Mastering Salesforce AI: Agentforce and Prompt Templates (Udemy.com)

Welcome to the Complete Agentforce, AgentScript & Prompt Templates Course.

This course is designed to be a complete practical guide to Salesforce Agentforce and modern AI-powered application development on the Salesforce Platform.

Whether you are preparing for the Agentforce Specialist Certification, exploring Salesforce AI for the first time, or looking to build production-ready AI solutions, this course will take you from the fundamentals all the way to advanced Agentforce implementations.

Agentforce is Salesforce's AI platform for building intelligent agents that can reason, take actions, interact with Salesforce data, execute business processes, and assist users across multiple channels.

Throughout this course, we will build real Agentforce solutions using Agent Builder, Prompt Builder, AgentScript, Flows, Apex, Data Cloud, Agentforce Data Library, and Retrieval-Augmented Generation (RAG).

You will learn:

• How Agentforce works and where it fits within the Salesforce ecosystem

• How to build AI Agents using Agent Builder

• How to create deterministic Agentforce solutions using Context Engineering, Filters, Conditional Logic, Action Chaining, and Transitions

• How to build and configure Agentforce Service Agents

• How to work with Employee Agents and conversational AI experiences

• How to deploy Agentforce Agents to customer-facing channels

• How to transfer conversations from AI Agents to human agents

• How to create custom Agent Actions using Apex, Flows, and REST APIs

• How to build business-specific Agentforce capabilities using custom actions

• How to work with Record Triggered and Data Triggered Agent experiences

• How to work with Agentforce Data Library and Retrieval-Augmented Generation (RAG)

• How to use unstructured data such as PDF documents with Agentforce

• How to build Prompt Templates using Prompt Builder

• How to create Sales Email Prompts

• How to create Field Generation Prompts

• How to create Record Summary Prompts

• How to build Flex Prompts

• How to create MCP Prompts and reusable AI workflows

• How Prompt Templates can invoke Apex, Flows, External APIs, and Agent Actions

• How Salesforce data can be grounded into Prompt Templates for accurate responses

• How to work with Agent Context Variables

• How AI Versioning works within Agentforce

• How to use Data Cloud with Agentforce

• How to build AI solutions using Agentforce Data Library

• How Salesforce Trusted AI Architecture works

• How the Einstein Trust Layer protects enterprise data

• How to work with Einstein for Sales and Einstein for Service

• How to use Model Builder and Einstein Studio

• How Agentforce for Developers can improve Salesforce productivity

• How Agentforce compares with modern AI coding assistants

• How Agentforce Vibes and AI-assisted development are changing Salesforce development workflows

This course follows a practical, hands-on approach. Every major concept is demonstrated through real implementations rather than theoretical discussions.

By the end of this course, you will have a strong understanding of Agentforce, AgentScript, Prompt Templates, Data Cloud, RAG, Agentforce Data Library, AI Agents, Prompt Engineering, and Salesforce AI development.

Whether your goal is to pass the Agentforce Specialist Certification, build enterprise AI solutions, or stay current with the latest Salesforce AI capabilities, this course is designed to provide a complete learning path.

Note:

• PPTs are included for each lecture

• Source code and implementation examples are included throughout the course