Business Communication and Ethics in Organizations (Udemy.com)

The Business Communication and Ethics in Organizations - 2023 course is a comprehensive 27-hour program designed specifically for Business and Engineering students. This course provides a deep understanding of the principles and techniques of effective communication, as well as the ethical considerations that are crucial in the business world.

The course covers a wide range of topics, including verbal and non-verbal communication, language and perception, non-verbal cues, cultural differences, and effective listening skills. It also focuses on written communication, including formal and business letters, memos, notices, contracts, tenders, and reports. In addition, the course concludes with a discussion of the importance of ethical behavior in organizations, covering the need for ethical codes, types of ethics involved in daily life and professional practice, and ethical dilemmas and problems.

By the end of this 27-hour program, students will have a solid understanding of the principles of effective communication, as well as the knowledge and skills to navigate complex communication scenarios with confidence. They will also have a deeper understanding of ethical considerations in the business world, which is crucial for promoting ethical behavior and resolving ethical dilemmas.

In short, the Business Communication and Ethics in Organizations - 2023 course is a must-take program for Business and Engineering students looking to build their communication and ethical skills and succeed in their careers. With a focus on practical application and hands-on experience, this course provides students with the knowledge and skills they need to excel in the business world.

This course is specially designed for Business and Engineering Students.

Communication Skills (Oral)

• Definitions and Conditions, Modes; verbal, non-verbal, vocal, non-vocal, sender, receiver, encoding, decoding, noise, context, emotional, relationships, etc.

• Language and perception, Distortion of thought, interference.

• Non-verbal, body language, physical appearance, cultural differences, etc.

• Barriers to Comm: ambiguity, context, closure, prediction, pseudo listening.

• Listening: effective listening, benefits, and ethics for the listener.

• Personal and interpersonal skills/perceptions.

• Communication dilemmas and problems.

• Public Speaking – speaking situations/ interviews

Written Communication

• Types of messages and various approaches

• Formal/ Business letters various types

• Memos (brief revision).

• Notices and minutes of meetings, agenda, layout, language, Leadership styles.

• Contracts and agreements (basic theoretical knowledge and comprehension).

• Tenders (basic theoretical knowledge and comprehension).

• Business reports (Short and Long) Research / Scientific reports.

Engineering / Business Ethics

• Course objective.

• Need for code of ethics, importance

• Type of ethics, involvement in daily life, professional ethics

• Problems/conflicts/dilemmas in application.

RECOMMENDED BOOKS FOR THIS COURSE

(01) Report Writing for Business by Lesikar and Pettit

(02) Business & Professional Communication by Roach, Gant, Allyn Perigo & Bacon

(03) Engineering Ethics by Flederman

COURSE OUTLINE

Introduction to Business Communication in Organizations

Why Business Communication?

Introduction to Communication

Definition of Communication

1. Types of Communication

2. Verbal Communication

3. Nonverbal Communication

Technological Communication

1. Levels of Communication

2. Intrapersonal Communication

3. Interpersonal Communication

4. Small-Group Communication

5. Organizational Communication

6. Public Communication

7. Mass Communication

Non-Verbal Communication

Reinforcement, Modification, Substitution, Regulations of Non-Verbal Communication

Codes of Nonverbal Communication

1. Temporal Codes

2. Chronemics

3. Time Orientations

4. Psychological Time

5. Person-Oriented Codes

6. Physical Appearance & Dress

7. Gestures & Body Movements

8. Facial Expressions

9. Eye Contact

10. Personal Space & Touching Behavior

11. Vocal Characteristics

12. Environmental Codes

Principles of Communication

1. Be Mindful of the Setting

2. Use Approachable Body Language

3. Adjust Your Tone

4. Ask Questions

5. Listen to Understand

6. Cultivate Respect

7. Be Precise Be Attentive while you present

8. Provide Feedback

9. Plan & Practice

Channels of Communication

Process of Communication

Feedback

1. Situations that require giving Constructive Feedback

2. Some clues where Constructive Feedback is needed

3. Importance of Feedback

4. Why Feedback?

5. Types of Feedback

Communication with respect to Culture

1. Multicultural Communication

2. Cross-Cultural Communication

3. Intercultural Communication

4. Role of Intercultural Communication

5. Flexibility in Intercultural Communication

6. Importance of Intercultural Communication

7. Cultural Differences

8. Power Distance

9. Individualism versus Collectivism

10. Femininity versus Masculinity

11. Uncertainty Avoidance

12. Long Term Orientation

13. High Context Cultures

14. Low Context Cultures

Barriers to Intercultural Communication

1. Ethnocentrism

2. Stereotyping

3. Prejudice

4. Discrimination

7Cs of Communication

1. Completeness with Bad and Good Example

2. Conciseness with Bad and Good Example

3. Consideration with Bad and Good Example

4. Concreteness with Bad and Good Example

5. Clarity with Bad and Good Example

6. Courtesy with Bad and Good Example

7. Correctness with Bad and Good Example

Barriers of Communication

1. Linguistic Barriers

   Causes of Linguistic Barriers

   Overcoming the Linguistic Barriers