Customer Experience Management Blueprint (Udemy.com)

Learn How To Create A Profitable and Cost-Effective Customer Experience Strategy with These Practical Tools and Lectures

( 27 Reviews )

Created by: Janne Ohtonen

Produced in 2018

What you will learn

By the end of this course, you will be able to create, measure and improve a customer experience strategy for your brand or organization.
This course gives you a very intense kickstart for your customer strategy
Upon completing all sections, you will earn a certificate of completion.
This Udemy course gives you valuable insights and handy files on customer experience strategy
The material illustrates how every part of an organization is part of the customer service experience
You can start working on the Customer Experience right away!
Several new and effective ways to deepen your customer strategy
Learn how to leverage customer emotions for maximum experience
Create customer personas that will excite your employees to serve customers even better
Lifetime access to 27 lectures, 8 quizzes and 6 practical tools
Over 5 hours of high quality customer experience management content delivered by highly exp

Quality Score

Content Quality

Video Quality

Qualified Instructor

Course Pace

Course Depth & Coverage

Overall Score : 72 / 100

Course Description

Customer Experience Management brings real business results through optimizing customer interactions in order to maximize the customer lifetime value. It's used for example by Apple, Amazon and Google (we advice some of them also). A competitive advantage no longer comes from superior products or services only, it comes from personalized experiences: Customers want to get what they want, where they want and when they want with a smile. Many businesses are struggling with this change ripping through the business world, because of old industrial-age mindsets. The first step to managing your customer experiences is to understand your customer at a deeper level. For this purpose we created Customer Experience Blueprint. This course allows you to create a systematic and profound analysis of your customers, their expectations and psychological needs so you can boost revenue, decrease costs and improve customer service. This customer experience management course contains powerful tools, techniques and teachings to deepen your knowledge with customer emotions and other relevant aspects. To simplify the course even further templates and videos are provided that guide you every step of the way, saving you time and energy when putting together your customer experience strategies. After creating your first Customer Experience Blueprint with the help of the material this course provides, you will have a solid map to constantly improve your business results. This makes you a highly valuable member of your team and company. Join the course and start creating you own customer experience strategies TODAY! Who this course is for:

Leaders how want to make create higher revenue and improve profits using customer experiences
New and experienced managers, who wish to broaden their customer experience management skills
Employees who want to increase their profile in the eyes of their bosses by shining through customer experience knowledge
Marketers who want to turn from pushing material out into pulling customers in
Consultants who want to expand their offering as well as make more money from existing assignments
Entrepreneurs who want to maximize their business potential
(Senior) Managers who want to move into higher positions
Business Leaders who need to wow their peers on their insights regarding customers
C-level executives who need to deliver against challenging financial goals
Chief Customer Officers who want to lift their skills on the next level and convince others in the organization about the importance of customer experiences
Sales people who want to see significant increase in return on invested time
Strategic Leaders who need to make sure the company is heading the right direction also in the future
Business and marketing students who want to get a head start to their competition
Anyone interested in Customer Experience Management and keen interest in increasing relevant skills

Time: 5h

Instructor Details

Janne Ohtonen

3.6 Rating
27 Reviews

Hi!
I'm Janne Ohtonen and I work as a training expert on customer-centric business process management and customer experience. I aim to give you the best possible online training here in Udemy with 100% money back guarantee.
Highly trained teacher
I am a certified expert, who has tens of certifications (for example Certified Process Master, Certified Coach, Prince2, etc.). I have a Master's degree on information systems and a doctorate on business process and customer experience management. I have been over 25 years a student myself, so I understand your needs for learning well.
Experienced Coach
I coach companies and C-level people around the world. I teach thousands of C-level people on customer experience every year. On top of this, I consult world's leading experts on customer experiences and business process management. My clients have been for example: Apple, Aviva, Bristol Myers Squibb, Chep, DST Systems, Fiat, Fidelity, Hymans Robertson, Intarcia, Sita, ING, Metro Bank, UK Broadband, BT Business, TeliaSonera, etc.
Results my clients have received
My clients have received impressive results. I have helped a telecommunications company to save over $1million in costs, retail company to increase their profit 600k and world-class enterprises to improve their customer loyalty by double digits. And all this has happened within months since starting. I will teach you these secrets in the Ude

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Reviews

3.6

27 total reviews

5 star 4 star 3 star 2 star 1 star

Write a Review

By Tan Boon Teck Alan

informative so far

By Carl Svanström

Tooslow.

By Niall Rae

Very old case study

By Alexander Kireev

It’s boring

By Michelle Sirott

like the real life examples to make the points in the presentation.

By Marty Roman Rocha Bautista

Yes, im beginning to understand what is CX

By Cammy

I appreciate the orientation. The AOL case study is long, but I understand it's value to those who need to be sold on why customer experiences really do matter. I'm already there. Ready to learn more about blueprinting...

By Anna Elbilia

for the moment this class is only a boring lecture of power point slides full of text. very disappointed

By Gani Can Somuncu

Şu ana kadar gayet yolunda.

By Mahasweta roy

The Presenter's voice is monotonous and nasal, with no ecitement. and this is basic customer service, we learn at agent level. and I needed a course on the a whole new level of customer service delivery.

By Christopher McPhillips