computers to a domain, and troubleshooting.

The

IT industry is growing and the number of IT professionals continues to rise. If youre eager to venture into the field of

technical support and looking to join this growing profession, or if youre

seeking to strengthen your technical savvy and want to improve your technical

skills set, then our course, IT HELP DESK FOR BEGINNERS, is the solution for

you. So, join us in this valuable

course, IT HELP DESK FOR BEGINNERS, and well see you on the inside.

Who this course is for:
This course is designed for individuals that wish to learn more about or are seeking entry level postions in the IT field as help desk techniciansThis course is not intended for individuals that already have 1 year or more experience in the IT help desk field
Read More Beginner Beginner Level product length iconTime: 1.1h

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Instructor Details

Jason Ruediger

Jason Ruediger is a Husband and a Dad. He has been an IT educator for several years. Plus, he is a professional with managerial responsibilities in the IT field. He has expertise in Help Desk, networking, virtualization, cloud computing, and network security. Mr. Ruediger earned his Bachelor of Science degree in Network Security Engineering. He is likewise a military veteran.

Read More

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Reviews

4.5

423 ratings on Udemy

Select a bar to show only those reviews.Select the bar again to show every rating.

Write a review

By Sharell Jalisa Brown on 11/27/2020

yes

By Oriel Malka on 11/19/2020

I think you need to add examples or more examples and explainations about each topic in order to clarify it

By Genise Keith on 11/3/2020

Yes they were a little fast in some areas, but I played it back again and again

By Andrew Bird on 10/16/2020

This is my first Udemy course I have ever taken on the platform. It is really easy for people, like myself to follow along with. It has tied up many loose ends that were not resolved in the many years of university training I received. This course truly is for anyone who wants to learn I.T. Helpdesk related topics, or who may want to brush up on some things they may want to relearn.

By Asaf Herman on 10/12/2020

could be with more info..

By Helen Cremer on 10/6/2020

Easy, to the point course.

By Rolando Castellanos on 9/13/2020

basic and very informative. I highly recommended.

By Mariely C on 9/9/2020

I really thought the course would show more IT instead of just explaining such basic high school knowledge

By Randy Robinson on 9/8/2020

Overall it was okay for the basics. Some of the steps in explaining certain things was not there, but not really necessary so it was not a big deal, just something I noticed.

By Allison S on 9/6/2020

Excellent

By Teresa Delgadillo on 9/3/2020

It is very informative, just a little too quick, since the powerpoints aren't exactly what is spoken. I have to pause the audio, read the powerpoint, and then resume audio.

By Roshni Anish on 7/22/2020

The sound was too low and the too fast

Showing 12 of 76 reviews

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Overall Score : 90 / 100

IT Help Desk for Beginners
Visit course on Udemy Write a review
  • Video Duration: icon 1.1h
  • Price: $54.99
  • Provider: icon Udemy
  • Updated: icon April 2018
  • Level: Beginner Beginner
  • Language: icon English
  • Certificate: icon Yes
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