Amazon Connect AWS Contact Center VOIP Bootcamp zero to hero (Udemy.com)

At times, the speed of the content goes very fast. As a beginner, it becomes difficult to keep the pace and understand everything. In 2026, I am not able to claim a DID under a second instance itself. The first hotel booking part in N.Virginia allowed me to claim one. But for the second part insurance company call flow, I was able to create a new instance in Singapore, but could not claim any DID. Thus, was not able to move further. But overall it was a nice start and knowing basics of AWS connect.

The training was well designed to keep workflow steps and knowledge present at all times.

It was very educational. However, since the user interface of Amazon Connect has changed since this video was made, it took some scratching around to follow certain things.

Amazing, above expectations! This course was a perfect match for me. The instructor, Salman Razi, explains Amazon Connect concepts with exceptional clarity, combining technical depth and practical examples that are immediately applicable to real-world scenarios. His step-by-step demonstrations made complex VOIP configurations and AWS integrations easy to follow and replicate. As someone working on advanced telephony and contact center architectures, I found the material highly relevant, well-structured, and very current. The lessons gave me both the confidence and the technical insight to implement Amazon Connect effectively and integrate it with related AWS services for real business use cases. I strongly recommend this course to anyone who wants to go beyond theory and actually build a working AWS Connect solution from start to finish.

Good info would have been good to run some tests on the completed chat bot (section 9) before moving on to the building fully functional contact center in x mins videos.

just at the begining part of the course. contents looks promising. the animation and background audio could have been dialed down a couple of notches. it is really distracting and feels like they are diverting your attention to them than that the actual lesson itself.

Good course for entry/beginner level students. I understood that Salman has good knowledge, if he prepare more advanced course about Amazon Connect I will take it.

Excellent Starting point to learn Amazon Connect. My only suggestion for the instructor would be as part of this course or a new one, a section on how to use Lambda , Kinesis, S3 etc with Amazon connect can be added.

Oustanding Delivery & Excellent Course. It was so engaging that I finished the course in one sitting. All Three use cases are directly relevant to the real-world scenario. This course goes above and beyond all other Amazon Connect courses. It's a very comprehensive, to-the-point Amazon Connect Contact Center course. It has been an extremely valuable tool taking my progress to new levels in AWS Contact Center. Not only will you get a deep understanding of the AWS Contact Center, but you will learn how to proficiently configure an AI-driven Contact Center, and have the ability to fully utilize all these tools especially Lex Chatbot for real-world purposes. I am very grateful to have access to such an amazing learning resource. It's been such a great help I really can't say enough good things about it. I highly recommend others learning to configure Amazon Connect to take this course. Thank you so much Salman Razi, your work is incredible!

Great learning experience , could give me confidence on building AWS CC seamlessly !!