Skip to content
Write a review
UdemyIT & SoftwarePaid courseBeginner levelCertificate

IT Support & Help Desk Training: Beginner to Job-Ready Skill (Udemy.com)

Get the skills you need to pursue an entry-level position as an IT help desk technician

3.7
591 reviews

Created by: Zulqarnain Hayat

Last updated October 2025

icon
What you will learn

  • Get the skills you need to pursue an entry-level position as an IT help desk technician

How it compares

Against the other 1,182 rated Udemy courses in IT & Software on CourseDuck:

  • Rating3.7 out of 5higher than 1% of them
  • Reviews591#540 of 1,183 by number of reviews
  • Length3.4 hoursshorter than 67% of them
  • Last updatedOctober 2025more recently than 56% of them

icon
Course Description

Kickstart your career in IT Support and Help Desk with this practical, hands-on course designed for beginners and aspiring IT professionals. Whether you’re looking to land your first entry-level IT job or enhance your technical support skills, this course provides the essential foundation you need to succeed.

You’ll gain real-world knowledge of software installation, networking, system configuration, and troubleshooting — the core skills every IT Help Desk Technician must master. Learn how to install and remove software applications, join computers to a domain, manage workgroups, and perform key networking tasks using the command line. You’ll also understand how to deliver excellent customer service in technical environments, a critical part of any IT support role.

Through step-by-step demo labs, you’ll gain hands-on experience with:

  • Dual boot setup: Ubuntu and Windows 10

  • Essential Ubuntu 18 commands

  • Installing and configuring the LAMP stack (Linux, Apache, MySQL, PHP)

  • Common and advanced Linux commands for real-world tasks

By the end of this course, you’ll be confident in your ability to handle day-to-day IT support operations, assist users effectively, and troubleshoot common technical issues. This course is your gateway to roles like IT Help Desk Technician, Technical Support Specialist, or System Administrator Assistant.

Enroll now and start building your career in IT Support, Help Desk, and Linux System Administration today!
Read More Beginner Beginner Level product length iconTime: 3.4h

icon
Udemy Discount

The discount is applied through our link. Open the course from here and Udemy's current promotional price is applied at checkout on most courses, no code to type.

Get the Udemy discount

Some courses are excluded from Udemy's promotions. If the price does not drop, clear your browser cookies and use the button again.

icon
Instructor Details

Zulqarnain Hayat

I have done a  Master in Computer Science (IT)Additionally) I have more than 23 years of professional experience in UNIX administration, Oracle database administration with different flavors (Solaris, Linux, Oracle Linux, Red Hat), and working as a role  Database specialist. I have complete command over the following functions and skills.

Key Skills:

· Oracle Database Administration

· MS SQL Server Administrations

· MYSQL/MariaDB Administration

· Sun Solaris Administration (Certified)

· Linux Administration (Red Hat ,CENTOS,UBUNTU)

· Oracle Application Server Administration

· Banner UDC technology stack DBA track

· Application Administration (LAMP,LEMP)

· Oracle EBS Administration

· Oracle Database Administration (RAC, Data Guard)

· Oracle Business Intelligence Administration

· Hyperion /ESBASE/WEB LOGIC

· Windows Server Administration

· Oracle Data Warehouse Builder

· SQL Server Administration

· Project Management

· Problem solving skills and approach

· Systems audit and control

Read More

icon
More IT & Software courses

$49.99

$10.99

$124.99

$19.99

$11.99

$19.99

All IT & Software courses

icon
Reviews

3.7

591 ratings on Udemy

Select a bar to show only those reviews.Select the bar again to show every rating.

Write a review

By Crystal on 11/29/2021

I think the content is good but the narration is a little hard to understand. I struggled to grasp some of the ideas.

By Caroline Kureno on 3/10/2021

I think the content of this course is excellent and it was delivered in a simple, right to the point manner. I really enjoyed taking the course and I will certainly come back to it for further studying and references!!

By Francis Dwight Bugayong on 2/22/2021

the course is very good. but its really hard to understand the diction and how english language was spoken on this course. i don't want to be rude, this is just my point of view.

By David Staebler on 4/25/2020

Good course for beginning help desk. Lots of good info here. Good troubleshooting tips. Maybe the best part is at the end where he goes over questions for IT support, network and system admin questions and desktop PC issues you may run into. With solutions. I found this very helpful. Great if you want to work at a help desk or in desktop support.

By Soleiman on 1/7/2020

It covered basics of help desk in a easy way to understand and a decent amount of time. I would recommend for people who are to IT support.

By Hamed Kiani on 11/16/2019

at the first thank you for taking time to make this learning It from my vantage point, it was good but it could not explain clearly each part and it goes very fast in each lesson

By Peter Abah on 11/12/2019

The course explained some concepts beyond my prior knowledge. howevere, practical demonstrations should be improved particularly those about networking.

By Mark D on 10/25/2019

Off to a good start: the material is presented concisely. He doesn't ramble on. To those reviewers criticizing the presenter's accent: please keep in mind that you'll be working with people from around the world as a help desk technician. I would recommend learning and appreciating cultural differences, or otherwise finding a different field of study or work.

By Alejandra Olvera on 8/8/2019

iT IS HARD FOR ME TO GET PAST HIS HEAVY ACCENT AND UNDERSTAND THE MATERIAL MORE EFFECTIVELY. MORE THAN HALF THE TIME I AM TRYING TO FIGURE OUT WHAT HE IS TRYING TO SAY.

By Stephanie Whitlock on 5/14/2019

It was a great match for me. It was a little hard to follow along about adding and removing a computer from a domain. Overall I, it was a great lesson.

Showing all 10 reviews on CourseDuck

Read all 591 reviews on Udemy

icon
Quality Score

No CourseDuck member has rated this course yet. Taken it? Give each part a thumbs up or down.

Content Quality
/
Video Quality
/
Qualified Instructor
/
Course Pace
/
Course Depth & Coverage
/

Overall Score : 74 / 100

IT Support & Help Desk Training: Beginner to Job-Ready Skill
Visit course on Udemy Write a review
  • Video Duration: icon 3.4h
  • Price: See price on Udemy
  • Provider: icon Udemy
  • Updated: icon October 2025
  • Level: Beginner Beginner
  • Language: icon English
  • Certificate: icon Yes
30-day money-back guarantee on most paid courses

Udemy Coupon Price Tracker

Udemy price history

For any issues or feature requests please email CourseDuck's Co-Founder at mkuhlman12@gmail.com