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Salesforce AI Fundamentals (Udemy.com)

Master AI on the Salesforce Platform

Created by: Emily Call, MBA

Last updated February 2026

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What you will learn

  • AI Fundamentals
  • AI Capabilities in CRM
  • Ethical Considerations for AI
  • Data for AI

How it compares

Against the other 100 rated Udemy courses in Salesforce on CourseDuck:

  • Rating4.3 out of 5higher than 26% of them
  • Reviews4,977#13 of 101 by number of reviews
  • Length1.9 hoursshorter than 85% of them
  • Last updatedFebruary 2026more recently than 69% of them

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Course Description

Thank you for your interest in this course!

Salesforce is at the forefront of the Artificial Intelligence revolution. As AI rapidly reshapes how businesses operate, understanding how it integrates with your CRM is no longer optional, it’s essential.

Artificial Intelligence can feel overwhelming, especially when applied to real-world business processes. This course is designed to remove that complexity by focusing on AI within the Salesforce ecosystem, helping you build practical, job-relevant knowledge rather than abstract theory.

Throughout this streamlined learning experience, you will develop a strong foundation by mastering core concepts, essential terminology, and real certification-style questions.


This course includes:

• Complete video lectures covering every exam objective, explained in a clear, structured format
• Guided demos and walkthroughs that show how AI features work directly in Salesforce
• Practice questions after each section to reinforce understanding and identify knowledge gaps
• A comprehensive glossary of critical AI and Salesforce terms, with links for deeper learning
• A full-length practice exam with detailed explanations and documentation references
• Notes and guidance on the 52 Trailhead modules included in the recommended Trailmix
• Real-world context to help you connect concepts to business use cases
• Productivity-focused insights on leveraging AI tools effectively inside Salesforce


By the end of this course, you won’t just recognize AI terminology. You’ll understand how Salesforce applies AI to automation, decision-making, data insights, and user productivity.

Whether your goal is certification, career growth, or simply staying ahead of platform innovation, this course equips you with knowledge you can immediately apply.

We’re excited to help you master AI fundamentals on the Salesforce platform and celebrate your Salesforce and AI wins along the way!

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Instructor Details

Emily Call, MBA

Hey there! I have been working on the Salesforce platform for over 7 years I have been teaching salesforce for two years and have found a great community of trailblazers. I have a passion for helping other trailblazers reach their career goals through salesforce. I would love to have you join! 

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Reviews

4.3

4,977 ratings on Udemy

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By Dipansu Sadhukhan on 3/23/2026

Ok course, nothing in-depth. Also not sure why I am not able to check same demo on salesforce login!

By Kellye Dash on 11/29/2025

I was looking for an introduction to Salesforce using AI concepts. I use Salesforce and I separately use ChatGPT at work. This course gives me insight onto how I can better use Salesforce or to offer recommendations to our Admin team to enhance for better usage companywide. I took the course because I am interested in exploring Salesforce leaning CSM roles in the future.

By Oluwakemi Akinsanya on 4/1/2025

Awesome course! The concepts are particularly easy compared to other Salesforce exams, so it was nice to accelerate the learning process with this exam than using the trailhead. Although I missed the deadline for scheduling my Salesforce AI exam since it will be discontinued, this information is still good to know. Thank you Emily and Jeremy.

By Saurabh Bisht on 3/11/2025

It's just a narration no explanation, and why so rush slow down please. There should be proper explanation, people are paying for the course; and whatever covered on this course can easily and more accurately be available in internet or in other websites for free. And what about that giggling in between the narration?, it's already hard to understand your accent and speed of narration, stop that please it's not a face to face discussion where we interact like that. I hope this course could have been better. Disappointed!

By Joel Duke on 2/25/2025

Thanks for the course. I passed the exam my first attempt. This training is to the point and well thought out. My lowest score was in 'Data for AI'. (TBH I forgot to do the practice exam portion!) I took your associate course, and I appreciate that the AI Associate course has slides with backgrounds. I would maybe consider adding some icons, graphics, or visuals in your future slides. Thanks!

By Lucy Winning on 6/19/2024

Thank you Emily and Jeremy! I've enjoyed some of your other courses and this was one of my favourites. I wanted to do this just to have an understanding of the AI available, but I really did learn a lot. Did my exam this morning and passed! I find your courses really easy to follow and they flow really well. I like the end of section practice exam too, helps you know you're keeping up.

By Breno Ferreira Silva Machado on 5/11/2024

I recently passed the AI Associate exam on May 11th and wanted to express my gratitude for the outstanding learning experience your course provided. The content was exceptionally well-explained, and the practical examples were invaluable in understanding complex concepts. I'm curious if there are plans to introduce a course on Salesforce App Builder in the future.

By Shreevathsa Jayanna on 2/16/2024

The course explains the concepts to the necessary extend without going too much into depth. Trailheads along with this course will be a plus. The course doesn't cover some topics which did appear in the exam, but gives the knowledge level to figure out answers to those questions. Overall did what its intended, I cleared my exam in the first attempt.

By . . on 10/26/2023

Jeremy and Emily's Salesforce AI Associate exam preparation video proved to be a commendable resource, covering key content effectively. The course provided a solid foundation for understanding essential elements crucial for success. However, my experience unveiled a couple of noteworthy aspects. Initially, the video exhibited occasional choppiness, giving the impression of fast-forwarding or skipping through segments. Despite these minor technical glitches, the content remained invaluable and played a crucial role in my successful exam outcome. Moreover, I noted a slight misalignment between the questions presented in the course and those encountered in the actual exam. While the material covered core concepts well, some questions in the video seemed to deviate from the exam format. It's crucial to note that this observation is based on my personal experience. On a positive note, the inclusion of varied question levels within the course significantly enhanced my understanding of the material. The thoughtful incorporation of diverse question complexities undoubtedly bolstered my preparation. In summary, despite encountering a few technical issues and slight discrepancies in question alignment, Jeremy and Emily's Salesforce AI Associate exam prep video stands out as a valuable and comprehensive resource. The content's clarity, simplicity, and the inclusion of varying question levels contributed significantly to my successful exam attempt. I extend my gratitude for the assistance, having watched the course twice before undertaking the exam. Great job, Jeremy and Emily!

By Vaibhavi Upadhyay on 10/17/2023

This is a great course. I had also taken the Associate course and I passed both my exams. Thank you so much for creating this course. I am sure it must have required a lot of effort to create the glossary and other resources but its totally worth it. I am starting my prep for the Admin cert now. Please build a course like this for Admin cert too.

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Overall Score : 86 / 100