The Complete Guide to Service Portal in ServiceNow (Udemy.com)

Learn how to configure, customize, and build Service Portals in ServiceNow!

( 88 Reviews )

Created by: Mark Miller

Produced in 2019

What you will learn

An advanced understanding of service portal in ServiceNow
How to create widgets and leverage instance options
How to implement providers, dependencies, and templates
Service portal best practices

Quality Score

Content Quality

Video Quality

Qualified Instructor

Course Pace

Course Depth & Coverage

Overall Score : 92 / 100

Course Description

Service Portal can be a challenging application to master. There are many undocumented components and following a linear progression can be tricky. It's one of the largest applications on the platform with many different components that must all work together in harmony in order to deliver a successful customer-facing portal.
In this course, we'll examine how everything works together. We'll explore the service portal tools, widget development, Service Portal APIs like record watch, widget dependencies and providers, as well as Service Portal best practices and so much more!
We'll end this course by creating our very own service portal called HelpNow, which leverages custom and out-of-box widgets.
PrerequisitesA strong understanding of ServiceNowJavaScriptAngularJSCourse OutlineThe Complete Guide to Service Portal in ServiceNow will cover the following topics:
The history of Service PortalExploring the out-of-box Service PortalThe anatomy of a portalService Portal tools such as the Widget EditorWidgets and their components Widget instance options and the option schemaThe page and widget lifecycleClient and server-side developmentAngularJS directivesTemplates, providers, and dependenciesLeveraging script includes within Service PortalEmbedding widgetsCommunicating between widgetsThe record watch APIHow to theme a portalSCSS variablesPage route mapsSearch and search sourcesAnnouncementsBuilding a new portalAnd much more!
Who this course is for:
ServiceNow AdministratorsServiceNow Developers

Time: 7h

Instructor Details

Mark Miller

4.6 Rating
88 Reviews

Mark Miller has over 6 years of experience on the ServiceNow platform, having worked on hundreds of ServiceNow projects. He holds a bachelor's degree from Wright State University in Management Information Systems and a master's degree from Boston University in Computer Information Systems with a concentration in Web Applications.
His home base is in San Francisco but loves traveling all over the world.

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Reviews

4.6

88 total reviews

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By Arul Veeraraghavan on 11/22/2020

Great explanation and the speed of speech is good, keep it up !!!

By Tammy Isfort on 11/15/2020

Maybe the "About this course" should have described what you need to know - before you purchase. How much JavaScript, AngularsJS, HTML or CSS do I need to know?

By Rajat Gupta on 10/22/2020

Good course. Got good basic understanding of the Service Portal application in ServiceNow which is very difficult to get using docs. Thank you for making this course.

By Carlos Figueiredo on 10/16/2020

The course is complete and extremely focused on practice. It's explained all the anatomy and tools used to develop a Portal. As always, excellent didactic!

By Aiswarya Raju on 10/9/2020