12 Strategies for Dealing With Difficult People (Udemy.com)

The trainer makes you want to know more about the tips and tricks to improve on the way to communicate with difficult people.

straight to the point, with some good examples. I would probably like to hear some more difficult conversations being played well and not so well and some more private context as well (where e'g' I do not represent an organisation or sometimes I know somebody doesn't like me). Yet I take the methods that were presented and given examples. I also liked the fact that empaty does not require sympathy. it helps to know we can solve problems without the sympathy, but never without understanding what's behind the other person's behaviour.

Thanks for the introduction of the course, Is exactly what I need, not only in my workplace especially with my Boss, also in my House, with my family and close friends, Its very exiting for me to find this course, In difficult situations, I can stayed calm, but I don't like to feel bad for days for not handle effectively the situations, for not to express my fellings properly or fot not to communicate myself effectively. Im looking forward to learn and imrpove my communication skills better.

It's a good for learning. However, as you shared during the course that talking is easier than practical. I will try my mouth is connect with my brain while dealing with difficult people.

I am very sensitive and am so intimidated by people at times. To the point my self esteem is very low. I want my confidence back and want to feel good about myself and my job.

I need this course to be able to over come the fact that I reach out already to HR for help on how to removed a toxic employee away from you at the work place!!! Now I have to figure out on how to deal with this person if she comes back to the work place?

Comprehensive lessons on how to positively deal with difficult people. Centers lessons not only on the other party but on how to reframe yourself and approach to situations.

The course content was good. The only thing that needs improvement is the sound. Sometimes, the sound was so low I couldn't hear it properly with my headphones on and on full volume. Please fix this issue.

sangat cocok, banyak tantangan dalam menghadapi orang2 dengan semua perbedaan intinya saling menghargai satu sama lain dan menekankan bahwa pola pikir orang tidak semua sama

I really enjoyed the quotes you added. My favorite take away is to always remember to (P)ause then respond and to take ownership or you hot buttons by naming them and figuring out a response. Solid course!

I like his lectures but there is no enough practices .

Good information. The course introduced a couple of new approaches and aspects. One was respond instead of react. Course provide a great spin and a refresher on the approaches and aspects that I have heard before.
However, I had to forces myself to continue to listen and respect the instructor's information when he stated in his examples "that a person was guilty" during the arrest when discussing empathy and sympathy. He used a good example to explain the differences between empathy and sympathy. But should not state a person is guilty prior to going to court.